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-   -   Using an eCertificate for award booking (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1683360-using-ecertificate-award-booking.html)

Campath May 28, 2015 11:59 am

Using an eCertificate for award booking
 
I have a $50 USD Delta eCert that I bought to trigger a $50 statement credit from the Delta Gold Amex. The terms of the cert allow it to be used for airfare, taxes and fees but no other expenses.

I am attempting to buy an award ticked and pay the taxes (approx $52) with the certificate. When I try to use the certificate I only have the option of booking revenue tickets. If I switch the display from $ USD to miles, the eCert gets deactivated.

Is there any way around this or do I need to call Delta? Will they waive the phone booking fee in this case?

MSPeconomist May 28, 2015 12:18 pm

Have you tried to use your cert with a pay with miles ticket? This is different from an award ticket and can sometimes require fewer miles than award tickets. Your cert might work for this.

Campath May 28, 2015 12:24 pm

Pay with miles is not available for my itinerary

MSPeconomist May 28, 2015 12:26 pm


Originally Posted by Campath (Post 24882858)
Pay with miles is not available for my itinerary

That's strange if you have a DL AmEx card associated with the account.

Are you using some partner or codesahre flights?

Campath May 28, 2015 12:31 pm

I was logged out of my Delta account when I searched for the Pay with miles option. Looks like it is available but I would need twice as many miles compared to the award ticket even if I could use my eCert.

MSPeconomist May 28, 2015 12:34 pm


Originally Posted by Campath (Post 24882893)
I was logged out of my Delta account when I searched for the Pay with miles option. Looks like it is available but I would need twice as many miles compared to the award ticket even if I could use my eCert.

Oh well, it sometimes works. It sounds like you're getting a redemption at about two cents per mile, which isn't bad for flights you want.

Campath May 28, 2015 12:36 pm

Will Delta waive the phone booking fee since I can't use the eCert online?

MSPeconomist May 28, 2015 12:39 pm

Probably. If the agent says no, hang up and call back or ask for technical support.

However, first read the T&C on your cert carefully to determine whether it can indeed be used for fees on award tickets. I'm not convinced either way, which is why I suggested trying to use pay with miles instead.

Campath May 28, 2015 12:44 pm


Terms and Conditions Use of this eGift Card or physical Gift Card is subject to these terms and conditions:

