Jun 12, 2015, 7:09 pm
Last edit by: audidudi
This wiki covers basic info and common FAQs. For full terms and conditions, see the relevant DL web page: Same Day Travel Changes
Same-Day Confirmed
To request an SDC, you can
Online SDC does not seem to present all the options available to you, especially when you are SDCing a GAP fare and there is no inventory in your fare bucket. Calling in is best. People have had success with Twitter but that may depend on how "involved" the SDC is.
You can SDC starting 24 hours before your initial departure. You can SDC to any flight leaving the same calendar day. There is a $75 fee for SDC ($50 for tickets issued before March 15th, 2017), waived for GM and higher. This fee, and the waiver, applies for each person, although for GM+ traveling with companion the companion fee is sometimes waived.
Q. Does the same fare class need to be available (main cabin)?
A. Yes (whether revenue or award ticket). Note there is sometimes inventory in a fare bucket even though it may not be offered for sale on the web site. SDC on V or N (low award) fare is not unheard of.
Q. Does the same fare class need to be available (Comfort+)?
If booked into W (not WU) there only needs to be an available seat in Comfort+ regardless of fare class.
Q. Does the same fare class need to be available (First/Business/DeltaOne)?
Q. What about SDC with RUC/GUC/mileage upgrades (that have already cleared)?
As of November 2017:
It is unclear how this affects SDC if you are confirmed in RY/OY.
Q. I have a premium cabin fare, can I SDC to an itinerary with a single-cabin aircraft?
Written reply received from Delta, Dec. 2015:
Q. What about Medallion complimentary upgrades?
A. These do *not* count as premium cabin fares even if you already cleared. The main cabin rules for SDC regarding fare inventory will apply, and if it goes through you will SDC into a main cabin seat (but you are eligible to be upgraded again -- make sure you appear on the upgrade list on your new itinerary)
Q. Can I change the routing/connections?
A. You cannot SDC from a connecting itinerary to a non-stop itinerary. In all other cases the answer is unclear. The SDC rules do not explicitly prohibit routing changes. However ticket fare rules usually contain a clause that additions/changes to connections must be permitted by the fare rules. These are apparently in conflict, and practically speaking it depends on the agent/supervisor you speak with. Some refuse, some allow anything reasonable.
Q. Can I change the origin/destination?
A. Technically no, but there is an unwritten rule that DMs can make co-terminal changes. (There are some unintuitive gaps in what DL considers co-terminal, e.g. DAL and DFW do not count.)
Q. How are SDC flights credited?
A. You will earn MQMs for the route you actually fly.
Q. Can I SDC onto a red-eye later the same day, that connects to a flight the following morning?
A. Yes (though the agent may need to process it manually)
Q. I have a red-eye flight or a flight leaving shortly after midnight; can I SDC to a flight the next day/day before?
A. Officially, no. In practice, some people have reported success (with no real pattern to status). Can't hurt to ask.
Q. Can I SDC on an international itinerary?
A. Officially, no. In practice, you can SDC remaining domestic flights after all international flights have been flown; if you have onward checked bags it is best to do this before you re-check them. There are non-zero reports of SDC of domestic flights before connecting to an international flight but this should not be counted on.
Q. Can I SDC an Alaska Airlines codeshare?
Same-Day Standby
"Same-day standby is only offered if same-day confirmed is not available."
"You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights."
SDS can be requested 24 hours before your initial departure. GM+ can SDS to any flight departing the same calendar day; others can only SDS for an earlier flight. No routing changes are permitted.
SDS costs$75 ($50 for tickets issued before 15 MAR 2017) but only if you clear the standby list (waived for GM+) SDS is now free for all passengers as of August 4th, 2021
Upgrades are not preserved -- if you already cleared the upgrade on your original flight you must still standby for the main cabin.
