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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Refundable or Not? (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1393351-refundable-not.html)

RobertS975 Oct 1, 2012 9:54 pm
Refundable or Not?
 
Website says refundable, Diamond Desk wants me to pay $500 more. Looking at M fares MNL-BOS for 11/6 and 11/7. M is approx $1500, Y= $2000. The website clearly says the M is changeable and refundable. The DM desk says that the M is changeable for $250 and not refundable.
Who is correct?

KVS Oct 2, 2012 12:24 am
Originally Posted by RobertS975 (Post 19420724)
Website says refundable, Diamond Desk wants me to pay $500 more. Looking at M fares MNL-BOS for 11/6 and 11/7. M is approx $1500, Y= $2000. The website clearly says the M is changeable and refundable. The DM desk says that the M is changeable for $250 and not refundable.
Who is correct?
Assuming you are referring to the O/W Fare, it is Refundable with a $250 USD Penalty:

[KVS Availability Tool 7.0.7/Diamond - Sabre: MNL-BOS/DL/M/1314 USD]
Code:

[Penalties]
ORIGINATING AREA 1 -
  CANCELLATIONS
 
    ANY TIME
      CHARGE USD 250.00.
      CHILD/INFANT DISCOUNTS APPLY.
      WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      1. FARES COMBINED ON A TKT FROM DIFF RULES WITH
          SAME OR DIFF CANCELLATION FEES --APPLY HIGHEST
          FEE OF THE CANCELLED ITIN AND REFUND ANY REFUND
          -ABLE FARES AND NON-REFUNDABLE FARE AMOUNT LESS
          CANCELLATION FEE WILL BE RETURNED AS A NON-REF
          VOUCHER FOR TVL VIA DL ONLY
      2. DEATH WAIVER MUST BE SUBSTANTIATED BY
          A VALID DEATH CERTIFICATE
      3. CANCELLATION FEE DOES NOT APPLY TO INFANTS
          UNDER 2 NOT OCCUPYING A SEAT.
      PER TKT CHARGE FOR LOST TKT APPLICATION IS
      USD 100.00/CAD 146.00
 
