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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   SWU coding question (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1443312-swu-coding-question.html)

rylan Mar 7, 2013 6:39 pm
Quote:
Originally Posted by HongKonger (Post 20380470)
You may get one. It is KLM agents at AMS and they are notorious for not knowing or caring how to process the UG even if space is available.
There is some evidence that this can and does happen. I'd keep on it and check to make sure you are still actually on the waitlist. Don't feel bad about calling or tweeting to keep checking. Maybe they'll actually fix the problem when enough people keep calling.

HongKonger Mar 7, 2013 6:47 pm
Quote:
Originally Posted by rylan (Post 20380533)
Quote:
Originally Posted by HongKonger (Post 20380470)
You may get one. It is KLM agents at AMS and they are notorious for not knowing or caring how to process the UG even if space is available.
There is some evidence that this can and does happen. I'd keep on it and check to make sure you are still actually on the waitlist. Don't feel bad about calling or tweeting to keep checking. Maybe they'll actually fix the problem when enough people keep calling.
If you're at the airport day of flight and you believe space is available and the agents don't help, use twitter or the medallion line right away and they should be able to fix it.

tmontemb Mar 7, 2013 9:03 pm
Quote:
Originally Posted by HongKonger (Post 20380470)
You may get one. It is KLM agents at AMS and they are notorious for not knowing or caring how to process the UG even if space is available.
I've done it before at the transfer desk no problem. I've got a tight connection which sucks but ill know in two week. Honestly ill probably get an op up anyways. Diamond on B fare with maybe Y9 left

sky303 Mar 7, 2013 11:48 pm
I believe the res agents must code the following in the PNR's "E-Ticket Remarks" section:
eg. SWU1234567891234AMSATL03MAR13/SWU9876543219876ATLAMS09MAR13

explained: SWU[Cert No.][Origin][Dest][Day][Month][Year]/Repeat As Necessary

Then the agent must document the PNR using CMS canned OSI remark "PSGR USING SM SYSTEMWIDE UPGRADE"

I guess that's a very jargon-y explanation, but that is the process afaik from a res perspective.


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