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Originally Posted by SDF_Traveler
(Post 12608704)
If Delta's JFK operations were taken out of the picture, I wonder how the numbers would look.
I'd be willing to bet a large source of the complaints, mishandled luggage, etc., revolves around JFK. I've flown quite a few BIS miles with DL/NW lately and have made a total of three complaints and three compliments this year. Of the complaints, two of them revolved around JFK. With respect to the compliments, one was specific to a couple of outstanding employees here at SDF. The other two compliments went to CVG based flight crews. Sadly, its ashame DL is slowly de-hubbing CVG as I feel it's the best hub with the best employees in the original DL system. Many of the trips I would route via CVG in the past I am now routing via other hubs to avoid the CRJ's that plague many, once mainline, routes at CVG. |
Originally Posted by robbert
(Post 12608602)
Yes, all I checked was out of BNA. It's a WN stronghold and that has great influence on pricing obviously, but even then I was surprised to see DL pricing so low on high demand days and beyond. Maybe they are just filling their seats slower than the competition, I don't know.
Ironically, there is one route where I am used to paying "premium", due to lack of competition - specifically SDF-CAK. I was shocked to find a fare for $180 a/i the other day. I didn't even check UA, the other carrier operating the route. As far as I'm aware, there is no LCC in this market (unless WN has added them to their network) and I either pay the premium, fly to CLE, or combine CAK into a multi-city trip (i.e. fly SDF-TPA where WN competes, then do TPA-CAK where FL competes and continue on to a city where WN/FL co-exist and fly back to SDF from there). As a consumer, I'm not about to complain about my $180 find (a/i), but I just don't see how they can expect to make a profit when they offer fares like this in markets where they can get away, and have gotten away, with charging a premium. |
Originally Posted by socrates
(Post 12608927)
All great points but CO has the same issues with EWR
While EWR deals with the same ATC congestion, CO's facility at EWR is functional and user-friendly. |
Originally Posted by SDF_Traveler
(Post 12609200)
EWR is much better than JFK, IME.
While EWR deals with the same ATC congestion, CO's facility at EWR is functional and user-friendly. ...whenever I'd complain about EWR LK always said, look it's NYC - it's really not that bad....what he was too polite to say was "at least it's not JFK" |
Originally Posted by socrates
(Post 12609475)
I was only meaning to imply the ATC congestion was the same...yes CO has invested a ton of cash over the past decade making EWR an example of a modern airport in the NYC area....DL too has been busy over the past decade making JFK an example, unfortunately they chose to not make any improvements and have successfully turned JFK into a modern 3rd world airport right here in the US
...whenever I'd complain about EWR LK always said, look it's NYC - it's really not that bad....what he was too polite to say was "at least it's not JFK" All too often when I deal with DL at JFK my complaints are infrastructure related. DL built up their schedule and flights at JFK but did little to ensure a working infrastructure. The big thing JFK has going for it is the AirTrain and easy access to Long Island. Some days I often question if it would be easier to fly into EWR, take NJ transit to Penn, and pick up the LIRR at Penn (only to pass JFK en-route as the train goes thru Jamaica). :D |
I think the survey confirms my opinion of DL: they are often good, sometimes very good, but when things go wrong they are completely clueless and have little infrasturcutre or culture to make things better for the customer's situation.
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Originally Posted by El Boocho
(Post 12608721)
As usual, you missed the point. It is not an opinion. It is a fact.
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Originally Posted by mike101
(Post 12616043)
I missed the point or are you just running out of defenses for Delta in lieu of unbiased evidence pointing out how poorly the airline has been performing since the merger as far as customer input?
Talking about DL performance to generalized customer input is valueless. The subject can't pass any reasonable tests of critical reasoning. |
Originally Posted by zsmith2
(Post 12605379)
BTW never really cared about the DOT stats anyway since they don't take a lot of things into consideration.
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Originally Posted by SeaClay007
(Post 12606608)
While I appreciate the data, it will not affect my travel decisions greatly if at all.
I am also somewhat suspicious of a first post that lays out industry data and then points at one of the airlines as worst and then goes on to say how good another specific airline is. Where is the discussion of how good the #3 airline is or how bad #18 on the list is? Did the OP make similar posts about the other airlines and their positions on the list, or is this simply a "WN is better than everybody else" post? |
Originally Posted by mike101
(Post 12616043)
I missed the point or are you just running out of defenses for Delta in lieu of unbiased evidence pointing out how poorly the airline has been performing since the merger as far as customer input?
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Originally Posted by El Boocho
(Post 12616538)
No, you missed the point and you are doing what you always do. When some one proves you wrong (happens to pretty much every post you make), you change the topic to something slightly different from what you originally posted. Go reread what I wrote. There was no defense of DL. The stats are what they are. You just don't know what goes into them.
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Originally Posted by StayingHomeIsBetter
(Post 12607918)
Everybody here has to have a first post.
Is there some unwritten rule that a new FT member in the DL forum has to issue gushing praise on AVOD or leather seats for XX posts before they have "credibility"? Do you similarly question the credibility or validity of someone's first post if it is in praise of DL? I see your point, and no there isn't an unwritten rule, but I stick by my opinion that the vast majority of new posters post for help with their issues, not to throw out DOT statistics. I would have also been suspicious if the OP gushed about DL, too. |
Originally Posted by SeaClay007
(Post 12656812)
I would have also been suspicious if the OP gushed about DL, too. But being suspicious, and "convicting" someone of "bad intent" in public based upon a first post (as often happens here) are opposite ends of the spectrum. |
It's not a matter of ability, it's a matter of will. DL can do better, but does DL have the will to do what it takes to get there?
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