Redemption
The Certificate Number and Redemption Code located in the digital Delta eGift Card ("eGift") or on the back of the physical Delta Gift Card ("Card"), as applicable, are required for redemption.
eGifts and Cards may not be redeemed within seventy-two (72) hours after the time of purchase.
eGifts and Cards can only be redeemed using one of the methods specified below:
– When booking a ticket on delta.com, select the "Certificates and eCredits" option or visit delta.com/redeem.
– Call Delta Air Lines Reservations and advise the agent that you are redeeming an eGift or a Card. In the U.S. and Canada, call 800-221-1212 or 800-225-2525; in Japan, call 0570-077733 or 0476-31-8000; and in all other countries, call the local Delta Air Lines Reservations office. This method of redemption may result in direct ticketing charges. - Call Delta Vacations at 800-800-1504. (Travel agents, call 800-727-1111.)
– In person at a Delta Air Lines City Ticket Office (CTO) or with Delta Air Lines Airport Customer Service (ACS).
– Through a Delta Air Lines General Sales Agent (GSA).
Other Terms and Conditions
Call 800-221-1212 for balance information and customer service.
eGifts and Cards may only be used for the total purchase price of air transportation, including taxes, fees, and surcharges imposed on the air transportation. They may not be used for any additional fees (including baggage fees) or for any other products or services (including class upgrades, in-flight purchases, premium seating, mileage booster, SkyMiles Cruises, cargo, hotel stays, or car rentals).
eGifts and Cards may only be used for travel on Delta Air Lines marketed flights, including those operated as Delta Connection® and by Delta Air Lines codeshare partners with a Delta Air Lines flight number.
eGifts and Cards may only be used for the Delta Air Lines air transportation portion of a Delta Vacations package.
eGifts and Cards can be issued only in U.S. dollars ("USD"). If an eGift or a Card is used for the purchase of a ticket issued in a currency other than USD, the full value of the eGift or Card will be converted to that currency using the Bankers Rate of Exchange in effect on the date of ticket issuance, and the rate of exchange will be indicated on the ticket.
Tickets purchased using eGifts and Cards are subject to the applicable Delta Air Lines Contract of Carriage and fare rules (including change penalties).
If redeemed at www.delta.com, a maximun of three forms of payment (including eGifts or Cards) can be applied towards a single transaction, regardless of the number of tickets purchased as part of that transaction; if redeemed through any other method, a maximum of three forms of payment (including eGifts or Cards) can be applied toward a single ticket. eGifts and Cards can be used with other eGifts and/or Cards, but cannot be used in conjunction with any other certificate, voucher or credit towards a single ticket.
eGifts and Cards are not reloadable and do not expire. No service or inactivity fees apply.
eGifts and Cards, including those that are lost, stolen, or destroyed, will not be replaced by Delta for any reason.
eGifts and Cards are not credit, debit or charge cards, and have no implied warranties.
eGifts and Cards are not refundable and cannot be redeemed or exchanged for cash, check or credit except where refund or redemption is required by law.
Where eGifts or Cards are redeemed for a ticket, but travel is not taken, the value of the redeemed ticket (after any applicable penalties) will be provided in accordance with Delta Air Lines' standard policy regarding ticket refunds.
eGifts and Cards may only be sold by Delta and Delta-licensed vendors. eGifts and Cards that are for sale or sold by an unlicensed vendor are subject to confiscation or voiding by Delta.
eGifts and Cards that are altered or obtained fraudulently are subject to confiscation or voiding by Delta.
Delta is not responsible for eGifts or Cards that are undeliverable or not received due to inaccurate delivery information provided by the purchaser.
Delta reserves the right to refuse, cancel or hold for review transactions initiated using eGifts or Cards for suspected fraud, incorrect certificate or card denomination, or violations of these terms and conditions.
Delta may at any time and without notice change these terms and conditions or contract with a third party to administer the eGift program or the Card program.
Use of eGifts and Cards is subject to applicable law. In the event of a conflict between these terms and conditions and applicable law, applicable law will govern.
The laws of the state of Georgia, without regard to its conflicts of law provisions, apply to these Terms and Conditions and use of any eGift or Card.
Delta and its affiliates make no warranties, express or implied, with respect to eGifts and Cards, including any express or implied warranty of merchantability or fitness for a particular purpose.
eGifts and Cards are issued by Delta Gift Cards, Inc. ("Delta"), an affiliate of Delta Air Lines, Inc., that is authorized to issue eGifts and Cards for sale by Delta and Delta-licensed vendors to be used toward the total purchase price of air transportation on Delta Air Lines marketed flights.

They don't mention award tickets but don't specifically exclude it either.

houserulz77 May 28, 2015 2:47 pm


Originally Posted by Campath (Post 24882920)
Will Delta waive the phone booking fee since I can't use the eCert online?

This is the most Delta.Dum thing ever.... :confused:

yoshapman Aug 25, 2015 8:43 am

Is there an answer to this? I have an award itinerary I'm ready to book and it has $74 in fees, I have 2 $50 delta ecerts and 1 $100 one, and I'd like to use that to cover the taxes, but see no option online to do it. Can agents do it on the phone? Need an answer ASAP. Thanks.

jdrtravel Aug 25, 2015 8:49 am

IME, e certificates can only be used to pay for all or part of revenue flights, including taxes and fees. Award tickets are a whole other kind of ticket, and when I have tried in the past, they do not allow you to do this.

jrl767 Aug 25, 2015 8:52 am


Originally Posted by yoshapman (Post 25325168)
Is there an answer to this? I have an award itinerary I'm ready to book and it has $74 in fees, I have 2 $50 delta ecerts and 1 $100 one, and I'd like to use that to cover the taxes, but see no option online to do it. Can agents do it on the phone? Need an answer ASAP. Thanks.

posting a question here on FT and getting an authoritative answer (rather than a few -- or a few dozen -- anecdotal answers) ASAP are often mutually exclusive ... while it's a good idea to have your expectations in order when calling DL, sometimes it's better just to call and ask the question directly to DL

mrstraveler Oct 22, 2016 6:27 pm

Was OP able to use the e-certs to pay for his award taxes and fees?

mspflier Oct 22, 2016 7:16 pm

I was trying to book an int'l award ticket and pay the taxes with gift cards. Website would not let me do it. Called into the DM desk and the agent was stumped. She contacted some other desk which had access to a booking system she did not and they took care of it pretty quickly. No one could explain why neither the website, nor the initial agent, could accomplish the same thing.

Good luck. I'd call.


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