  CHANGES
 
    ANY TIME
      CHARGE USD 250.00.
      CHILD/INFANT DISCOUNTS APPLY.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      -ALL TKTS MUST BE REISSUED
      -CHANGE FEE DOES NOT APPLY TO INFANTS UNDER 2 NOT
        OCCUPYING A SEAT
      -SEE /CHILD DISCOUNT/ IN FARE RULE TO DETERMINE
        IF CHILD DISCOUNTS APPLY
      -CHGS RESULTING IN A HIGHER FARE MUST BE ADD-
        COLLECTED AT THE TIME OF REISSUE
      -MUST COMPLETE TVL BY 1 YR FROM THE DATE OF
        COMMENCEMENT OF TVL
      -FARES IN DIFF RULES WITH SAME OR DIFF CHG FEE -
        APPLY THE HIGHEST FEE OF ANY CHGD FARE COMPONENT
        ON THE TKT
      -THE CHG FEE OR ITS EQUIV WILL BE CONVERTED AT
        THE BANK RATE AT TIME OF REISSUE
      -FOR CHGS DUE TO ILLNESS OR DEATH OF PSGR/FAMILY
        MEMBER SEE INTL GEN. RULE 65 FOR PROVISIONS
      .
      TICKET UPGRADE PROCEDURES
        VALUE OF TKT LESS CHANGE FEE MAY BE APPLIED TO-
        WARD PURCHASE OF A HIGHER FARE-PAY CHG FEE AND
        ANY DIFF BETWEEN ORIGINAL AND RECALCULATED FARES
        IF UPGD TO ECONOMY-EU/ER OR BUSINESS-BU/BR OR
        FIRST-FU/FR OR IF ER TYPE FARE UPG TO BUSINESS-
        BU/BR OR FIRST-FU/FR TYPE FARE CHG FEE WILL NOT
        BE ASSESSED. ALL RULE PROVISIONS OF NEW FARE
        MUST BE MET.
      .
      TICKET DOWNGRADE PROCEDURES
        PSGRS DOWNGRADING FARES MUST KEEP ORIGINALLY
        BOOKED ITN-NO CHG TO DATE/TIME/ORG/DEST.  ALL
        RULE PROVISIONS OF NEW FARE MUST BE MET.
        CHG FEE WILL BE ASSESSED.
      .
      TICKET REISSUE PROCEDURES
      1. CHGS TO OUTBOUND PORTION OF UNUSED TKTS
        A. ISSUE NEW TKT USING CURRENT FARES AND IROE
            APPLICABLE. VERIFY ALL FARE RULES.
        B. VALUE OF ORIGINAL TKT LESS CHG FEE MAY BE
            APPLIED TOWARDS PURCHASE OF NEW TKT.
      2. CHGS TO CONTINUING/RETURN OF UNUSED TKTS
        A. ATTEMPT TO KEEP THE FARES AS TKTD
          -NOT CHG ORG/DSTN OF ANY FARE COMPONENT
          -MUST KEEP THE ORIGINAL FARES AS TKTD
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE FOR ALL RULE VALIDATION.
        B. REPRICE KEEPING OUTBOUND FARES AND REPLACING
            CONTINUING/RETURN FARES USING HISTORICAL AND
            MODIFIED ADVANCE PURCHASE
          -NO CHG TO ORG/DSTN OF FIRST FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON ORIGINAL
            ISSUE DATE
          -REPLACEMENT FARES MUST BE EQUAL/HIGHER FARE
            TYPE
          -MODIFIED ADVANCE PURCHASE-DETERMINE APPLIC.
            ADV PURCHASE BY CALCULATING NUMBER OF DAYS
            BETWEEN ORIGINAL TKT ISSUE DATE AND DATE OF
            DPTR OF FIRST FLT SEGMENT. THE ADV PURCHASE
            OF REPLACEMENT FARES MUST BE EQUAL OR LESS
            THAN THIS NUMBER.
          -ALL RULE DATA MUST BE VERIFIED
        C. ISSUE NEW TKT - CANCEL/START OVER
          -USE CURRENT FARES/VERIFY ALL FARE RULES
          -VALUE OF ORIGINAL TKT LESS CHG FEE MAY BE
            APPLIED TOWARD PURCHASE OF A NEW TKT.
      3. CHGS TO PARTIALLY USED TKTS-OPTIONS
        A. ATTEMPT TO KEEP THE FARES AS TKTD
          -NO CHG ORG/DSTN OF ANY FARE COMPONENT
          -MUST KEEP ALL OF THE ORIGINAL FARE AS TKTD.
          -USE HISTORICAL FARES IN EFFECT ON THE DATE OF
            ORG TKT ISSUE FOR ALL RULE VALIDATION.
        B. REPRICE KEEPING FARES FOR FLOWN FARE
            COMPONENTS AND REPLACE FARES FOR UNFLOWN FARE
            COMPONENTS USING HISTORICAL FARES
          -MAY CHG ORG/DSTN OF ANY FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE AND MODIFIED ADV PURCHASE.
          -ALL RULE DATA MUST BE VERIFIED
          -WHEN COMBINED WITH NONREF FARES - REPLACEMENT
            FARES FOR UNFLOWN FARE COMPONENTS MUST BE OF
            EQUAL OR HIGHER VALUE/BOOKING CLASS AND FARE
            TYPE THAN ORIGINAL TKTD FARE
          -USE BOOKING CLASS HIERARCHY BELOW WHEN
            REPLACING FARES FOR UNFLOWN FARE COMPONENTS
            ECONOMY CLASS - Y B M H Q K L U T
            BUSINESS CLASS - J C D I
            FIRST CLASS - F A
        C. REPLACE FARES FOR FLOWN AND UNFLOWN FARE
            COMPONENTS WITH HISTORICAL FARES
          -MAY CHG ORG/DSTN OF ANY FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE FOR RULE VALIDATION.
          -REPLACEMENT FARES FOR FLOWN AND UNFLOWN
            FARE COMPONENTS MUST BE EQUAL/HIGHER VALUE/
            BOOKING CLASS AND FARE TYPE THAN ORIGINAL
            TKTD FARE
            -USE BOOKING CLASS HIERARCHY BELOW WHEN
            REPLACING FARES FOR FLOWN AND UNFLOWN FARE
            COMPONENTS
            ECONOMY CLASS  - Y B M H Q K L U T
            BUSINESS CLASS - J C D I
            FIRST CLASS    - F A
        D. ISSUE A NEW TICKET
          -USE VALUE OF ORIGINAL TKT LESS CHG FEE TOWARD
            PURCHASE OF NEW TKT
          -VALIDATE ALL RULES
          -ANY RESIDUAL VALUE IN THE ORIGINAL TKT/LESS
            CHG FEE/MAY BE APPLIED TOWARDS PURCHASE OF
            NEW TKT
        E. FARE TYPE HEIRARCHY-FARE TYPE MAY BE UPGD TO
            ANOTHER FARE TYPE ON A LEVEL UP FROM ITS OWN.
            FARE TYPES AT SAME LEVEL MAY NOT BE USED.
            EXAMPLE..AN XAC MAY BE UPGD TO XAB OR ABOVE.
            XPY CANNOT BE USED AS IT IS ON SAME LEVEL.
            .
              FR/FU
              FX/FOX
              BR/BU
              BX/BOX
              BAP
              BXN
              ER/EU
              XEX
              XES
            XAP -- XPX
            XAW -- XPS
            XAN -- XPL
            XAB -- XPB
            XAC -- XPY
            XAT -- XPF
ORIGINATING PHILIPPINES -
  CANCELLATIONS
 
