Suggest card to replace Aviator.
 

i just had a huge fight with a very snippy woman who was handling cusomer service--I have two bank accounts on there to pay with, but have only used one the entire time...one was just there as a back up. MC withdrew money from the wrong account, and I got all kinds of overdraft fees, etc...I called up and the woman said "I see it clear as day, we took the money from the wrong account" but then said there was nothing they could do about it...she spoke to her supervisor and they said they would not reeimburse me for my overdraft fees..I explained that Ive had this card for several years, and have spent 20-40K each year, and that this wasnt about a $12 overdraft fee but showing me they valued me as a customer, she got really nasty...im now on hold to cancel the account. i dont fly as much as i used to but looking for a good card.....any suggestions????

I would not cancel in anger. Every bank, indeed every mass market company, employs people who are sometimes rude. Her answer is not their final answer. Hang up. Call back next Tuesday, and start over. Likely someone will agree to some compensation if it is strictly their error.

I really am looking for another card though. and I did speak to someone who said they were not allowed to reimburse me for overdraft fees, again, its not the $ 12 its the principle. I dont fly much anymore and this gives me an excuse to cast my net out.

We cannot suggest a new card without knowing a fair amount about your spending pattern (how much, in which categories), and the type of rewards that your value. Flyertalk is a travel forum; we know a lot about travel rewards, but not so much about others.

Ok so I spend at least 20-30 k, mostly in hotels, food, gas and trade show fees. I do have status at American but have the option to fly more so it's not that big of a deal. I do love my Hilton and use a Hilton Amex as my personal card. Thank you

Also to add insult to injury the supervisor I asked for refused to get on the line. In truly speechless that it was handled do poorly. Not the not refunding of the bank fees but the admitting it was their error but telling me they we're not allowed to do anything about it

Barclay's US is a total ********. They are far worse than typical actual British CS, and that's saying something! I strongly recommend against Barclaycard US. Don't blame Mastercard though, they're just the processing network.

I dont blame mc...but they obviously have no interest in keeping my business.
who do you recommend?

The Double Cash card from CITI is the same card, basically with no AF and no restriction to redeem strictly for travel.

thank you--someone was just saying today that citi card gave great customer service. Granted, i am very crabby today (I have bronchitis and I have had it for a few weeks) but Im still floored that the girl got attitude with me and told me I should call my bank to take care of the overdraft fees that were caused by their mistake.

Aviator earns AAdvantage miles. Perhaps you are thinking of Barclays Arrival?

MasterCard has no control over it. Blame Barclay's, not MasterCard! There are good MasterCards.

im open to suggestions!!

With a lot of your spending on hotels, food, and gas, I'd look at the upcoming Citi Costco Visa. 4% back on gas, 3% back on food and travel. It's not available yet; I'm assuming you'll be able to apply after June 20 when Costco officially switches from Amex to Visa. And the rebate is in the form of a Costco coupon that you can use for merchandise or ask for cash back at a Costco warehouse. There's no annual fee for the card, but you have to be a Costco member which is $55 a year for the regular "Gold Star" membership. No word on foreign transaction fees on this card.

If you think you want to continue to earn AAdvantage miles, then the obvious choice would be to get one of the Citi AAdvantage MasterCards. Or if you really like your Hilton points but want something for places that don't take Amex, there are the Citi Hilton Visas.

Citi Double Cash is nice since it's a straight 2% cash back card, but not so good if you travel internationally since it has a 3% foreign transaction fee.

thank you!!!! Im not a costco person but love the other ideas!! just curious, on my last flight there was a solicitation for a new card--can i reapply if i want to keep earning aa miles? I got my current card about 3 years ago..lots to think about

Yes, you can. The cards American promtes are issued by Citibank. The Aviator card is a American-branded version of the US Airways Dividend Miles card, and only people who had the US Airways card have it. Barclays was allowed to rebrand the card to American, but Citi's agreement with American is an exclusive one; only Citi can offer new AAdvantage credit cards.