Dynamic Currency Conversion (DCC)
Feb 4, 2019, 8:59 am
#571
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Uh oh...back again. Had a change in travel plans and booked a ticket on MH (MH metal using MH website), paid with my Chase CSR. Given a choice - USD or MYR. I chose MYR. I now see my charge is $279 vs. $262 as quoted. I have a clear receipt stating $262 USD. Is this disputable?
Feb 4, 2019, 9:11 am
#572
Join Date: Jun 2008
Posts: 2,203
Feb 4, 2019, 9:37 am
#573
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,476
Last edited by TerryK; Feb 4, 2019 at 9:50 am
Feb 4, 2019, 9:38 am
#574
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
If I understood correctly, original currency was USD (i.e. departure from US or Cambodia?), but for some reason you chose to pay MYR? And Chase converted MYR back to USD, which resulted in expectedly higher amount? If that's the case, I guess there is nothing to dispute.
Feb 4, 2019, 10:15 am
#575
Original Poster
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,056
If I understood correctly, original currency was USD (i.e. departure from US or Cambodia?), but for some reason you chose to pay MYR? And Chase converted MYR back to USD, which resulted in expectedly higher amount? If that's the case, I guess there is nothing to dispute.
Feb 14, 2019, 7:17 pm
#577
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,505
Looks like eBay's still attempting DCC despite being in the process of transitioning away from PayPal:
Fortunately, unlike in the past, it was relatively easy to opt out by pulling up the currency options box under payment options:
According to xe.com €42 converts to $47.41, so eBay's conversion is a bit more than the 3% they claim. But we'll see what rate Chase uses in any case.
Fortunately, unlike in the past, it was relatively easy to opt out by pulling up the currency options box under payment options:
According to xe.com €42 converts to $47.41, so eBay's conversion is a bit more than the 3% they claim. But we'll see what rate Chase uses in any case.
Feb 17, 2019, 3:05 pm
#578
Join Date: May 2017
Posts: 2,016
If you specify a fee, then you can charge an additional fee by using a reference rate which already contains an unspecified fee, so the real fee can be a lot higher than the disclosed fee.
If you specify a spread, then you can't use this trick as you are referencing your own buying and selling rates rather than a reference rate.
In this case, the total fee was 3.3%, and the spread was 6.6%. If Ebay claimed to be using a spread of 3%, but used a spread of 6.6%, this sounds like false marketing.
Feb 17, 2019, 8:30 pm
#579
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
I recently traveled to Amman, Jordan. There is a 40 JOD Visa fee that you can pay by card when arriving. Apparently they automatically use DCC, which in this case was 5.99%. That is the highest I have ever seen! And they didn't have me sign the receipt despite using a chip & signature card.
Anyway, I disputed the transaction with Navy Federal Credit Union. I have disputed with JP Morgan Chase plenty of times and they typically refund the markup within a few days. However, NFCU took about 2 weeks and refunded the entire purchase. Definitely did not expect that.
Anyway, I disputed the transaction with Navy Federal Credit Union. I have disputed with JP Morgan Chase plenty of times and they typically refund the markup within a few days. However, NFCU took about 2 weeks and refunded the entire purchase. Definitely did not expect that.
Feb 18, 2019, 12:24 am
#580
Original Poster
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,056
Anyway, I disputed the transaction with Navy Federal Credit Union. I have disputed with JP Morgan Chase plenty of times and they typically refund the markup within a few days. However, NFCU took about 2 weeks and refunded the entire purchase. Definitely did not expect that.
Feb 18, 2019, 12:20 pm
#581
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
Feb 18, 2019, 1:05 pm
#582
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Just done with my stay in Sao Paulo and all I can say is that Amex had a 100% acceptance rate and just a general recommendation: if you want a piece of mind and no DCC troubles, give up your Visa/MC, at least here.
Feb 18, 2019, 2:21 pm
#583
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
Makes sense for Brazil. But it seems like much of the world doesn't take AmEx. I know in Ireland it was basically limited to vendors at the airport, hotels, and steak houses.
Feb 18, 2019, 3:09 pm
#584
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
I agree. Irish merchants even DCC Euro denominated accounts based in other EU countries. In my case, it was a UK debit card linked to a Euro account.
Feb 18, 2019, 4:12 pm
#585
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 263
Really? I never saw that happen. Most of the DCC'ing in Ireland was British accounts given how close they are and they share an island with Northern Ireland.