    ANY TIME
      CHARGE USD 100.00 FOR CANCEL.
      CHILD/INFANT DISCOUNTS APPLY.
      WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      1. FARES COMBINED ON A TKT FROM DIFF RULES WITH
          SAME OR DIFF CANCELLATION FEES --APPLY HIGHEST
          FEE OF THE CANCELLED ITIN AND REFUND ANY REFUND
          -ABLE FARES AND NON-REFUNDABLE FARE AMOUNT LESS
          CANCELLATION FEE WILL BE RETURNED AS A NON-REF
          VOUCHER FOR TVL VIA DL ONLY
      2. DEATH WAIVER MUST BE SUBSTANTIATED BY
          A VALID DEATH CERTIFICATE
      3. CANCELLATION FEE DOES NOT APPLY TO INFANTS
          UNDER 2 NOT OCCUPYING A SEAT.
      PER TKT CHARGE FOR LOST TKT APPLICATION IS
      USD 100.00/CAD 146.00
 
  CHANGES
 
    ANY TIME
      CHARGE USD 75.00.
      CHILD/INFANT DISCOUNTS APPLY.
      WAIVED FOR ILLNESS OR DEATH OF PASSENGER OR
        FAMILY MEMBER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      -ALL TKTS MUST BE REISSUED
      -CHANGE FEE DOES NOT APPLY TO INFANTS UNDER 2 NOT
        OCCUPYING A SEAT
      -SEE /CHILD DISCOUNT/ IN FARE RULE TO DETERMINE
        IF CHILD DISCOUNTS APPLY
      -CHGS RESULTING IN A HIGHER FARE MUST BE ADD-
        COLLECTED AT THE TIME OF REISSUE
      -MUST COMPLETE TVL BY 1 YR FROM THE DATE OF
        COMMENCEMENT OF TVL
      -FARES IN DIFF RULES WITH SAME OR DIFF CHG FEE -
        APPLY THE HIGHEST FEE OF ANY CHGD FARE COMPONENT
        ON THE TKT
      -THE CHG FEE OR ITS EQUIV WILL BE CONVERTED AT
        THE BANK RATE AT TIME OF REISSUE
      -FOR CHGS DUE TO ILLNESS OR DEATH OF PSGR/FAMILY
        MEMBER SEE INTL GEN. RULE 65 FOR PROVISIONS
      .
      TICKET UPGRADE PROCEDURES
        VALUE OF TKT LESS CHANGE FEE MAY BE APPLIED TO-
        WARD PURCHASE OF A HIGHER FARE-PAY CHG FEE AND
        ANY DIFF BETWEEN ORIGINAL AND RECALCULATED FARES
        IF UPGD TO ECONOMY-EU/ER OR BUSINESS-BU/BR OR
        FIRST-FU/FR OR IF ER TYPE FARE UPG TO BUSINESS-
        BU/BR OR FIRST-FU/FR TYPE FARE CHG FEE WILL NOT
        BE ASSESSED. ALL RULE PROVISIONS OF NEW FARE
        MUST BE MET.
      .
      TICKET DOWNGRADE PROCEDURES
        PSGRS DOWNGRADING FARES MUST KEEP ORIGINALLY
        BOOKED ITN-NO CHG TO DATE/TIME/ORG/DEST.  ALL
        RULE PROVISIONS OF NEW FARE MUST BE MET.
        CHG FEE WILL BE ASSESSED.
      .
      TICKET REISSUE PROCEDURES
      1. CHGS TO OUTBOUND PORTION OF UNUSED TKTS
        A. ISSUE NEW TKT USING CURRENT FARES AND IROE
            APPLICABLE. VERIFY ALL FARE RULES.
        B. VALUE OF ORIGINAL TKT LESS CHG FEE MAY BE
            APPLIED TOWARDS PURCHASE OF NEW TKT.
      2. CHGS TO CONTINUING/RETURN OF UNUSED TKTS
        A. ATTEMPT TO KEEP THE FARES AS TKTD
          -NOT CHG ORG/DSTN OF ANY FARE COMPONENT
          -MUST KEEP THE ORIGINAL FARES AS TKTD
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE FOR ALL RULE VALIDATION.
        B. REPRICE KEEPING OUTBOUND FARES AND REPLACING
            CONTINUING/RETURN FARES USING HISTORICAL AND
            MODIFIED ADVANCE PURCHASE
          -NO CHG TO ORG/DSTN OF FIRST FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON ORIGINAL
            ISSUE DATE
          -REPLACEMENT FARES MUST BE EQUAL/HIGHER FARE