Q. Is it possible to get upgraded after a standby?
A. Almost always no, whether because it is explicitly forbidden or because the standby list is processed after the UG list and it is rare for any F seats to be leftover after that happens. So, maybe sometimes?
Same-Day Standby Upgrades
"The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. This option applies to specific flights and routings [...]"
This is not the same as upgrading after successfully standing by for a main cabin seat (see above).
SDSU fee chart (may be out of date):
All flights within and between the Domestic 48 States and Alaska
All flights to and from Hawaii
All eligible other flights
Same-Day Confirmed
To request an SDC, you can
- Use the Same Day Change function on the Today screen in the Delta app (recommended, but with some peculiarities -- may not show all routings, and if changing to an earlier or later flight will only show the option within 24 hours of the target flight)
- Click the "Change" button during OLCI (after you click "Check in" on the first screen)
- Call a phone agent (recommended if app does not work)
- Use Delta's chat functions via the app (hit or miss)
Online SDC does not seem to present all the options available to you, especially when you are SDCing a GAP fare and there is no inventory in your fare bucket. Calling in is best. People have had success with Twitter but that may depend on how "involved" the SDC is.
You can SDC starting 24 hours before your initial departure. You can SDC to any flight leaving the same calendar day. There is a $75 fee for SDC ($50 for tickets issued before March 15th, 2017), waived for GM and higher. This fee, and the waiver, applies for each person, although for GM+ traveling with companion the companion fee is sometimes waived.
Q. Does the same fare class need to be available (main cabin)?
A. Yes (whether revenue or award ticket). Note there is sometimes inventory in a fare bucket even though it may not be offered for sale on the web site. SDC on V or N (low award) fare is not unheard of.
Q. Does the same fare class need to be available (Comfort+)?
If booked into W (not WU) there only needs to be an available seat in Comfort+ regardless of fare class.
Q. Does the same fare class need to be available (First/Business/DeltaOne)?
Q. What about SDC with RUC/GUC/mileage upgrades (that have already cleared)?
As of November 2017:
* If your original ticket is a Delta OneTM ticket, you may move to any other flight with a premium cabin seat available
* If your original ticket is a First Class ticket, you may move only to other flights with a First Class seat available; you may not move to a flight with a Delta One experience, even if seats are available.
* If your original ticket is a First Class ticket, you may move only to other flights with a First Class seat available; you may not move to a flight with a Delta One experience, even if seats are available.
Q. I have a premium cabin fare, can I SDC to an itinerary with a single-cabin aircraft?
Written reply received from Delta, Dec. 2015:
f the aircraft does not support a First/Business/Delta One cabin you are still eligible to change to the flight as long we are still selling seats on the flight.
Q. What about Medallion complimentary upgrades?
A. These do *not* count as premium cabin fares even if you already cleared. The main cabin rules for SDC regarding fare inventory will apply, and if it goes through you will SDC into a main cabin seat (but you are eligible to be upgraded again -- make sure you appear on the upgrade list on your new itinerary)
Q. Can I change the routing/connections?
A. You cannot SDC from a connecting itinerary to a non-stop itinerary. In all other cases the answer is unclear. The SDC rules do not explicitly prohibit routing changes. However ticket fare rules usually contain a clause that additions/changes to connections must be permitted by the fare rules. These are apparently in conflict, and practically speaking it depends on the agent/supervisor you speak with. Some refuse, some allow anything reasonable.
Q. Can I change the origin/destination?
A. Technically no, but there is an unwritten rule that DMs can make co-terminal changes. (There are some unintuitive gaps in what DL considers co-terminal, e.g. DAL and DFW do not count.)
Q. How are SDC flights credited?
A. You will earn MQMs for the route you actually fly.
Q. Can I SDC onto a red-eye later the same day, that connects to a flight the following morning?
A. Yes (though the agent may need to process it manually)
Q. I have a red-eye flight or a flight leaving shortly after midnight; can I SDC to a flight the next day/day before?
A. Officially, no. In practice, some people have reported success (with no real pattern to status). Can't hurt to ask.
Q. Can I SDC on an international itinerary?
A. Officially, no. In practice, you can SDC remaining domestic flights after all international flights have been flown; if you have onward checked bags it is best to do this before you re-check them. There are non-zero reports of SDC of domestic flights before connecting to an international flight but this should not be counted on.
