Problems using e-Drink Coupons
 

So I thought the idea of the electronic drink coupons in the My Wallet feature on the Delta app was initially great, but I've had issues getting it loaded onboard. Gogo as we all know is often slow and I've had issues with opening the app (often it logs you out) and then you enter the "circle of death" as nothing happens. So therefore you can't get to the drink coupons and can't use them.

Others? Thoughts?

You can load the coupons before your flight.

Even though using GoGo for DL "stuff" is supposed to be free, often times it doesn't seem to work that way.

Once, recently, I did an online chat with GoGo customer service to complain, and they gave me a 30 minute pass, and my app worked PERFECTLY!

Of course, that doesn't address the fact that, it's supposed to work for the whole flight :rolleyes: - and, this might be a PIA to do on a short flight just to use a drink coupon.

:)

No way to load it before hand that I know of, the app automatically updates the log in. Also you can't add it to your passbook

Can you load them in advance, then take a screenshot and save them to your photo gallery?

That's what I do with BPs.

Exactly. Also you can print them from the web if you prefer the hard copies.

I'd never rely on Gogo to get my free cocktail.... ;)

Had the same problem. Deeply obnoxious.

The stupid advice from the mothership! (Can't make this up)
 

http://renespoints.boardingarea.com/...oints-blog.jpg

:rolleyes::rolleyes::rolleyes:

Source is: http://www.delta.com/content/www/en_...-updates.html#

Best idea is print a few on paper or do screen shots works just fine.

You'll notice that, your screenshot kind of confirms my post above..........

" You may enjoy free access to the Fly Delta app while in flight. "

You may......... and, you may NOT. ;)

YB/YTMV (your bandwith / your thruput may vary)

In my experience, successful access to Fly Delta app in-flight depends on how old the plane's interior is. The older aircraft's Gogo infrastructure supports Fly Delta access just fine, while I am never successful accessing Fly Delta on newer planes like 739. Seems Gogo forgot a step to unblock the services Fly Delta needs in the latest version of Gogo on the newer planes.

Based on my experience - - I AGREE with every word in this post!

:)

Have not successfully accessed the app once over the last year... dozens of attempts.

Will. Not. Work. Period.

Does this actually work for anyone? It used to be that the app would work with gogo even if you weren't logged in with a paid pass, but now it doesn't seem to do that anymore. Also, every time I open the app it tries to log in and if it can't reach the server then it logs you out.

I mean, I can't just leave the app running in the foreground forever, that's the dumbest thing I've ever heard if they actually expect people to do that.

I don't understand your attitude, isn't the most important thing in your life Delta and the Delta app?

/sarcasm off

Even if I leave my app open, but not necessarily showing on the screen at the moment, after a short while, if you go back to it, it's still open without re-logging in - - but - BUT . . . after a certain amount of time being open, when you access it, it STILL has to re-log you back in.

I hope, our "famous" Bubba doesn't mind me quoting a recent post of his . . . . .

:D

Right. And this is an application problem, delta could code their app to avoid this.

^ my auto insurance company's app has an option for showing the insurance card even when you aren't logged in.

But, it's not just the app. When the app won't load, usually, Delta.com won't load either, in a regular internet browser.

Why isn't there a separate thread on this? :confused:

This has been mentioned numerous times before!!!

Maybe we can kick some butt over at GoGo and get them to fix this! :mad:

how to use drink coupons?
 

I can display them in the app but then what?

I tried to use them yesterday on a flight. The flight attendant used my phone and kept trying to get the coupons to open. I can tap them all I want but they just sit there. If I tap my Platinum Medallion credential right below the drink coupons then that opens up into what looks like a code that can be scanned. After the flight attendant tried and failed to scan that code she went back to the coupons and tried to open them again to no avail. She said they are supposed to open but never having seen that myself I don't know what that looks like.

How are they supposed to work?

What type of mobile device?

On Android, it is pretty straightforward.

Go to My Wallet, Click on a drink voucher. I get a notification 'This voucher will be removed from your wallet'. Click Yes and the voucher appears. Screenshot it and use it later.

which device
 

Thank you for the explanation. I'm using Android also and I'm in My Wallet. Clicking the voucher does nothing.

Now that I know what's supposed to happen I can decide what to do next--uninstall and reinstall, call Delta, do nothing...

Thanks again.

Depending on your needs, one workaround would be to redeem them from the DL website and print them out or save to PDF (I did this to give a couple to a co-worker and they say "please use by 2/2/18")

That's Ground Hog Day. I thought that the last day to use them would be January 31st.

Mine for some reason say Oct 20 2017 but I just print them out instead of bothering with them still. Seems in My Wallet on my iPhone you can touch it and "use" it but haven't tried on the plane itself.

You could tap on them and in the past they would open like your SC and Medallion credentials.
After reading your post i tried to tap on one of the 8 vouchers and also failed to open them.

(Android Samsung Galaxy S8+)

They expire one year from issue date. Thus why different expiration dates.

misery loves company
 

Comforting to know I'm not the only one. In the interest of full disclosure I've got an old Motorola DROID MAXX running Android 4.4.4.

Now that I know that I'm not the only one I'm inclined to do nothing. Both times I've experienced this the flight attendant ended up giving me the drink anyway. If Delta made it super-easy for me or its employees to report bugs then maybe I'd sing a different tune.

And I don't mean to imply Delta is alone in this regard--my employer doesn't make it easy either. Sigh.

Had to do this twice, and both times it did not work, handed to FA and she tried, no luck, gave drink for free.