            TYPE
          -MODIFIED ADVANCE PURCHASE-DETERMINE APPLIC.
            ADV PURCHASE BY CALCULATING NUMBER OF DAYS
            BETWEEN ORIGINAL TKT ISSUE DATE AND DATE OF
            DPTR OF FIRST FLT SEGMENT. THE ADV PURCHASE
            OF REPLACEMENT FARES MUST BE EQUAL OR LESS
            THAN THIS NUMBER.
          -ALL RULE DATA MUST BE VERIFIED
        C. ISSUE NEW TKT - CANCEL/START OVER
          -USE CURRENT FARES/VERIFY ALL FARE RULES
          -VALUE OF ORIGINAL TKT LESS CHG FEE MAY BE
            APPLIED TOWARD PURCHASE OF A NEW TKT.
      3. CHGS TO PARTIALLY USED TKTS-OPTIONS
        A. ATTEMPT TO KEEP THE FARES AS TKTD
          -NO CHG ORG/DSTN OF ANY FARE COMPONENT
          -MUST KEEP ALL OF THE ORIGINAL FARE AS TKTD.
          -USE HISTORICAL FARES IN EFFECT ON THE DATE OF
            ORG TKT ISSUE FOR ALL RULE VALIDATION.
        B. REPRICE KEEPING FARES FOR FLOWN FARE
            COMPONENTS AND REPLACE FARES FOR UNFLOWN FARE
            COMPONENTS USING HISTORICAL FARES
          -MAY CHG ORG/DSTN OF ANY FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE AND MODIFIED ADV PURCHASE.
          -ALL RULE DATA MUST BE VERIFIED
          -WHEN COMBINED WITH NONREF FARES - REPLACEMENT
            FARES FOR UNFLOWN FARE COMPONENTS MUST BE OF
            EQUAL OR HIGHER VALUE/BOOKING CLASS AND FARE
            TYPE THAN ORIGINAL TKTD FARE
          -USE BOOKING CLASS HIERARCHY BELOW WHEN
            REPLACING FARES FOR UNFLOWN FARE COMPONENTS
            ECONOMY CLASS - Y B M H Q K L U T
            BUSINESS CLASS - J C D I
            FIRST CLASS - F A
        C. REPLACE FARES FOR FLOWN AND UNFLOWN FARE
            COMPONENTS WITH HISTORICAL FARES
          -MAY CHG ORG/DSTN OF ANY FARE COMPONENT
          -USE HISTORICAL FARES IN EFFECT ON DATE OF
            ORIGINAL TKT ISSUE FOR RULE VALIDATION.
          -REPLACEMENT FARES FOR FLOWN AND UNFLOWN
            FARE COMPONENTS MUST BE EQUAL/HIGHER VALUE/
            BOOKING CLASS AND FARE TYPE THAN ORIGINAL
            TKTD FARE
            -USE BOOKING CLASS HIERARCHY BELOW WHEN
            REPLACING FARES FOR FLOWN AND UNFLOWN FARE
            COMPONENTS
            ECONOMY CLASS  - Y B M H Q K L U T
            BUSINESS CLASS - J C D I
            FIRST CLASS    - F A
        D. ISSUE A NEW TICKET
          -USE VALUE OF ORIGINAL TKT LESS CHG FEE TOWARD
            PURCHASE OF NEW TKT
          -VALIDATE ALL RULES
          -ANY RESIDUAL VALUE IN THE ORIGINAL TKT/LESS
            CHG FEE/MAY BE APPLIED TOWARDS PURCHASE OF
            NEW TKT
        E. FARE TYPE HEIRARCHY-FARE TYPE MAY BE UPGD TO
            ANOTHER FARE TYPE ON A LEVEL UP FROM ITS OWN.
            FARE TYPES AT SAME LEVEL MAY NOT BE USED.
            EXAMPLE..AN XAC MAY BE UPGD TO XAB OR ABOVE.
            XPY CANNOT BE USED AS IT IS ON SAME LEVEL.
            .
              FR/FU
              FX/FOX
              BR/BU
              BX/BOX
              BAP
              BXN
              ER/EU
              XEX
              XES
            XAP -- XPX
            XAW -- XPS
            XAN -- XPL
            XAB -- XPB
            XAC -- XPY
            XAT -- XPF