Q. Can I SDC an Alaska Airlines codeshare?
"Same-day standby is only offered if same-day confirmed is not available."
"You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights."
SDS can be requested 24 hours before your initial departure. GM+ can SDS to any flight departing the same calendar day; others can only SDS for an earlier flight. No routing changes are permitted.
SDS costs
Upgrades are not preserved -- if you already cleared the upgrade on your original flight you must still standby for the main cabin.
Q. Is it possible to get upgraded after a standby?
A. Almost always no, whether because it is explicitly forbidden or because the standby list is processed after the UG list and it is rare for any F seats to be leftover after that happens. So, maybe sometimes?
Same-Day Standby Upgrades
"The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. This option applies to specific flights and routings [...]"
This is not the same as upgrading after successfully standing by for a main cabin seat (see above).
SDSU fee chart (may be out of date):
All flights within and between the Domestic 48 States and Alaska
Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares 0 to 500 miles $49 $119 $169 501 to 1,000 miles $79 $149 $199 1,001 to 1,500 miles $99 $209 $259 1,501 to 2,000 miles $149 $249 $319 2,001 to 3,000 miles $239 $269 $359 3,001 miles and up $329 $369 $399
Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares 2,001 to 3,000 miles $239 $269 $359 3,001 miles and up $329 $369 $399
Code:
Traveling Y / B / M / H / Q / K Fares 0 to 500 miles $50 501 to 1,000 miles $75 1,001 to 1,500 miles $100 1,501 to 2,000 miles $150 2,001 to 3,000 miles $225 3,001 miles and up $350
Same-day confirmed and same-day standby options
Oct 11, 2017, 7:29 pm
#3286
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
Oct 18, 2017, 7:24 pm
#3288
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
I very recently had a JFK-LAX flight, where my RUC into D1 had cleared in advance. At T-24, I called to SDC to an earlier flight. The first agent insisted the original fare class had to be available. I asked to talk to a supervisor, who said the same thing. I asked her to double-check, and after checking it, she came back and confirmed that I (and all of Flyertalk) was correct, that there just needs to be a seat for sale.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
Oct 18, 2017, 8:04 pm
#3289
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I very recently had a JFK-LAX flight, where my RUC into D1 had cleared in advance. At T-24, I called to SDC to an earlier flight. The first agent insisted the original fare class had to be available. I asked to talk to a supervisor, who said the same thing. I asked her to double-check, and after checking it, she came back and confirmed that I (and all of Flyertalk) was correct, that there just needs to be a seat for sale.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
Oct 18, 2017, 8:13 pm
#3290
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I've been more upset by the DL agents who try to tell me (for instance either with a paid FC ticket, although usually G A P, or with a confirmed GUC upgrade, with reissued ticket, on the final domestic connecting flight at the end of the itinerary, after all international segments have been flown) that I'll surely clear standby and get a FC seat. They seem surprised, although they might be faking it, when I explain that this is not acceptable because the GA will clear all FC upgrades before touching the standby list and I'll therefore be stuck in coach for the segment.
