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Originally Posted by RobUAIntl
(Post 31144624)
I've been seeing this more and more and am tired of signing credit card receipts "Declined" and then protesting to bank/credit card company to get what is admittedly not very many dollars back. Had it happen at an ATM in Sicily two weeks ago (EURONET ATM). I'm sure I declined it as I've done many times, but I knew something was wrong when it didn't print a receipt when I asked it to. I then logged into my bank account within an hour, saw an outrageous charge in USD, and immediately sent email to EURONET asking them to reverse and then charge in Euro's. They refused and insisted that I agreed to what they called a convenient and competitive rate. I asked appeals process and they told me to go to my bank which I will do when they open tomorrow.
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Originally Posted by Barciur
(Post 31145206)
I was given two receipts, one with the standard item list / total / tip / total w/tip / thing and then the terminal print out receipt at the end. I did not get to sign that one - the one which says I agreed to it did not have any signature line. I only signed the standard one in CAD.
I did not protest it because I did not see it at first, which is my mistake. Especially being on here, I should have been very vigilant. To my defense, this was at the end of a 4 day trip to Canada and I had not experienced anything like this at all on the trip and I've dined in a number of places with a similar set up, so my vigilance was soft.
Originally Posted by moondog
(Post 31145251)
I don't follow this thread so closely these days because I have become used to paying an extra 2 bucks. As much as I dislike the concept of DCC, it's simply not worth causing a scene over it on a $50 dinner (e.g. I'm now blacklisted from a handful of restaurants) or hounding my cc company after the fact.
On a more positive note, DCC is less and less of an issue in Shanghai.
Originally Posted by HkCaGu
(Post 31146218)
I guess the last resort is have another pair of hands and video-record every ATM transaction you conduct outside your country.
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Originally Posted by tmiw
(Post 31145940)
This presumes that the amount prints out on the same screen as the PIN prompt, no? At least in the US, this doesn't seem to happen--assuming the terminal even has PIN enabled at all, which is becoming less common outside of the merchants that support PIN debit
Even at major chain stores, all the POS does is pass the amount to the terminal--there's very little integration. |
Originally Posted by der_saeufer
(Post 31149463)
That's how terminals over here are configured--after inserting the card, the screen will say "Total 123.45 EUR / Enter PIN + OK" for PIN cards. I can't recall ever seeing a terminal in Europe that didn't have some variation of that prompt; for C&S cards it's "Total 123.45 EUR / OK?" so a clerk could OK it for you, which the PIN prevents. Even at kiosks where you've completed your order on the main screen and have the total right in front of you, the card reader screen will still display the amount with the PIN prompt.
Even at major chain stores, all the POS does is pass the amount to the terminal--there's very little integration. As for DCC, considering how uncommon PIN preference is for US cards, I'm not sure that can really be considered a viable option. The good news is that contactless, more often than not, probably is--at least in Europe. Hopefully the latter continues to be a reliable method of DCC avoidance. ^ |
Originally Posted by der_saeufer
(Post 31149463)
for C&S cards it's "Total 123.45 EUR / OK?" so a clerk could OK it for you, which the PIN prevents.
The terminal's user input was malfuncitioning, so it took a while for the prompt to time out and for the transaction to default in Euros. No DCC option at dinner. |
Got DCCed at Hertz in Ireland. Didn't see it on the receipt the guy at returns gave me until I got home. A little over a 5% markup.
Sent a letter to Hertz Ireland and corporate in the US giving them an opportunity to correct before I file a chargeback. https://cimg4.ibsrv.net/gimg/www.fly...e7ebcf4c18.png |
Originally Posted by LASNRT
(Post 31154718)
Got DCCed at Hertz in Ireland. Didn't see it on the receipt the guy at returns gave me until I got home. A little over a 5% markup.
Sent a letter to Hertz Ireland and corporate in the US giving them an opportunity to correct before I file a chargeback. https://cimg4.ibsrv.net/gimg/www.fly...e7ebcf4c18.png |
Originally Posted by LASNRT
(Post 31154718)
Got DCCed at Hertz in Ireland. Didn't see it on the receipt the guy at returns gave me until I got home. A little over a 5% markup.
Sent a letter to Hertz Ireland and corporate in the US giving them an opportunity to correct before I file a chargeback. https://cimg4.ibsrv.net/gimg/www.fly...e7ebcf4c18.png |
Originally Posted by percysmith
(Post 31155689)
Hmmm...is this the type where they card-not-present charge you in the back end? No payment in card terminal?
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Originally Posted by LASNRT
(Post 31156112)
Yeah, I gave them the card when I rented the car, and when I dropped it off the guy just printed a receipt out of his hand held gizmo and suggested I run towards the shuttle that was about to leave (after verbally saying “yeah there aren’t any extra charges.”)
Wonder how that's been complied with in Hertz's proceses. Probably your path to charge back. |
If Hertz is like Avis (no idea, I don’t use hertz) there is a check box in the online “Avis Preferred” profile which must be unselected otherwise it charges in the home currency of the card used. Also some franchise locations have a hidden DCC consent in the mountain of paperwork you initial “here, here, here, here and here” or it’s hidden in the full Ts & Cs that you have to click through to review if they have one of the newer e-signature / squiggle terminals where there is no paper but for a short rental confirmation. |
What about an Avis rental without a preferred account? I am renting from them in Canada in July.
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Update on my Hertz DCC in Ireland in post 636. 2 days later I've received a response in my email:
"Thank you for contacting Hertz. I have requested that the end of rental charges be reversed and billed in Euro as requested. This process may take up to 10 working days to be visible on your account." Easier than I thought! I don't know if being a President's Circle member helped or not, but at least they're doing the right thing. |
I do remember that in my Avis account - I've just gone through and checked my Hertz profile and there isn't a spot to check for local / card currency billing.
I did scan somewhat thoroughly (I don't even know what "somewhat thoroughly" means to be honest) the screens that I was initialing, but I was specifically looking for currency choice actually. I was a bit peeved that, although my CSR actually DID cover the CDW in Ireland (few cards do), they forced me to accept their €7/day supplemental insurance charge for declining CDW. (My choice was to accept the charge, pay the CDW, or not get the car.) I expressed my displeasure in the email about this as well, but that wasn't addressed. My annoyance at that could have caused me to miss the DCC in the screens to initial to be honest, even though I was looking for it. |
Originally Posted by LASNRT
(Post 31159217)
I was a bit peeved that, although my CSR actually DID cover the CDW in Ireland (few cards do), they forced me to accept their €7/day supplemental insurance charge for declining CDW. (My choice was to accept the charge, pay the CDW, or not get the car.) I expressed my displeasure in the email about this as well, but that wasn't addressed.
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