[Rule Application & Other Conditions]
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
NORTH/CENTRAL PACIFIC ONE WAY INSTANT PURCHASE FARES
APPLICATION
 AREA
  THESE FARES APPLY
  FROM AREA 3
  TO AREA 1.
 CLASS OF SERVICE
  THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
 TYPES OF TRANSPORTATION
  THIS RULE GOVERNS ONE-WAY FARES.
  FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
  ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/SINGLE OPEN-JAW/
  DOUBLE OPEN-JAW JOURNEYS.
 CAPACITY LIMITATIONS
  THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS
  CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY
  THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE
  AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,
  WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN
  FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST
  JUDGEMENT.

[Flight Application]
ORIGINATING MNL -
  THE FARE COMPONENT MUST INCLUDE TRAVEL VIA
  TRANSPACIFIC SECTORS ON
      ONE OR MORE OF THE FOLLOWING
          ANY DL FLIGHT OPERATED BY DL.
  AND
  IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN AREA 3
      THEN THAT TRAVEL MUST BE ON
      ONE OR MORE OF THE FOLLOWING
          ANY DL FLIGHT OPERATED BY DL.

[Advance Reservations/Ticketing]
CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
WHEN RESERVATIONS ARE MADE AT LEAST 101 DAYS BEFORE
DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 14 DAYS
AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
    SECTORS.
    WHEN RESERVATIONS ARE MADE AT LEAST 18 DAYS BEFORE
    DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 7
    DAYS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
    SECTORS.
    WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS BEFORE
    DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 72
    HOURS AFTER RESERVATIONS ARE MADE.
OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL
    SECTORS.
    TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER
    RESERVATIONS ARE MADE.

[Maximum Stay]
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN
12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

[Stopovers]
UNLIMITED STOPOVERS PERMITTED ON THE PRICING UNIT
  LIMITED TO 1 FREE AND UNLIMITED AT USD 75.00
  EACH.
  NONE IN JAPAN.
CHILD/INFANT DISCOUNTS APPLY.

[Transfers]
ORIGINATING MNL -
  UNLIMITED TRANSFERS PERMITTED IN EACH DIRECTION
    ANY COMBINATION OF THE FOLLOWING -
    UNLIMITED ONLINE ON DL.
  AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
          ANY COMBINATION OF THE FOLLOWING -
          1 INTERLINE INCLUDING DL
            BETWEEN DL AND AS IN AREA 1 IN EACH
            DIRECTION.
  AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
          ANY COMBINATION OF THE FOLLOWING -
          1 INTERLINE INCLUDING DL
            BETWEEN DL AND ZK IN MSP IN EACH
        DIRECTION.
  AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
          ANY COMBINATION OF THE FOLLOWING -
          1 INTERLINE INCLUDING DL
            BETWEEN DL AND WS IN CANADA IN EACH
            DIRECTION.
  AND - 1 TRANSFERS PERMITTED IN EACH DIRECTION
          ANY COMBINATION OF THE FOLLOWING -
          1 INTERLINE INCLUDING DL
            BETWEEN DL AND HA IN HAWAII IN EACH
            DIRECTION
            BETWEEN DL AND YV IN HAWAII IN EACH
            DIRECTION.
        FARE BREAK SURFACE SECTORS NOT PERMITTED AND
        EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE
        COMPONENT.

