DL Schedule Mess
 

DL is canceling all morning flights to ATL from SAN effective March 13. 6:55 and 8 am are gone. Lost my connections to Europe next Saturday, and teh only thing they could do is to put us on the LAX-ATL flight (or overnight in ATL, or go SAN-MSP-DTW-Europe). No compensation ($280 car service to LAX and $100 from SAN instead of the $50 parking), less convenient seats, etc. The DM agent I spoke to was very nice, checked all systems and spoke to operations and confirmed that it was not a system glitch.

Canceling all morning flights to ATL is unfathomable -- these are the heaviest traveled routes, and now there is no way to connect to Europe at all without o/n or flying out of LAX. Handling the SNAFU with the existing reservations - even worse. Very disappointing. "Honesty and integrity" and "taking care of our most loyal flyers"? Hardly.

Same story different city! Tulsa and OKC same story. The morning flights to DTW remain from Tulsa but not the morning flights to ATL. And not just the morning flights. ExpertFlyer is the best resource at the moment as the Medallion Line is unaware of the issues. The bookings remain but not the flights.

Airlines don't cancel flights with only 4 days notice if it's just a removal from the schedule. They would contact you if something like this occurs. Every time I have had a schedule change, which is a lot, I get contacted roughly 2-3 months in advance. Just went to look at tickets from SAN-ATL and they are still selling seats, even for the 13th, which would indicate a schedule change happened within the allowable timeframe.

That being said, did you ask them to route you through SLC and CDG from SAN?

SNAFU is too mild a term for this short-notice upheaval of your TATL routing.

Yes Delta Airlines did cancel flights end of week and onward for reasons the Medallion Line cannot explain. Last call the supervisor indicated the flights were cancelled without notice. The customer service agent were very helpful but had no clue. End result I was booked on another flight as the booked flight no longer existed.

Normal airlines do not, you are right. Dl is obviously different. They are not selling anything for the morning flights on the 14-15-16-17th. EF shows as canceled. DM agent confirmed cancellation, not a system glitch, and called ATL operations.


Departing 03/13/13 - Wednesday
Flight Stops Depart Arrive Aircraft Frequency
Reliability Available Classes
(Click on the class code for details)
0 Connections
DL 1592 0 SAN
03/13/13 6:55 AM ATL
03/13/13 2:03 PM 757
Daily
90% / 9m Flight Cancelled

0 Connections
DL 1662 0 SAN
03/13/13 8:00 AM ATL
03/13/13 3:05 PM 763
Daily
92% / 13m Flight Cancelled

0 Connections
DL 2267 0 SAN
03/13/13 1:45 PM ATL
03/13/13 8:55 PM 757
Daily
91% / 20m F6 P3 A0 Y5 B3 M2 H0 Q0 K0 L0 U0 T0 E0

0 Connections
DL 1792 0 SAN
03/13/13 10:30 PM ATL
03/14/13 5:33 AM 757
Daily
100% / 4m F6 P5 A0 Y9 B9 M9 H9 Q9 K3 L1 U0 T0 E0


Departing 03/14/13 - Thursday
Flight Stops Depart Arrive Aircraft Frequency
Reliability Available Classes
(Click on the class code for details)
0 Connections
DL 1592 0 SAN
03/14/13 6:55 AM ATL
03/14/13 2:03 PM 757
Daily
90% / 9m Flight Cancelled

0 Connections
DL 1662 0 SAN
03/14/13 8:00 AM ATL
03/14/13 3:05 PM 763
Daily
92% / 13m Flight Cancelled

0 Connections
DL 2267 0 SAN
03/14/13 1:45 PM ATL
03/14/13 8:55 PM 757
Daily
91% / 20m F4 P4 A1 Y9 B9 M9 H9 Q9 K2 L2 U0 T0 E0

0 Connections
DL 1792 0 SAN
03/14/13 10:30 PM ATL
03/15/13 5:33 AM 757
Daily
100% / 4m F9 P9 A9 Y9 B9 M9 H9 Q9 K0 L0 U0 T0 E0

It couldn't be an IT thing, because their IT department is rockstar level.

http://www.shmanoacyo.com/CPU%20CLUB...griffin3tv.jpg

+1

Obviously I am wrong, but you didn't answer my question. :)

Well, gives me a hope that it may be a glitch after all? No? A third call to DM, same story though -- this is not a glitch, this is a real cancellation.

Sorry, did not mean to ignore. CDG is a no go, the only connection was SAN-SLC-CDG-MUC, and one leg is full. Nothing else out of SLC that would work for us. JFK is not an option either. SAN-MSP-DTW-AMS-MUC is not something I am willing to do, especially using KLM on TATL.

Try asking to see if they can put you on SAN-SEA-CDG/AMS-wherever (with SAN-SEA on Alaska). There are flights around 6:30 and 8 am, and if it's not just a routine schedule change they should be able to put you on those flights if there's space.

I had a Den to Atl flight all but booked and they must have removed it from the schedule just as I was booking this morning, as I hit purchase it said there was an error. This is for 3 weeks from today mind you not November.

When I called the agent thought I was crazy when I told her the flight was there two minutes ago and I couldn't find it online.

I too wonder if this is an IT issue or actual cancellations which would be so odd this close to departure date.

It's not just a few days in March . . . It's all the way into May, the first flight of the day from SAN/ATL is at 1:45 PM, which seems VERY odd! I wonder if they're just in the middle of the usual Saturday schedule shuffle, and flights may re-appear tomorrow, perhaps on a different aircraft.

