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For the routings I've checked lately, DL consistently has the lowest fares. I'm starting to think that this is the policy behind all this: create a product with the lowest price that will attract the masses and remain the largest airline. Even with these numbers this is a very small percentage of passengers complaining and if you pay rock-bottom you may be less bothered about a delay or lost suitcase. Fewer FF benefits also fits into this picture, Ma and Pa Kettle do not care for that. But I agree that it is risky and if I see how little it takes for people to start avoiding an airline this strategy may not work very well in the end.
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Originally Posted by robbert
(Post 12607096)
For the routings I've checked lately, DL consistently has the lowest fares.
Are these routes outside of Delta/NWA hubs aka MSP, ATL, SLC, LGA etc because it would be natural for them to be the cheapest if so. In MSP Delta is not always the cheapest, which is odd, and makes me ask, how else can they compete? Since the merger some prices have increased which is likely a source of many complaints that help to place them at #19 |
Originally Posted by pbarnette
(Post 12607080)
I largely ignore the rankings not because they aren't objective, but because there simply isn't enough differentiation between the carriers for it to influence my decision-making.
I've posted this before, but look at mishandled baggage as an example. DL has 5.02 mishandled bags per 1000 pax. CO has 2.89. Dramatic difference, huh? But put this into perspective. Let's assume that a mishandled bag causes you $1000 worth of inconvenience. This means you should pay just over $2 extra to fly CO on the exact same routing and timing. The difference is almost certainly not worth trading a non-stop for a connection or a lesser time, as you would eat up the $2 difference after about 5 minutes of your time wasted. Delays would see similar arithmetic, once you exclude those air traffic and weather delays - it may lead you to choose different airports, but I doubt it would inform your choice of carrier. Denied boarding rates are so low at all carriers as to not be worthwhile to look at. Complaints? Unless I am the one complaining, I'm not really concerned. Are these measures objective? Yes. Do they actually give you any real, actionable information? Not in my opinion. I agree with you, 1 thing for most people typically isn't enough for them to change preferences....several things though do add up.....and once loyalty is betrayed by a company it's very difficult to regain that customer again in the future....... one could debate either side of why DL has remained on the bottom of these stats for so many years but it is interesting to remember that it's very easy for airlines to manipulate their scores by adding more time to their flights...doesn't excuse DL's poor showing but does make one scratch their head and wonder why they haven't made their times more realistic (tis better to exceed a customers expectations than fail to meet it) |
Originally Posted by dollerman73
(Post 12605946)
My only gripe would be on the Plat CS line, could they please forget about the survey option. If as a Plat I want to let them know something, I think I have an idea of how to communicate that. The automated attendant, doesn't understand "NO!"...:mad:
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Originally Posted by mike101
(Post 12607379)
Since the merger some prices have increased which is likely a source of many complaints that help to place them at #19
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Originally Posted by socrates
(Post 12607609)
one could debate either side of why DL has remained on the bottom of these stats for so many years but it is interesting to remember that it's very easy for airlines to manipulate their scores by adding more time to their flights...doesn't excuse DL's poor showing but does make one scratch their head and wonder why they haven't made their times more realistic (tis better to exceed a customers expectations than fail to meet it)
FWIW, the biggest issues I have had with DL were baggage related. Considering how seldom I check bags, the % of misses by DL in this department is pretty high. |
Add me to the list of complainers on how DL does with baggage.
We returned on from an international flight and missed our connection by 10 minutes. Our bags (tagged priority) were the last ones off the plane (15 minutes after they started coming off). We were booked on another flight 3 hours later BUT our bags STILL did not make the later flight. :mad: DL offered no explaination or reason why they couldn't find the time to move our bags to the later flight. Bags did arrive the next day. |
Originally Posted by SeaClay007
(Post 12606608)
While I appreciate the data, it will not affect my travel decisions greatly if at all.
I am also somewhat suspicious of a first post that lays out industry data and then points at one of the airlines as worst and then goes on to say how good another specific airline is. Where is the discussion of how good the #3 airline is or how bad #18 on the list is? Did the OP make similar posts about the other airlines and their positions on the list, or is this simply a "WN is better than everybody else" post? Is there some unwritten rule that a new FT member in the DL forum has to issue gushing praise on AVOD or leather seats for XX posts before they have "credibility"? Do you similarly question the credibility or validity of someone's first post if it is in praise of DL? |
Originally Posted by pbarnette
(Post 12607080)
Unless I am the one complaining, I'm not really concerned.
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Originally Posted by StayingHomeIsBetter
(Post 12607941)
The FT mantra: "If it does not affect me, it does not matter." :D
"I complain, therefore I am." :D |
Originally Posted by El Boocho
(Post 12607724)
That would be great since those types of compaints have no place in the DOT stats. Using your logic, the new NW should be ranked much higher.
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Originally Posted by mike101
(Post 12607379)
Are these routes outside of Delta/NWA hubs aka MSP, ATL, SLC, LGA etc because it would be natural for them to be the cheapest if so. In MSP Delta is not always the cheapest, which is odd, and makes me ask, how else can they compete? Since the merger some prices have increased which is likely a source of many complaints that help to place them at #19
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Originally Posted by StayingHomeIsBetter
(Post 12607918)
Everybody here has to have a first post.
Is there some unwritten rule that a new FT member in the DL forum has to issue gushing praise on AVOD or leather seats for XX posts before they have "credibility"? Do you similarly question the credibility or validity of someone's first post if it is in praise of DL? There was a recent poster whose first posts gushed praise of Delta, and they were indeed accused of being a shill. User name was DLDiamond or something similar. Cuts both ways, as it should... |
If Delta's JFK operations were taken out of the picture, I wonder how the numbers would look.
I'd be willing to bet a large source of the complaints, mishandled luggage, etc., revolves around JFK. I've flown quite a few BIS miles with DL/NW lately and have made a total of three complaints and three compliments this year. Of the complaints, two of them revolved around JFK. With respect to the compliments, one was specific to a couple of outstanding employees here at SDF. The other two compliments went to CVG based flight crews. Sadly, its ashame DL is slowly de-hubbing CVG as I feel it's the best hub with the best employees in the original DL system. Many of the trips I would route via CVG in the past I am now routing via other hubs to avoid the CRJ's that plague many, once mainline, routes at CVG. |
Originally Posted by mike101
Since the merger some prices have increased which is likely a source of many complaints that help to place them at #19
Originally Posted by me
...those types of compaints have no place in the DOT stats.
Originally Posted by mike101
(Post 12608446)
Well you are entitled to your own opinion. If some people love to just throw away money and don't mind spending hundreds more for the same airfare, then I guess the logic you mentioned is perfect, you absolutely should not complain. But as far as I know, even millionaires pay attention to every dime they spend. Using my logic, NW will rank even lower now that it has been Deltafied. NW is pretty much run under Delta now, everything about it is gone.
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