You still have a few more hours until the 6-hour delivery window is up. I hope for the best!

Yeah never let these morons anywhere near your bag.

What's the 6 hour delivery window? It's the first time I've ever heard of that.

Every station has regular delivery sweep times throughout the day. STL has a 7pm sweep time for example. The delivery company has 6 hours from that sweep time to get the bag to the customer. For special deliveries, the 6-hour window begins as soon as the Baggage Delivery Order is printed.

When a BSO agent says your bag will be out for delivery at noon, that means 6pm should be the absolute latest to expect your bag. It would only take the maximum 6 hours if there are a lot of bags to deliver (like during the August outage), or if you live a couple hours from the airport.

And if it's not delivered in 6 hours?

I've never seen that happen. Something internal probably happens. I'm guessing the delivery company would compensate Delta for ....ing up so bad. I don't really know.

If the website is to be believed, my bag was passed between 4 different drivers between 6:40pm and being delivered at 12:25am, beating the 6 hour window, just barely. Never been so happy to see a bag as I was to see that one this morning.

Airline baggage delivery folks make Amazon's janky alternative shippers like Lasership and Ontrac look like the pinnacle of German precision. Every time I deal with them, they show up randomly outside the delivery window in a clapped-out station wagon.

My impression is that wheresmysuitcase is just a central information service and the actual delivery is handled by independent contractors locally - kind of like a proto-gig economy type deal without the professionalism an operation like UberEATS injects into the mix. If they are actually employees of a central delivery service, they certainly aren't acting like it...

Every station has independent companies. Some stations use DGS.

Wheresmysuitcase.com
 

I'm having the same experience. My United flight arrived at 2:30 pm 1/6, my bags a couple of hours later, yet as of 6:30pm today my bag has still not even been assigned to a driver for delivery. I live one hour from the airport and could have picked it up myself had I known it would take this long to get my bag. After a 50 minute phone wait, I finally reached a live person from wheresmysuitcase.com. It seems wheresmysuitcase.com is just a software program used by the airlines for handling baggage. United outsourced the delivery of my bag to Gio Express a San Francisco company. The are held to no service standards for how long they can take to deliver a bag once it's in their possession. Their phone number is 650-873-3800 if you want to give them a try. Hope this helps.

My bag is rarely mishandled (I check one every trip), but when it is, I always request airport hold for pickup. I get the bag so much faster and more reliably than requesting delivery that it is absolutely worth my extra time and trip back to the airport to get it, especially since some of my trips are fairly quick turnarounds and I might already be flying back home if I had been waiting for the delivery company.

Who Owns/Operates Company
 

I came to this thread via google just out of curiosity about who operates the WheresMySuitcase web site. I wonder if it is http://maketraveleasier.com or Bags, Inc. I wonder at a particular airport how many local courier services are used, and if most of them somehow interface with this web site.

I use
http://maketraveleasier.com
about 5-10 times a year basically to skip baggage claim. The baggage is first logged in the BSO as on hand, and then sent out for delivery. It used to be quoted as a 4 hour delivery window up until midnight, but lately 2019 they slightly raised prices and set it now where its quoted up to 6 hours for the delivery window.

Price is around $39.

Again, this is a voluntary bag delivery service, if you will.

Knock on wood, over several years, I've had very good luck with the service. Even after they pushed the window out to 6 hours bags usually arrive before 6 hours.

I have used the service mostly in BOS, DCA, SAN, STL, and ICT.

Sometimes the BSO will call me to tell me a bag is on hand, and they will be confused or unaware about the logistics of how this voluntary delivery service works, and sometimes until they consult with a supervisor, they will even advise me as the passenger that I am the only one (as opposed to the delivery service) who is authorized to pick up the bag.

When the delivery company picks up the bag often there is a cardboard tag attached with a VIP Delivery number, which is in a similar format to a delayed bag claim number.

I know for instance in BOS a company called Deputy Delivery Service or DDS is often used. I don't know at BOS if DDS handles all the airlines and the whole airport or just many of them? DDS has been good about calling to confirm delivery and then usually the driver calls 1-2 times. You can readily reach the DDS dispatcher if you need anything. I believe their offices may be in Chelsea which is near BOS.

Some other things I do for bags:
*I always put Tile Pro on the outside and sometimes inside of the bag so that I can track it with the Tile app. The community update features is pretty good, and 99% of the time I can get a good idea where the bag is;
*Sometimes I leave an old iPhone turned on inside the bag with a cheap mobile plan think Google Fi or US Mobile. Then I can track the bag in real time with Find my iPhone. Only problem is my iPhone 5S battery is on the verge of dying;
*Sometimes using the Alaska Airlines clear 8.5x11 tag holders, I will leave a note for the BSO in my bag. On longer or more complex trips I try to leave a note inside the bag with itinerary details. Sometimes I will leave the bag at the BSO and pick it up later say if I am going to a city for a day. I will leave this note to say to please keep the bag on hand and to call me once it arrives at the BSO so I know if I need to file a lost bag claim. The JetBlue BSO's have been the best about calling me to verify receipt of the bag, though also I have the Mosaic tag on my bag.