Oct 18, 2017, 9:08 pm
#3291
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I have this problem every time I try to SDC on a flight where the RU has cleared. Delta needs to train their reps on this. A few weeks ago I tried to SDC on a DTW/SFO flight where the RU cleared a month earlier and I had to HUCA a few times and finally the fourth rep put it through. THe other three times the rep insisted that there had to be upgrade inventory available and I'd have to sit in coach and have my RU waitlisted again and one rep actually told me my original coach fareclass wasn't available and I would have to fly standby for even coach on that flight At least I was able to SDC, last year I tried SDCing on a DTW/SFO flight and had to HUCA a few times and when I finally got an agent that would do it the remaining seat in F was taken
Oct 18, 2017, 10:35 pm
#3292
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I very recently had a JFK-LAX flight, where my RUC into D1 had cleared in advance. At T-24, I called to SDC to an earlier flight. The first agent insisted the original fare class had to be available. I asked to talk to a supervisor, who said the same thing. I asked her to double-check, and after checking it, she came back and confirmed that I (and all of Flyertalk) was correct, that there just needs to be a seat for sale.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
I was a bit persnitecky, but never crossed the line into rudeness. She got a little defensive but said some things that may be of note: she said that the text in one screen on her system is wrong, and that the system, when trying to make the change, doesn't let it go through automatically. (There might have been a third issue that the supervisor also found confusing - not sure, wasn't taking notes).
An agent who is aware of the actual policy, and who then goes through the manual process of changing can get it done, but it seems that there are multiple places where an uninformed agent would see something and stop.
So before the call, my attitude would have been to get incredibly annoyed at an agent who insists a change can't be done, but it seems the issue isn't agent laziness, it's agent training.
Edit: It took about 18 minutes on the phone to reach the point where the supervisor confirmed the change could be done, maybe 21-22 total minutes on the call.
Debating whether to write in to complain.
The reissue desk is better trained in policies and in the manual reissue process. Plus, I find half the times, after transferred to them, the original agent did a horrible job of explaining to them what I needed to accomplish (game of telephone anyone?)
I hope you are kidding about the complaint. I have spent hours on the phone with DL before to fix similar issues, and the most I asked for once for nearly 4 hours on the phone (to eventually upgrade me plus mom, dad, and sister, on holiday trip to Hawaii - so worth it) was a voucher that the supervisor issued at the end of the call. I can't imagine Customer Service finding this a priority issue, or able to do much fact finding or offer much compensation for what is likely an average length phone call (honestly below average in my experience for upgrade certificate-related issues)
Oct 19, 2017, 12:40 am
#3293
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
Flyerco and others have posted that, when you call, you need to ask the agent to "manually reissue" the ticket. If the first agent can't do it, ask them to transfer you to the reissue desk (the people half the agents call for the manual reissue anyways).
The reissue desk is better trained in policies and in the manual reissue process. Plus, I find half the times, after transferred to them, the original agent did a horrible job of explaining to them what I needed to accomplish (game of telephone anyone?)
I hope you are kidding about the complaint. I have spent hours on the phone with DL before to fix similar issues, and the most I asked for once for nearly 4 hours on the phone (to eventually upgrade me plus mom, dad, and sister, on holiday trip to Hawaii - so worth it) was a voucher that the supervisor issued at the end of the call. I can't imagine Customer Service finding this a priority issue, or able to do much fact finding or offer much compensation for what is likely an average length phone call (honestly below average in my experience for upgrade certificate-related issues)
The reissue desk is better trained in policies and in the manual reissue process. Plus, I find half the times, after transferred to them, the original agent did a horrible job of explaining to them what I needed to accomplish (game of telephone anyone?)
I hope you are kidding about the complaint. I have spent hours on the phone with DL before to fix similar issues, and the most I asked for once for nearly 4 hours on the phone (to eventually upgrade me plus mom, dad, and sister, on holiday trip to Hawaii - so worth it) was a voucher that the supervisor issued at the end of the call. I can't imagine Customer Service finding this a priority issue, or able to do much fact finding or offer much compensation for what is likely an average length phone call (honestly below average in my experience for upgrade certificate-related issues)
To be clear, were I to complain, I would not ask for anything, as I suffered no losses besides 20 minutes of my time, and I want to save such things for when they count . Had the last seat on the new flight gone away in the interim, I would have been livid though.
