Best In Class Postcard Protest
 

I was reading one of the now even more numerous, "DL/Skymiles Sucks" threads today, and read the comment about phone CSRs asking to mail in a note noting our displeasure on all the negative changes.

As I sit in my nice room in Hong Kong now, and watch all the sailboats in the harbor, an idea struck. Ding. Lightbulb time.

Why not send in a postcard at every city you travel to, to Richard Anderson, and tell how much money DL has lost because of it's inferior frequent flier plan, and beancounter tactics.

Boxes of these postcards would only hammer in that the former top tier, and even everyday former NW and DL fliers are not happy with how things are going.

A little press coverage, wouldn't hurt, if this gains any momentum.

The handful of us that saw how things were headed towards 18 and 12 months ago, have now grown to a groundswell. Daily threads of new and old posters who find how hard their miles are use. Extra fees, and Diamond Medallions not getting upgraded, but riding in middle seats. Best in Class?

Add in the constant goof ups by DL. Waive close in fees. Don't waive them. Waive close in fees. Don't waive them. Have you ever seen anything sillier than that?

Some DL and NW folk are quite tired of all the complaints. I understand that, I really do. The folk that say, "Just go elsewhere" are missing the point, though. Unless we give them what DL has asked for, and REALLY tell them how we feel, then we're just blathering away on a IBB.

I do believe that the combined DL/NW can be great, and a favorite frequent flier program once again.

Maybe this will fizzle out, but I'll be sending my first post card tomorrow. I'm not sure if this is the right mailing address. I'm sure others will help find the right one, if it isn't.

Richard Anderson
Delta Air Lines, Inc.
P.O. Box 20706
Atlanta, Georgia 30320-6001

reserved for future use.

Man this is just a company trying to make a profit, that's their job, is to be successful. They are doing what they can to try to make that happen. I don't think that they do anything dishonest or immoral, they just don't give out free stuff as much as people like!

If they get you from Point A to Point B, and that's what you paid for, then what can you really complain about?

If you want a First Class seat, pay for one! If you pay for one thing, and they give you something better when they can for free, then that's awesome, really nice of them to give you something for nothing! But you can't expect it...

They give us free stuff for being loyal to them as often as possible without jeopardizing their profits and attempts to be a successful company. I say thanks for sometimes giving me something for nothing just to say thanks for being a good customer!!!

I eat at subway alot and sometimes they will give me coupons for a free sub as a way to say thanks for being a good customer, but I don't expect them to always give me free sandwiches!!!

Send postcards saying thanks for getting me to my destination safely, not, why can't you give me more for less?

which Subway gives out free coupons?

My sandwich shop says they are going to have a :-: best in class :-: system to cash in on my sub card, but it's been broken for years and no one can fix it.

My sandwich shop says that I will get a free sub coupon if they have them available. That's a lot different than someone giving you a coupon *at their discretion*. My "free" subs aren't "free" anyway, I still paid for a lot of subs before I got one free.



now i'm hungry. :(

If you're happy with Delta, then I welcome you to send a postcard telling them this.

If Subway gave you stamps for every purchase, and said if you could save 5 cards up, you'd get a free 6 foot sub. If you followed their rules, and were having a party, and went to redeem your cards, only to be told that you need 15 cards filled up, and only if you booked the 6 foot sub more than 21 days in advance would you get it.

Oh yeah, if you need it sooner, you'll pay a $50, $100 or $150 "Close-in ordering" charge. Would you be happy? Oh, and you can't pick it up at noon, but only at 6am, at a store that is 30 miles away.

I'm not even saying that DL has to give something for free. I'm saying that they are still advertising "free" ticket for 25,000 miles, and often don't deliver it. Their award availability for low awards is dismal for international biz class seats, and online booking engine seems to have been designed purposefully not work right.

There are many other problems, and everyone will decide what they'd like to emphasize. Again, if you're totally happy, let them know that. It's not only the new NW folk that are discouraged with many of the things DL is doing. Many long time DL million milers have posted this year about how they're leaving. Some might come back if DL gets their act together.

Not to change this thread into a subway only conversation, but they stopped with the stamps/card! But they do have some coupons under the register they give out sometimes :)

There must be a "sandwich shop" forum somewhere where we can go wax poetic about the good old days.

Maybe we could combine these ideas and send postcards while eating a sub sandwich.

or send the sandwich with the postcards.

I saved up my Subway stamps and when I went to redeem them was told they are no longer doing that program.... So at least DL hasn't done that.....

Or walk around in front of DL HQ wearing a sandwich board of protest?

When I read the thread title, I thought DL was giving out postcards, and someone would bring up how much better the NW postcards were?

(BTW I just escaped BKK also and am now at a beer bar in Pattaya)

+ 1 for postcards
 

+ 1 for this post, the postcards are on the way...

I'm In! First card goes to Richard tomorrow.

Make sure that you tell them who you actually flew on...