Problems with DL and EC261
Sep 28, 2010 | 9:49 am
#1
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Problems with DL and EC261
One of my friends was booked on DL002 over the summer LHR-JFK and on her way to LHR she got a phone call that the flight had been canceled due to mx issues. She was rebooked almost 2 hours earlier on KU(not even close to DL standards) and because she was rebooked over an hour earlier I thought she was compensation minus 50% since they got her to JFK within 4 hours of her original arrival. DL just responded today to this claim and has refused it without a reason. I feel I'm in the right here trying to think if my next move should be to escalate it within DL or file an EU compliant?
Cheers
Howie
Cheers
Howie
Sep 28, 2010 | 9:55 am
#2
Join Date: Jan 2007
Posts: 5,679
File an EU complaint or use a claim service that will pursue DL in the UK (the better ones will only take a fee if the claim is won). DL has a doggy history of paying EU 271. Heck, they don't have that great of a record paying IDB here in the US.
Sep 28, 2010 | 10:06 am
#3
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Cheers
Howie
Sep 28, 2010 | 11:05 am
#4
Join Date: Mar 2002
Posts: 290
One of my friends was booked on DL002 over the summer LHR-JFK and on her way to LHR she got a phone call that the flight had been canceled due to mx issues. She was rebooked almost 2 hours earlier on KU(not even close to DL standards) and because she was rebooked over an hour earlier I thought she was compensation minus 50% since they got her to JFK within 4 hours of her original arrival. DL just responded today to this claim and has refused it without a reason. I feel I'm in the right here trying to think if my next move should be to escalate it within DL or file an EU compliant?
Cheers
Howie
Cheers
Howie
this and not your friend ? I think the passenger has to request compensation etc not a friend who did not travel.
Sep 28, 2010 | 11:09 am
#5
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Cheers
Howie
Sep 28, 2010 | 11:18 am
#6
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I'm confused, she got home earlier and wants compensation? Would she have preferred to not be booked and sit at the airport until the plane was fixed or the next flight later was avaialble?
Sep 28, 2010 | 11:39 am
#8
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Cheers
Howie
Last edited by stockmanjr; Sep 28, 2010 at 11:45 am
Sep 28, 2010 | 11:58 am
#9
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Cheers
Howie
Sep 28, 2010 | 12:06 pm
#10
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Let us know how it goes with getting the claim paid. I assume you're going to go through the euclaim service? Seems that they don't charge a fee.
Sep 28, 2010 | 12:35 pm
#11
Join Date: Jan 2007
Posts: 5,679
Buried in the FAQ it appears they take a small cut of the EU 261 award. However, I think the real money for them is in awarded lawyers fees. At any rate they don't appear to charge any money if they don't win. Always read the fine print before signing anything.