I would take the TCON offered by DL (SAN-ATL the night before). Too many hops before the TATL is a prescription for misconnects. Unless you've got nothing planned for Europe, you've got as good as it likely gets.

Schedule changes happen, that's fine. Last minute cancellations are more annoying, of course, but DL not willing to do much for their DM 2M flyer and a GM companion is ... well, can't really use those terms on a public board. "Spring break is coming, the flights are full" is a lousy explanation. Isn't this a real IROP situation? Where is the famed DL customer service that several of this board members always tout?

I'm thinking this has to be a glitch, all three morning flights are gone from the schedule for March, April and May. DL updates schedules on Saturday so this makes more sense.

Cancellations of these magnitude are anounced weeks/months in advance.

Well, another "kudos" to DL's IT department! I would actually be happy if this is indeed the case.

sequester, anyone?

As additional evidence... ATL-SAN has three flights operating, one of them is a 767 that is not scheduled to depart SAN anywhere else. Theoreticaloy you'd either have DL ferrying empty 767s out of SAN or them piling up every day on the ramp.

Someone with fat fingers is in big trouble :P

I asked that. They don't know, naturally, but there was a reason code "ATC compliance" that Operations apparently gave to the agent I spoke to. Air Traffic Control? Can't really imagine cuts like that happening so quickly, just not realistic. Then again, stranger things happened ...

may it be that it has to do with the govt cuts ? is ATC/FAA affected by that ?

this must be some kind of glitch. I was reviewing my trips and noticed that my seat assignment for ATL-PHX at 8:05am on April 3 disappeared and when I tried to pick a seat online, it said the seatmap was unavailable.

I called in and the agent said that there was a schedule change and the earliest flight ATL-PHX is now in the afternoon. That didn't seem right to me, no morning ATL-PHX flights, plus I never received the schedule change email, so I told her to leave my flight as is and i'll weigh my options when I get the email.

So I think IT must be changing something up that is affecting a bunch of flights.

I sure hope so! But why would IT people not advise agents, or even operations or supervisors about the changes they are making? I, too, asked not to reissue the ticket, but had to be rebooked on a morning LAX-ATL flight instead of my original SAN-ATL (which is now gone from my itinerary).

Atl-sfo morning flights also got zapped. Fights went from six a day to three. Definitely a glitch.

Well, this may answer my question in the LAX thread about where are they getting aircraft for all the new LAX routes. ;)

I asked Delta Assist and pointed them to this thread--hopefully they can figure out what is going on.

I was doing my routine check for changes on Sat and saw that the 6 am OKC-ATL was gone for my 3/31 onward to SVO and 5/19 onward to HKG. I can see the flights but my seat assignments are gone and I cannot select a seat on either flight.

I called DL and they were going to sub with horrible routes. She went on to say that it looked like they were in the process of loading changes and that things may work better if I could hold on for a few hours and see what shows up at the end of the day.

DL has to have some kind of morning service OKC-ATL so hopefully the answer will be sooner rather than later.

Give me a break - don't buy the hype.


A number JFK-LAS flights were cancelled too - I spoke with an agent said they are in the process of rejiggering flights....I don't think it is an IT issue

Same Same.

;)

:D

PS: Can we add "rejiggering" to the FT glossary? :)

DL IT issues
 

I had a similar experience this morning. Seat maps screwed up and the mobile app saying I have no seat assignment. Called Diamond Desk, all is fine and she told me they make schedule changes on Saturdays so that must be the reason. Said not to worry, all is fine and to check back later.

Huh? All the DTW-AMS flights are operated by DL, not KL.

My bad. Does not make it any better/easier anyway.

Why is JFK not an option?

Have they tried any of these on 3/16, all of which show wide open availability?

SAN-JFK-AMS-MUC on DL2059-DL70-KL1791
SAN-JFK-CDG-MUC on DL2059-AF7-AF1722
SAN-MSP-AMS-MUC on DL1864-DL258-KL1791
SAN-MSP-CDG-MUC on DL1864-DL220-AF1722

1 and 3 are the options which I came up with too. No EC seats though, and I am traveling with the family this time.

2 and 4 no way, I will not set my foot at CDG, I can't stand that airport and will not connect there even when I am flying alone.

add the late CVG-BOS flight on march 15 to the list -- it just showed up canceled on an expertflyer flight search, and it wasn't canceled on that same view as recently as a couple of hours ago. (and the last two LAX-MSP flights on friday...)

(i'm not on it, but it's a flight that comes up when i'm looking at the flights i am on that day on EF.... should be a fun day to fly whatever it is -- even if they reinstate all of those flights right now, seat assignments will have to be a disaster...)

I would check back in the morning until after the schedule changes have been completed to see if anything has changed.

Are we talking about the same dates? DL70 JFK-AMS on 3/16 has 7 open EC seats, and SAN-JFK has 10.

If you're talking about the 15th, MSP-AMS has 5 open EC seats.

Sorry, the 17th.

There are appear to be slugs of flights that have been CXLD over the weekend of March 23rd. For example, the ATL-BZN roundtrip that has been loaded for months and months is now CXLD. On the same day, the evening MSP-LGA that we've been booked on for months is now no longer. I'm used to the typical crazy DL schedule changes months out but not massive changes ~2 weeks out. (This I expect from AA when the pilots are acting up but that isnt the case here!)