[Surcharges]
IF INFANT WITHOUT A SEAT PSGR UNDER 2.
  THERE IS NO MISCELLANEOUS/OTHER SURCHARGE PER
  DIRECTION.
THERE IS NO MISCELLANEOUS/OTHER SURCHARGE PER
DIRECTION.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      YR FEE MAY APPLY
AND - SECURITY SURCHARGE OF HKD 33 WILL BE ADDED TO THE
      APPLICABLE FARE FOR DEPARTURE FROM/TO/VIA HKG
      AIRPORT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      SURCHARGE APPLIES FOR EACH DEPARTURE OUT OF HONG
      KONG - INCLUDING THROUGH PASSENGERS WITH STOPOVER
      IN HONG KONG.
      ------------------------------
      APPLICABLE SURCHARGE IS SUBJECT TO REFUND WHEN
      HONG KONG IS NO LONGER A DEPARTING AND/OR STOPOVER
      POINT AS A RESULT OF CANCELLATION/REROUTING.
      SURCHARGE APPLIES TO TICKETS ISSUED WORLDWIDE.

[Sales Restrictions]
TICKETS MAY NOT BE SOLD IN IRAN.
TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      FOR TRAVEL ORIGINATING IN THE PHILIPPINES.
      TICKETS ISSUED FOR TRAVEL ORIGINATING IN PH MUST
      BE ISSUE IN PH.
      .
      EXTENSION OF TICKET VALIDITY PERMITTED UNDER
      GUIDELINES SET FORTH BY CARRIER. CONTACT
      CARRIER FOR DETAILS.
      ------------------------------------------------
      AIRLINE TICKETS ISSUED OUTSIDE THE PHILIPPINES
      /AS INDICATED BY THE VALIDATION STAMP/ FOR
      INTERNATIONAL TRANSPORTATION OF CERTAIN
      PASSENGERS ORIGINATING IN THE PHILIPPINES
      SHALL NOT BE VALID FOR SUCH TRANSPORTATION.
      THIS PROVISION SHALL APPLY ONLY TO THE
      FOLLOWING PASSENGERS--
      A.RESIDENTS OF THE PHILIPPINES.
      B.PASSENGERS WHO ARE SUBJECT TO PAYMENT OF THE
        TRAVEL TAX IMPOSED UNDER PD1183 AS
        AMENDED.
      C.PASSENGERS WHO ARE HOLDING TICKETS FOR ONWARD
        CARRIAGE FROM THE PHILIPPINES BUT WHO DO NOT
        HAVE A IMMIGRATION ENTRY ON THEIR PASSPORTS
        SUBSEQUENT TO THE DATE OF ISSUANCE OF THE
        AIRLINE TICKET ABROAD.
      --------------------------------------------------
      FOR TRAVEL ORIGINATING IN ANY OTHER COUNTRY
      EXTENSION OF TICKET VALIDITY PERMITTED UNDER
      GUIDELINES SET FORTH BY CARRIER. CONTACT CARRIER
      FOR DETAILS.

[Combinations]
 DOUBLE OPEN JAWS NOT PERMITTED.
 END-ON-END PERMITTED. VALIDATE ALL FARE COMPONENTS.
 SIDE TRIPS PERMITTED WITH NO RESTRICTIONS. TRAVEL
 MUST BE VIA POINT OF COMBINATION.
OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS
  FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS
  -TO FORM SINGLE OPEN JAWS
  -TO FORM ROUND TRIPS
  -TO FORM CIRCLE TRIPS EXCEPT FOR AROUND-THE-WORLD
  FARES.
  PROVIDED -
    COMBINATIONS ARE WITH ANY FARE FOR ANY CARRIER IN
    ANY RULE IN ANY TARIFF.

[Ticket Endorsement]
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
- REF/CHANGE PENALTIES APPLY - IN THE ENDORSEMENT BOX.

[Children Discounts]
FARE RULE
CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF
  THE FARE.
      TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
  MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
    COMPARTMENT BY ADULT PSGR 12 OR OLDER.
OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - NO DISCOUNT.
OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
      PERCENT OF THE FARE.
          TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
      MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
        COMPARTMENT BY ADULT PSGR 12 OR OLDER.
OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10
      PERCENT OF THE FARE.
          TICKET DESIGNATOR - IN AND DISCOUNT PERCENT.
      MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
        COMPARTMENT BY ADULT PSGR 12 OR OLDER.
 