Since I am not asking for anything, you might wonder why I wouldn't go ahead and complain, I don't want to get the agent or supervisor in trouble, as it seems the root cause is a system that makes them think it's not possible, more than the individuals involved.
Hopefully, the manual reissue magic words mean this won't happen again.
Oct 19, 2017, 5:21 am
#3294
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Flyerco and others have posted that, when you call, you need to ask the agent to "manually reissue" the ticket. If the first agent can't do it, ask them to transfer you to the reissue desk (the people half the agents call for the manual reissue anyways).
The reissue desk is better trained in policies and in the manual reissue process. Plus, I find half the times, after transferred to them, the original agent did a horrible job of explaining to them what I needed to accomplish (game of telephone anyone?)
I hope you are kidding about the complaint. I have spent hours on the phone with DL before to fix similar issues, and the most I asked for once for nearly 4 hours on the phone (to eventually upgrade me plus mom, dad, and sister, on holiday trip to Hawaii - so worth it) was a voucher that the supervisor issued at the end of the call. I can't imagine Customer Service finding this a priority issue, or able to do much fact finding or offer much compensation for what is likely an average length phone call (honestly below average in my experience for upgrade certificate-related issues)
The reissue desk is better trained in policies and in the manual reissue process. Plus, I find half the times, after transferred to them, the original agent did a horrible job of explaining to them what I needed to accomplish (game of telephone anyone?)
I hope you are kidding about the complaint. I have spent hours on the phone with DL before to fix similar issues, and the most I asked for once for nearly 4 hours on the phone (to eventually upgrade me plus mom, dad, and sister, on holiday trip to Hawaii - so worth it) was a voucher that the supervisor issued at the end of the call. I can't imagine Customer Service finding this a priority issue, or able to do much fact finding or offer much compensation for what is likely an average length phone call (honestly below average in my experience for upgrade certificate-related issues)
I don't see anything wrong with the OP sending in a complaint and wish now I would have, it helps to make delta aware that their agents need better trained on this. He didn't mention asking for compensation and if I would have thought to have complained about having to call back multiple times to get a SDC on a cleared RUC flight I wouldn't have asked for expected compensation, I just want their agents better trained.
Oct 19, 2017, 8:11 am
#3295
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Thanks, noted for next time.
To be clear, were I to complain, I would not ask for anything, as I suffered no losses besides 20 minutes of my time, and I want to save such things for when they count . Had the last seat on the new flight gone away in the interim, I would have been livid though.
Since I am not asking for anything, you might wonder why I wouldn't go ahead and complain, I don't want to get the agent or supervisor in trouble, as it seems the root cause is a system that makes them think it's not possible, more than the individuals involved.
Hopefully, the manual reissue magic words mean this won't happen again.
To be clear, were I to complain, I would not ask for anything, as I suffered no losses besides 20 minutes of my time, and I want to save such things for when they count . Had the last seat on the new flight gone away in the interim, I would have been livid though.
Since I am not asking for anything, you might wonder why I wouldn't go ahead and complain, I don't want to get the agent or supervisor in trouble, as it seems the root cause is a system that makes them think it's not possible, more than the individuals involved.
Hopefully, the manual reissue magic words mean this won't happen again.
And if your seat would have disppeared, once they saw you were right, they would have made it right for you...worse case going JFK-SFO-LAX. I had to get a supervisor once, and she accidentally gave away me + companion's C+ seats next to one another (and all C+ seats were now full). She immediately rebooked us in F (it was within a few hours of flight time), saying a Diamond wouldn't sit in the back on DL's error - and she suggested it, too.
Thanks for the heads up on asking for the reissue desk. Next time I have an RUC clear and have issues I'll ask to be transferred.
I don't see anything wrong with the OP sending in a complaint and wish now I would have, it helps to make delta aware that their agents need better trained on this. He didn't mention asking for compensation and if I would have thought to have complained about having to call back multiple times to get a SDC on a cleared RUC flight I wouldn't have asked for expected compensation, I just want their agents better trained.
