Got any stories about pax outrage over DL's inaccurate A330 seatmap?
Nov 14, 2010, 2:35 pm
#1
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Got any stories about pax outrage over DL's inaccurate A330 seatmap?
Has anyone ever reserved seat 11C or 11G on a long A330 Delta flight and sat next to some infuriated passenger in 11D or 11F who thought they'd be getting the choice seat due to Delta's misleading OLCI seat map?
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
Last week I took an A330 to and from AMS and sat in 11C because I grabbed it months ago when I first booked the reservation. On both A330 flights, my seatmate in 11D was furious to learn that the empty space was in front of me, not him/her. The outbound flight had an empty seat available elsewhere, which the passenger negotiated for and won before the plane pushed back. The return leg was completely full, and the pax in 11D was literally sobbing as she tried to persuade the FAs to relocate her, claiming that multiple reps and GAs assured her that the empty space was in front of 11D. She was stuck in 11D, and tried her best not to be angry at me for occupying the choice seat she thought she would be getting.
Is this sort of drama a common occurrence on Delta's longer A330 flights? I also had some doubt when I saw the A330 discrepancy between Delta's reservation site and SeatGuru, but I ended up guessing correctly when I chose to believe SeatGuru.
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
Last week I took an A330 to and from AMS and sat in 11C because I grabbed it months ago when I first booked the reservation. On both A330 flights, my seatmate in 11D was furious to learn that the empty space was in front of me, not him/her. The outbound flight had an empty seat available elsewhere, which the passenger negotiated for and won before the plane pushed back. The return leg was completely full, and the pax in 11D was literally sobbing as she tried to persuade the FAs to relocate her, claiming that multiple reps and GAs assured her that the empty space was in front of 11D. She was stuck in 11D, and tried her best not to be angry at me for occupying the choice seat she thought she would be getting.
Is this sort of drama a common occurrence on Delta's longer A330 flights? I also had some doubt when I saw the A330 discrepancy between Delta's reservation site and SeatGuru, but I ended up guessing correctly when I chose to believe SeatGuru.
Nov 14, 2010, 2:49 pm
#2
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...and the pax in 11D was literally sobbing as she tried to persuade the FAs to relocate her, claiming that multiple reps and GAs assured her that the empty space was in front of 11D. She was stuck in 11D, and tried her best not to be angry at me for occupying the choice seat she thought she would be getting.
Is this sort of drama a common occurrence on Delta's longer A330 flights?
Is this sort of drama a common occurrence on Delta's longer A330 flights?
Nov 14, 2010, 3:02 pm
#3
Join Date: Apr 2010
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Has anyone ever reserved seat 11C or 11G on a long A330 Delta flight and sat next to some infuriated passenger in 11D or 11F who thought they'd be getting the choice seat due to Delta's misleading OLCI seat map?
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
Last week I took an A330 to and from AMS and sat in 11C because I grabbed it months ago when I first booked the reservation. On both A330 flights, my seatmate in 11D was furious to learn that the empty space was in front of me, not him/her. The outbound flight had an empty seat available elsewhere, which the passenger negotiated for and won before the plane pushed back. The return leg was completely full, and the pax in 11D was literally sobbing as she tried to persuade the FAs to relocate her, claiming that multiple reps and GAs assured her that the empty space was in front of 11D. She was stuck in 11D, and tried her best not to be angry at me for occupying the choice seat she thought she would be getting.
Is this sort of drama a common occurrence on Delta's longer A330 flights? I also had some doubt when I saw the A330 discrepancy between Delta's reservation site and SeatGuru, but I ended up guessing correctly when I chose to believe SeatGuru.
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
Last week I took an A330 to and from AMS and sat in 11C because I grabbed it months ago when I first booked the reservation. On both A330 flights, my seatmate in 11D was furious to learn that the empty space was in front of me, not him/her. The outbound flight had an empty seat available elsewhere, which the passenger negotiated for and won before the plane pushed back. The return leg was completely full, and the pax in 11D was literally sobbing as she tried to persuade the FAs to relocate her, claiming that multiple reps and GAs assured her that the empty space was in front of 11D. She was stuck in 11D, and tried her best not to be angry at me for occupying the choice seat she thought she would be getting.
Is this sort of drama a common occurrence on Delta's longer A330 flights? I also had some doubt when I saw the A330 discrepancy between Delta's reservation site and SeatGuru, but I ended up guessing correctly when I chose to believe SeatGuru.
Nov 14, 2010, 3:07 pm
#4
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Has anyone ever reserved seat 11C or 11G on a long A330 Delta flight and sat next to some infuriated passenger in 11D or 11F who thought they'd be getting the choice seat due to Delta's misleading OLCI seat map?
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
Although Delta's plane reference pages and SeatGuru's maps for the A330 are correct, Delta's seat selector for reservation edits and OLCI keeps placing 10C and 10G directly in front of 11C and 11G, thereby making seats 11D and 11F look much more attractive than they actually are. The large IFE boxes underneath seats 10C and 10G only exacerbate the problem for 11D and 11F, misrepresenting those seats as having the most legroom when they actually have the least.
On my sample flight, 11D is occupied & C is open, and it's not all that full yet. Seems your premise is correct, folks may be confused by the layout.
Nov 14, 2010, 3:11 pm
#5
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Nov 14, 2010, 5:02 pm
#6
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Since the exit rows at 10 were taken, I chose to take the other exit seats by door 3. Surprise! It wasn't the exit row; it was the seat behind the exit seat. The seat map on delta.com IS wrong. The NW seat map was correct. I brought it Delta's attention, but I guess they haven't corrected it. It has been over a year now. And it still hasn't been fixed? 
Nov 14, 2010, 5:12 pm
#7
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Since the exit rows at 10 were taken, I chose to take the other exit seats by door 3. Surprise! It wasn't the exit row; it was the seat behind the exit seat. The seat map on delta.com IS wrong. The NW seat map was correct. I brought it Delta's attention, but I guess they haven't corrected it. It has been over a year now. And it still hasn't been fixed?