Million Miler program broken!!!
 

I'd qualified for Million Miler status some time back, and have been trying to claim my award since then. Today, I finally broke down and did the time necessary to speak with someone in the SkyMiles department (45 minutes).

They say that system is "down" and they have no date for when it will be operational again. Yes, yet ANOTHER promise broken from the NEW Delta. As far as I am concerned...they are the most dishonest corporation in the skies.

PS I tried searching the forum for Million Miler thread, but FT search seems to not be working (noticed some other server issues with FT this past week also).

Don't waste time on FT search. Just use Google. In this case, a search for "flyertalk.com: delta million miler" brings up the threads. In the results, note the "More results from flyertalk.com »" link.

You seem to be having a bunch of issues... that's unfortunate.

Email [email protected] he'll help you out.

what kind of award do you get?

Silver status for life among other things.

what are the other things? :cool:

The "lifetime" wording was dropped a while ago. Now it just says "complimentary silver status".

:td:

You can pick from the Hartman/Tiffany Catalog

https://www.delta.com/skymiles/about...iler/index.jsp



Million Miler Status
The Million Miler™ Program recognizes and rewards those customers who have flown an exceptional amount with us.
Members who reach one million Medallion Qualification Miles are currently awarded complimentary annual Silver Medallion status.
Members who reach two million Medallion Qualification Miles are currently awarded complimentary annual Gold Medallion status.
Members who reach four million plus Medallion Qualification Miles are currently awarded complimentary annual Platinum Medallion status.
Every time you reach a new level of Million Miler status you will have the opportunity to choose an exclusive gift as a token of our appreciation.
Million Miler balances are based on total Medallion Qualification Miles earned

Yes the wording should be "Silver status until we decide we do not want you to have it any longer"

Actually that's no longer true. I confirmed this with Kevin Pinto earlier this week. The Hartmann luggage choices were removed from the Million Miler gift choices due to "financial reasons" with the NW/DL merge. Apparently they wound up with a lot more Million Milers than they expected so the Tiffany gifts are all that remain.

-RM

In other words, the new Delta Airlines has more Million Milers that DL management can afford to snub and so here too "loyal" customers are on the receiving end of DL management's "customer giveback" to the airline.

Hey, Tiffany's is no slouch of a store. anything in Tiffany's is mega bucks! :p

I know NWA only counted BIS, where as DL counts MQMs.

I qualifed at the merge and have tried claiming an award and have gotten shot down... so I have been patiently waiting.... thanks OP for posting the results of your legwork.
Guess I will continue to wait......

It's no longer "for life."

It is renewed on an annual basis for as long as DL decides it wants to keep its promises.

Ask any Flying Colonel about how well DL keeps "lifetime" promises.