I don't see anything wrong with the OP sending in a complaint and wish now I would have, it helps to make delta aware that their agents need better trained on this. He didn't mention asking for compensation and if I would have thought to have complained about having to call back multiple times to get a SDC on a cleared RUC flight I wouldn't have asked for expected compensation, I just want their agents better trained.
Oct 19, 2017, 9:40 am
#3296
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
I’m not sure DL keeps metrics on Twitter conversations as much as using the TTu form on web site. Aggregated metrics are going to be a good driver of change. That’s why I always hope for a survey after a bad encounter, although it seems I rarely do. Only the good ones!
Oct 19, 2017, 3:42 pm
#3297
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Oct 19, 2017, 6:22 pm
#3298
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Trying to SDC on an RY (certificate) flight for tomorrow. Crossing my fingers! Not a major change just that there's a meal on the connection of the SDC option and I don't land until after 9:30 PM so it would be nice to be fed.
Oct 22, 2017, 8:58 pm
#3299
Join Date: Dec 2012
Location: MSP
Programs: DL Platinum, Marriott Life Plat, HHonors DM
Posts: 116
No SDC available YYC-MSP 8am tomorrow from a 2:45pm flight. From the Wiki "You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights."
From the delta.dumb: Same Day Standby Terms and Conditions
• The applicable areas of travel are within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights.
Two Diamond agents agreed with the Wiki, one did not and put the standby on my itinerary. Then I tried to check in. Ruh-ro, no go. After going back and forth and a new agent admitting that the website is wrong, 45 minutes later the $225 change-to fare quoted is gone, coach is sold out and agent is offering me a $900+ first class change-to fare (she was going to wave the $200 change fee, gee thanks). I have to admit, the agent worked her hardest to help me. She ended up putting the standby back on my itinerary after I checked in, but whether or not the airport agents will honor it, is a big question. She said she put a note in my itinerary, for what that is worth. Fingers crossed. It will be a long wait if they let me behind Immigration for the 8am flight and I don't get on (I doubt they will let me back in Canada to sit at the airport Marriott where I am overnight tonight). At least it is in the new international terminal. Wish me luck! Wonder how long it will take for them to change the website?
Edited to add that I got on the flight, no problem and the check-in agent wasn't the least bit concerned about me being on the standby list. She said they have non-revenue passengers on standby all the time.
From the delta.dumb: Same Day Standby Terms and Conditions
• The applicable areas of travel are within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights.
Two Diamond agents agreed with the Wiki, one did not and put the standby on my itinerary. Then I tried to check in. Ruh-ro, no go. After going back and forth and a new agent admitting that the website is wrong, 45 minutes later the $225 change-to fare quoted is gone, coach is sold out and agent is offering me a $900+ first class change-to fare (she was going to wave the $200 change fee, gee thanks). I have to admit, the agent worked her hardest to help me. She ended up putting the standby back on my itinerary after I checked in, but whether or not the airport agents will honor it, is a big question. She said she put a note in my itinerary, for what that is worth. Fingers crossed. It will be a long wait if they let me behind Immigration for the 8am flight and I don't get on (I doubt they will let me back in Canada to sit at the airport Marriott where I am overnight tonight). At least it is in the new international terminal. Wish me luck! Wonder how long it will take for them to change the website?
Edited to add that I got on the flight, no problem and the check-in agent wasn't the least bit concerned about me being on the standby list. She said they have non-revenue passengers on standby all the time.
Last edited by MinnTee; Oct 26, 2017 at 6:47 am Reason: More info
Oct 26, 2017, 12:56 pm
#3300
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Any experience SDCing GAP fares where the new itinerary would involve a codeshare? Specifically, I'm looking at KOA-LAX-MSP being much cheaper up front than the desired KOA-HNL-MSP, but KOA-HNL is operated by HA with a DL flight number.