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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   E mailed DL....received auto reply from NW??? (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1020046-e-mailed-dl-received-auto-reply-nw.html)

avidflyer Nov 25, 2009 5:46 am
Originally Posted by socrates (Post 12877653)
What I think you're forgetting is DLMatic is a very very old system which requires many many things to be processed manually - the agents are use to having the system (PARS) do many of these functions, imagine for a second if you were to loose your current computer and have to start using a DOS based system...you'd have issues too
+1. The comments you see about how empowered NW agents have always been is more a statement on the technology platform than anything else. There are great CS people at both DL and NW but NW gets the edge due to the systems they have access to.

SJC ORD LDR Nov 25, 2009 6:56 pm
Originally Posted by FlyingHigh20 (Post 12873513)
That maybe so, but they still cant issue eTCVs or issue refunds easily (at least, that's been my experience lately when my Delta request was handled by NWA).
I got a couple eTCV's from NWA from complaints sent to Delta.

For some reason, the complaints go to NWA and the compliments and questions go to Delta. But, the compensation from NWA seems to be a bit more generous than what I've gotten from Delta in the past, so I'm not complaining (at least about this setup).

motytrah Nov 25, 2009 7:46 pm
Originally Posted by SJC ORD LDR (Post 12881414)
... the compensation from NWA seems to be a bit more generous than what I've gotten from Delta in the past, so I'm not complaining (at least about this setup).
+1. NW sure ain't perfect, but they certainly are fairly generous making things right. Last year I netted 50K. I didn't even have to file a single complaint (TTU).


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