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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Delta's Unaccompanied Minor Program experience (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1809138-deltas-unaccompanied-minor-program-experience.html)

Sabai Dec 17, 2016 5:54 am

A new acronym for FT - DYKWMUMI

Don't You Know Who My Unaccompanied Minor Is?

pvn Dec 17, 2016 6:27 am

I'm still curious to hear more about what was so horrible about your kid being near non-American kids for a whole hour.

baccarat_king Dec 17, 2016 6:30 am


Originally Posted by pvn (Post 27624991)
I'm still curious to hear more about what was so horrible about your kid being near non-American kids for a whole hour.

You misinterpreted my response.

It was a non-US Citizen immigration queue. Delta blamed the wait on this. They claimed that if she had been in the US Citizen queue it would have been fine. I really don't think it was that per se. I just think they had a number of passports with visa paperwork to deal with.

When a US Citizen arrives at a US Port of Entry, they have a shorter wait than non-US Citizens (in most instances). Even shorter if Global Entry.

Obviously, this was not the case that day.

tkey75 Dec 17, 2016 7:52 am


Originally Posted by pvn (Post 27624991)
I'm still curious to hear more about what was so horrible about your kid being near non-American kids for a whole hour.

If you're insinuating the poster has made any derogatory remark, you're wrong and a bit out of line. Move on.

baccarat_king Dec 17, 2016 8:01 am


Originally Posted by tkey75 (Post 27625209)
If you're insinuating the poster has made any derogatory remark, you're wrong and a bit out of line. Move on.

Thank you. Most people here know that I would never imply such a thing.

Previous experiences were very good. But, this one experience was not. Same airport. Same route. All that I know is that immigration took much longer than previous. Delta blamed it on non-US Citizen UMs. I would really have no way of knowing otherwise.

If anyone thinks that a UM (US Passport, arriving in the USA) waiting 1+ hours for immigration is appropriate. They are entitled to their opinion. Especially, since they (those meeting UMs) have a procedure in place to "cut" the queue.

I don't really have much more to add.

FT is a funny place. People complain about PDBs. First Class upgrades. GUC upgrades. Service standards. Meals. Lack of meals.

But, you mention that you feel a UM waiting 1+ hours for immigration; when that has never been an issue in the past... is horrible... and well, people don't see that as a collapse of a service standard. Like I said, not the biggest deal in the world.

But... most of what we talk about on FT is hardly the "biggest deal in the world."

fti Dec 17, 2016 9:26 am


Originally Posted by baccarat_king (Post 27625000)
You misinterpreted my response.

It was a non-US Citizen immigration queue. Delta blamed the wait on this. They claimed that if she had been in the US Citizen queue it would have been fine. I really don't think it was that per se. I just think they had a number of passports with visa paperwork to deal with.

When a US Citizen arrives at a US Port of Entry, they have a shorter wait than non-US Citizens (in most instances). Even shorter if Global Entry.

Obviously, this was not the case that day.


The least you would think they could do is to have two DL employees accompanying the UM's - one for US citizens and one for non-US citizens. That would get the US citizens through immigration, baggage claim and customs faster.

I totally understand not allowing the UM to use Global Entry and be separated from the others (if the "others" were also US citzens), since DL policy is to accompany their UM's.

flyerCO Dec 17, 2016 10:50 am


Originally Posted by fti (Post 27625603)
The least you would think they could do is to have two DL employees accompanying the UM's - one for US citizens and one for non-US citizens. That would get the US citizens through immigration, baggage claim and customs faster.

I totally understand not allowing the UM to use Global Entry and be separated from the others (if the "others" were also US citzens), since DL policy is to accompany their UM's.

Would be a violation of federal law. A business cant discriminate against a class on basis of national origin.

mpheels Dec 17, 2016 11:13 am


Originally Posted by flyerCO (Post 27625945)
Would be a violation of federal law. A business cant discriminate against a class on basis of national origin.

How is it discriminatory for Delta to escort US citizens through the line designated for US citizens while also escorting non-US citizens through the non-citizen line? Both groups are getting the same service - supervision of the child while going through the appropriate immigration line based on the child's passport.

tkey75 Dec 17, 2016 11:14 am


Originally Posted by flyerCO (Post 27625945)
Would be a violation of federal law. A business cant discriminate against a class on basis of national origin.

Ummm....Since it's the Federal govt who made the two discriminatory lines in the first place, pretty sure they'd be well within their legal bounds to have two employees escort differently qualified passengers through separate administrative processes.

matthew64832 Dec 17, 2016 11:16 am


Originally Posted by flyerCO (Post 27625945)
Would be a violation of federal law. A business cant discriminate against a class on basis of national origin.

The "discrimination" here, if any, would be that customs has separate lines. DL is not responsible for that fact, and it's not discrimination to allow each passenger to use the customs-designated line for the passport they hold.

fti Dec 17, 2016 11:33 am


Originally Posted by matthew64832 (Post 27626072)
The "discrimination" here, if any, would be that customs has separate lines. DL is not responsible for that fact, and it's not discrimination to allow each passenger to use the customs-designated line for the passport they hold.

+1000 to that! (actually it is immigration not customs, but your point is still correct).

flyerCO Dec 17, 2016 11:37 am


Originally Posted by tkey75 (Post 27626065)
Ummm....Since it's the Federal govt who made the two discriminatory lines in the first place, pretty sure they'd be well within their legal bounds to have two employees escort differently qualified passengers through separate administrative processes.

Customs and immigration aren't bound by the same law.

A business is bound by non-discrimination laws. One of the grounds that it's illegal for a business to discriminate based on, is national origin.

DL would be in violation to say we're going to divide based on national origin. All while it's perfectly legal for CBP to do so.

matthew64832 Dec 17, 2016 12:01 pm

In that case, they are discriminating against US-nationality passengers by putting them through the line designated for non-US passport holders.

mpheels Dec 17, 2016 12:16 pm


Originally Posted by flyerCO (Post 27626180)
Customs and immigration aren't bound by the same law.

A business is bound by non-discrimination laws. One of the grounds that it's illegal for a business to discriminate based on, is national origin.

DL would be in violation to say we're going to divide based on national origin. All while it's perfectly legal for CBP to do so.

DL also isn't allowed to discriminate based on sex/gender, but they are permitted to separate boys and girls while escorting each group to the appropriate restroom.

flyerCO Dec 17, 2016 12:18 pm


Originally Posted by matthew64832 (Post 27626295)
In that case, they are discriminating against US-nationality passengers by putting them through the line designated for non-US passport holders.

Nope. DL is treating them all equal. All go through one line, which should be the special services Lane. Ie disabled, diplomatic, etc...


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