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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Too helpful an FA (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1158667-too-helpful-fa.html)

CarmenOM Dec 11, 2010 9:26 pm

In all this discussion did no one notice that in post #3 the OP said that he finds it best to have a bulkhead seat when using his CPAP (a breathing assistance device)? That seems like a highly valid reason to request a bulkhead seat.

Yaatri Dec 11, 2010 10:20 pm


Originally Posted by CDKing (Post 15427865)
Delta screwed up by giving the OP the seat. Thats not the OP's problem. If the parent didn't want to hold the baby they should have paid for an extra seat

What makes you think Delta screwed up?


Originally Posted by GYEWorldTraveler (Post 15428339)
Haha....And I'm sorry I just assumed you were a DM or PM that did not meet the bulkhead seating requirements and just wanted the seat since it gives you much more legroom. I definitely don't agree with the FA asking multiple times and the dad seems like a hothead and real pri@$ but I just figured that you wanted the seat due to status and for that I apologize. It certainly is not your fault that the GA gave you the seat.

I am that too.


Originally Posted by hfly (Post 15428675)
1. The OP should not have been assigned the seat in the first place, and the family with the IIA should have ben assigned it plain and simple.

Oh wow. Assume much? would you say that?


Originally Posted by hfly (Post 15428675)
. I see that some of the 'well informed" here are not aware that it is possible that the family in question could have paid as much for their infant ticket as the OP did ('well informed" people: Int'l people pay 10% for the infant and that 10% can be off a full Y class which can be as much or more than a T class.

It's also possible that he paid nothing. If you haven't got the facts, please stop making conjectures.


Originally Posted by hfly (Post 15428675)
. On many airlines around the World there would NOT have been a conversation, the OP would have been handed a new boarding pass and told he had to move, plain and simple as many airlines around the World do in fact believe that families with infants DO in fact have ultimate priority to these seats.

Mr hfly whay is it so difficult for you to believe that I would not ask for the seat if I did not qualify.


Originally Posted by daregale (Post 15428699)
That's been my experience on KLM. I've been automatically moved to a bulkhead I didn't want when traveling with a lap infant.

KLM has always done that.


Originally Posted by hfly (Post 15430411)
I had not caught earlier that he had the valid reason to be there, then again he did not volunteer that fact until post 28, did he?

But why would you assume I didn't?


Originally Posted by CarmenOM (Post 15430749)
In all this discussion did no one notice that in post #3 the OP said that he finds it best to have a bulkhead seat when using his CPAP (a breathing assistance device)? That seems like a highly valid reason to request a bulkhead seat.

We have a a very astute person here. I am sure it was elementary for you Watson! :)

CarmenOM Dec 11, 2010 10:32 pm


Originally Posted by hfly (Post 15430411)
I had not caught earlier that he had the valid reason to be there, then again he did not volunteer that fact until post 28, did he?

He volunteered that fact in post 3.

Doc Savage Dec 11, 2010 10:37 pm


Originally Posted by Yaatri (Post 15427944)
Bulkhead seats are not just for infants. There are other uses too. For example with using medical equipment, handicapped people, people with prosthetics. Whose needs are greater?
As far as I know there is no Families with infants Act. :D

THE FA should have known that and she has no business embarrassing herself and a passenger. It's OK to ask once. but beyond that, it's being pushy and annoying.

You didn't have an obligation to move when requested, but from the tone of your posts it sounds like you perhaps did not handle it very politely. I wonder if a reply of "I'm sorry, I need to sit here so I can use my CPAP machine, and arranged to sit here for that reason" would have resulted in a less confrontational outcome.

That being said, the FA had absolutely no business lecturing you. She is not your mother. You should report her to the airline for her rudeness.


Originally Posted by CJKatl (Post 15427454)

A four hour flight, I'm in an Exit Aisle, and the man sitting behind me whispers in my ear that it would be great if I did not recline, as his prosthetic leg could not bend in a comfortable position if I reclines. Problem solved. We switched seats. That's common courtesy.