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
IF THE FARE COMPONENT INCLUDES TRAVEL VIA TRANSPACIFIC
SECTORS.
  CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT
    OF THE FARE.
        TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
    MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
      COMPARTMENT BY ADULT PSGR 18 OR OLDER.
  OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
        PERCENT OF THE FARE.
            TICKET DESIGNATOR - CH AND DISCOUNT
            PERCENT.
        MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
          COMPARTMENT BY ADULT PSGR 18 OR OLDER.
  OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
        CHARGE 10 PERCENT OF THE FARE.
            TICKET DESIGNATOR - IN AND DISCOUNT
            PERCENT.
        MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
          COMPARTMENT BY ADULT PSGR 18 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      WHEN SECTORS WITHIN/BETWEEN THE U.S.A./CANADA/
      CARIBBEAN/MEXICO ARE INCLUDED IN AN INTERNATIONAL
      JOURNEY TRAVEL OVER SUCH SECTORS WILL BE PERMITTED
      FREE OF CHARGE.
      NOTE- THE AGE LIMITS REFERRED TO IN THIS RULE
      SHALL BE THOSE IN EFFECT ON THE DATE OF
      COMMENCEMENT OF TRAVEL.  EXCEPTION- INFANTS WHO
      REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL WILL
      BE REQUIRED TO OCCUPY A SEAT ON THE OUTBOUND AND
      INBOUND FLIGHTS.  THE CHILDS FARE MUST BE APPLIED
      FOR THE WHOLE JOURNEY.
  OR - UNN/UNACCOMPANIED CHILD PSGR 5-14 - CHARGE 100
        PERCENT OF THE FARE.
            TICKET DESIGNATOR - CH AND DISCOUNT
            PERCENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      UNACCOMPANIED CHILDREN UNDER 5 YEARS OF AGE WILL
      NOT BE ACCEPTED FOR CARRIAGE UNDER ANY CONDITIONS.
      UNACCOMPANIED CHILDREN AGES 5 THROUGH 7 MAY TRAVEL
      ON NON-STOP FLIGHTS ONLY AND MAY NOT CONNECT TO
      OTHER AIRLINES.
      CHILDREN AGES 8 THROUGH 14 MAY TRAVEL
      UNACCOMPANIED ON DELTAS NON-STOP OR CONNECTING
      FLIGHTS - BUT MAY NOT CONNECT TO OTHER AIRLINES
      WITH THE EXCEPTION OF DELTA CONNECTION/
      NORTHWEST AIRLINES/KLM AND AIR FRANCE.
IF THE FARE COMPONENT INCLUDES TRAVEL VIA
TRANSATLANTIC SECTORS.
  CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT
    OF THE FARE.
        TICKET DESIGNATOR - CH AND DISCOUNT PERCENT.
    MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
      COMPARTMENT BY ADULT PSGR 12 OR OLDER.
  OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75
        PERCENT OF THE FARE.
            TICKET DESIGNATOR - CH AND DISCOUNT
            PERCENT.
        MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
          COMPARTMENT BY ADULT PSGR 12 OR OLDER.
  OR - 1ST INF/INFANT WITHOUT A SEAT PSGR UNDER 2 -
        CHARGE 10 PERCENT OF THE FARE.
            TICKET DESIGNATOR - IN AND DISCOUNT
            PERCENT.
        MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME
          COMPARTMENT BY ADULT PSGR 12 OR OLDER.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      THE AGE LIMITS REFERRED TO IN THIS RULE
      SHALL BE THOSE IN EFFECT ON THE DATE OF
      COMMENCEMENT OF TRAVEL.  EXCEPTION- INFANTS WHO
      REACH THEIR 2ND BIRTHDAY DURING THEIR TRAVEL WILL
      BE REQUIRED TO OCCUPY A SEAT ON THE OUBOUND AND
      INBOUND FLIGHTS.  THE CHILDS FARE MUST BE APPLIED
      FOR THE WHOLE JOURNEY.
  OR - UNN/UNACCOMPANIED CHILD PSGR 5-14 - CHARGE 100
        PERCENT OF THE FARE.
            TICKET DESIGNATOR - CH AND DISCOUNT
            PERCENT.
      NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
      UNACCOMPANIED CHILDREN UNDER 5 YEARS OF AGE WILL
      NOT BE ACCEPTED FOR CARRIAGE UNDER ANY CONDITIONS.
      UNACCOMPANIED CHILDREN AGES 5 THROUGH 7 MAY TRAVEL
      ON NON-STOP FLIGHTS ONLY AND MAY NOT CONNECT TO
      OTHER AIRLINES.
      CHILDREN AGES 8 THROUGH 14 MAY TRAVEL
      UNACCOMPANIED ON DELTAS NON-STOP OR CONNECTING
      FLIGHTS - BUT MAY NOT CONNECT TO OTHER AIRLINES
      WITH THE EXCEPTION OF DELTA CONNECTION/
      NORTHWEST AIRLINES/KLM AND AIR FRANCE.