Gotta say it, a guy with a prosthetic leg in an exit row seems a little strange.... How's he gonna help with evacuation if the leg flies off with the force of impact?

jimrpa Dec 11, 2010 10:51 pm

First, as I recall, Delta's international aircraft have accommodations for bassinets at bulkhead seats of all cabins. Also, if I recall correctly, Delta does not absolutely guarantee seat assignments and particularly notes that bulkhead seats are typically reserved for UMs, people with disabilities and families traveling with infants (bassinets).

If my recollection is correct, then:
  • The issue should have been handled prior to boarding. The family should have identified themselves as needing a bassinet to the GA, and the GA should have handled the seat reassignment. Obviously, that didn't happen, so
  • Once on-board, the FA should not have asked, the FA should have very discreetly, and politely explained that the seats were going to be reassigned (see my earlier comment on seat assignments not being guaranteed).
  • If the OP is a frequent traveler, s/he should realize that bulkheads are typically given priority for families, people who are disabled, etc. There's no real excuse for him/her to have denied the request for reseating. Business Class seating on Delta is not that horrendously uncomfortable, even if the person in front of you reclines their seat.
Overall, the FA could have handled it a bet better, but I'm not on the OPs side on this one. Regardless of whether someone else is being rude or not, I think the OPs behavior was inappropriate.

jimrpa Dec 11, 2010 10:55 pm


Originally Posted by CarmenOM (Post 15430749)
In all this discussion did no one notice that in post #3 the OP said that he finds it best to have a bulkhead seat when using his CPAP (a breathing assistance device)? That seems like a highly valid reason to request a bulkhead seat.

Ooops, no, I did not. Certainly then, he's a person with a disability and should have simply pointed out that disability to both the FA and the father.

secretsea18 Dec 11, 2010 10:59 pm


Originally Posted by ND76 (Post 15430538)

At the DO in October, Jeff Robertson made the statement that "he hated it" when non-elites were sitting in the best seats in Y but Sky Priority people were not sitting in those seats. Therefore, Yaatri's being in a bulkhead seat in Y was consistent with company objectives, if not company policy (I'm guessing he is DM or PM; his profile doesn't say).

The "best seats" meaning the bulkhead seats.... I pointed out to the GA I worked with at the DO that those were some of the best seats on the planes we worked. I suggested we assign Medallions to those seats rather than non-elites or -gasp- NRSA passengers!

I think it is ridiculous that the bulkhead is not available for the elite members pre-assignment. The excuse of "disabled seating" needs is just that... on many of the NW planes, the "H" seats (as they were marked on the seatmap), usually were the aisle and adjacent seats in the second and third rows in Y, not the bulkhead. Those seats had special armrests that raised to permit an easier wheelchair transfer. I guess that this went away, along with the "harmonization" of services. :rolleyes:

I don't think that just because you have chosen to have infant in arms (instead of buying that baby a seat), that you should get the best seats in the cabin. For that matter, I don't understand why they even have bassinets, as they seem to be extremely unsafe in situations of unexpected turbulence, where the baby will just become an airborn object.

davetravels Dec 11, 2010 11:05 pm


Originally Posted by jimrpa (Post 15431026)
. . . . so[*]Once on-board, the FA should not have asked, the FA should have very discreetly, and politely explained that the seats were going to be reassigned (see my earlier comment on seat assignments not being guaranteed).[*]If the OP is a frequent traveler, s/he should realize that bulkheads are typically given priority for families, people who are disabled, etc. There's no real excuse for him/her to have denied the request for reseating.
Overall, the FA could have handled it a bet better, but I'm not on the OPs side on this one. Regardless of whether someone else is being rude or not, I think the OPs behavior was inappropriate.

Did you miss all of the posts above that the OP was medically eligible to be in this seat with his breathing machine?

- - - - > Whoops! I'm a little late! I'm a little behind reading pages and pages of posts!!

Just a side note that, once, when flying KL or AF, I can't remember which, I was assigned a bulkhead, but sternly warned that I would be reseated if they needed to accomodate a bassinette!