[Voluntary Refunds]
CHECK CATEGORY 16 OR CONTACT CARRIER FOR DETAILS.

[Eligibility]
NO ELIGIBILITY REQUIREMENTS APPLY.

[Day/Time]
NO DAY/TIME TRAVEL RESTRICTIONS APPLY.

[Seasonality]
NO SEASONAL TRAVEL RESTRICTIONS APPLY.

[Minimum Stay]
NO MINIMUM STAY REQUIREMENTS APPLY.

[Blackout Dates]
NO BLACKOUT DATES APPLY.

[Accompanied Travel]
ACCOMPANIED TRAVEL NOT REQUIRED.

[Travel Restrictions]
NO TRAVEL DATE RESTRICTIONS APPLY.

[HIP/Mileage Exceptions]
NO HIP OR MILEAGE EXCEPTIONS APPLY.

[Tour Conductor Discounts]
NO DISCOUNTS FOR TOUR CONDUCTORS.

[Agent Discounts]
NO DISCOUNTS FOR SALE AGENTS.

[All Other Discounts]
NO DISCOUNTS FOR OTHERS.

[Miscellaneous Provisions]
NO PROVISIONS APPLY.

[Fare By Rule]
NOT APPLICABLE.

[Groups]
NO GROUP PROVISIONS APPLY.

[Tours]
NO TOUR PROVISIONS APPLY.

[Visit Another Country]
NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

[Deposits]
NO DEPOSIT PROVISIONS APPLY.

[Voluntary Changes]
ENTER RD*31 OR RD*LINE NUM**31 FOR VOLUNTARY CHGS.

[Negotiated Fares]
NOT APPLICABLE.

[International Construction]
NOT A CONSTRUCTED FARE

SamuelS Oct 2, 2012 12:27 am
Why not ask if they can put itinerary on hold and email you the itinerary and detailed fare rules?

FlytheTail Oct 2, 2012 6:16 am
I have found the DL agents just assume all non-Y fares are nonrefundable. I had to insist that the agent look closer at the fare rules once and after being on hold for 10 minutes, she realized her mistake. In other words, the DL agents are wrong if it is listed as refundable on the website (of course, minus the cancellation fee).

RobertS975 Oct 2, 2012 9:32 am
Originally Posted by FlytheTail (Post 19421928)
I have found the DL agents just assume all non-Y fares are nonrefundable. I had to insist that the agent look closer at the fare rules once and after being on hold for 10 minutes, she realized her mistake. In other words, the DL agents are wrong if it is listed as refundable on the website (of course, minus the cancellation fee).

OK, the website does say that "a fee may be applied" right after it says cancelable/refundable.

MSPeconomist Oct 2, 2012 10:39 am
Even if the OP used one way fares, if they're on the same itinerary, the total change fee for one passenger should be only $250 (one fee for changing the ticket), not $500.

FlyAO2 Oct 2, 2012 4:18 pm
Originally Posted by RobertS975 (Post 19423022)
OK, the website does say that "a fee may be applied" right after it says cancelable/refundable.
Exactly...the website's language is a bit confusing. It will say REFUNDABLE, but then say a fee may be applied.

So yes, it is refundable - but with a fee. I got caught on that once

RobertS975 Oct 2, 2012 6:51 pm
Originally Posted by MSPeconomist (Post 19423442)
Even if the OP used one way fares, if they're on the same itinerary, the total change fee for one passenger should be only $250 (one fee for changing the ticket), not $500.

The Y fare was $500 more than the OW M fare. The Y fare is completely refundable, the M fare is refundable minus $250.


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