Crazyhotelguy Dec 11, 2010 11:24 pm


Originally Posted by CJKatl (Post 15427454)
Common courtesy has its limits. An hour long flight, I'm sitting in F, a man who was brought to the plane by wheelchair is having trouble making it to the back, I'll offer my seat. (Have done this.) That's common courtesy.

A four hour flight, I'm in an Exit Aisle, and the man sitting behind me whispers in my ear that it would be great if I did not recline, as his prosthetic leg could not bend in a comfortable position if I reclines. Problem solved. We switched seats. That's common courtesy.

Pregnant woman with carry-on bag. Lifting it into the OH is common courtesy. So is letting the person sitting farther behind you on the plane get in front of you in the boarding line, so the person doesn't have to wait behind you while you sling up your suitcase and store your computer bag. (Have done all these things.)

A sixteen hour flight where people who have chosen to fly with a baby asking for everyone to change plans to accommodate their choice exceeds many people's definition of common courtesy. In any event, the common courtesy that was most violated here was the FA's common courtesy of being polite when making a request and gracious, even when not getting the answer she wants.

+1. I am all for common courtesy, but there are times when I have to say no.

Also, lack of planning on their part does not constitute an emergency on mine.

Trust me, if I were traveling with an infant, which I would never do on a 16 hour flight, I would have worked these details out.

:td: to the FA and especially the father. That is just rude on their part. Where is the common courtesy for the OP?

AndySAV Dec 11, 2010 11:40 pm

Were there any seats in business? I once got moved on United from bulkhead to business for a family. FO was out out order, delta should have upgraded you if they wanted the seat.

erik123 Dec 12, 2010 7:50 am

A simple resolution is for delta is to assign bulkheads to those in need (medical or infants) upon ticketing - as many airlines do. This will ensure expectations will be met (and pax will now if bassinet seats are not available and can plan accordingly).

srilm Dec 12, 2010 8:01 am

If a person has a seat assignment, for whatever reason, to expect him to give up that seat is just wrong. I pick a seat that I like, if I'm asked to move then I expect the same or better seat or some compensation. Otherwise -- not moving. We each choose to travel knowing our needs and limitations. If you fail to take care of matters beforehand, how does that become my fault and my responsibility to fix it, at my own expense (worse seat)?

SR

hfly Dec 12, 2010 8:52 am

Yaatri, if it was a 16 hour flight the parent did in fact pay 10% to have his infant onboard, there is no question about that.

Yes, I had missed the CPAP, maybe because it was written as, "uysing my CPAP" I had no idea what you were talking about...........using crap. Busying RAP? Not very clear.

GrizShel Dec 12, 2010 9:33 am

If the FA really wanted to do the couple a favor that bad she would have been willing to get you moved to BE cabin.

exwannabe Dec 12, 2010 10:42 am


Originally Posted by jimrpa (Post 15431026)
First, as I recall, Delta's international aircraft have accommodations for bassinets at bulkhead seats of all cabins. Also, if I recall correctly, Delta does not absolutely guarantee seat assignments and particularly notes that bulkhead seats are typically reserved for UMs, people with disabilities and families traveling with infants (bassinets).

If my recollection is correct, then:
  • The issue should have been handled prior to boarding. The family should have identified themselves as needing a bassinet to the GA, and the GA should have handled the seat reassignment. Obviously, that didn't happen, so
  • Once on-board, the FA should not have asked, the FA should have very discreetly, and politely explained that the seats were going to be reassigned (see my earlier comment on seat assignments not being guaranteed).
  • If the OP is a frequent traveler, s/he should realize that bulkheads are typically given priority for families, people who are disabled, etc. There's no real excuse for him/her to have denied the request for reseating. Business Class seating on Delta is not that horrendously uncomfortable, even if the person in front of you reclines their seat.
Overall, the FA could have handled it a bet better, but I'm not on the OPs side on this one. Regardless of whether someone else is being rude or not, I think the OPs behavior was inappropriate.

How many times does it have to pointed out that the OP was disabled and deserves the seat even MORE than the infant.

It's just not that complicated.


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