New Schwab Visa signature card not eligible for Concierge?
May 31, 2010, 7:43 am
#1
Original Poster
Join Date: Oct 2003
Location: Mountain view, ca, usa
Posts: 51
New Schwab Visa signature card not eligible for Concierge?
Like many on the tail end of this thread ( here link ) I received my new Schwab signature visa as a replacement for the prior Schwab card.
The welcome letter mentioned all the great signature services including concierge which I've heard good things about ( fun story: Link )
I've tried to register for the visa concierge website but see that this card isn't valid for concierge services.
Is any else able to get concierge services for their new Schwab visa signature card?
The welcome letter mentioned all the great signature services including concierge which I've heard good things about ( fun story: Link )
I've tried to register for the visa concierge website but see that this card isn't valid for concierge services.
Is any else able to get concierge services for their new Schwab visa signature card?
Last edited by travelinjoe; May 31, 2010 at 7:44 am Reason: grammar
May 31, 2010, 9:29 am
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
To be sure we understand correctly, you tried to register here, is that correct?
https://www.visasignatureconcierge.com/login.asp
https://www.visasignatureconcierge.com/login.asp
May 31, 2010, 12:33 pm
#3
Original Poster
Join Date: Oct 2003
Location: Mountain view, ca, usa
Posts: 51
To be sure we understand correctly, you tried to register here, is that correct?
https://www.visasignatureconcierge.com/login.asp
https://www.visasignatureconcierge.com/login.asp
Correct.
I also called the number on the site and the very pleasant agent working on Memorial day said the card shows as a Visa Classic.
The card most definitely has a "visa signature" banner across the front and the welcome letter fro Schwab explained the signature benefits.
I've tried to called Schwab but was on hold for a while and figured this could wait until the next business day.
May 31, 2010, 12:59 pm
#4
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
agreed....
When I type in the "new" Schwab account number, I get the message that I'm not eligible, but when I type in the old (now presumably deactivated number), I'm allowed to register. Go figure.
Jun 1, 2010, 12:16 pm
#5
Original Poster
Join Date: Oct 2003
Location: Mountain view, ca, usa
Posts: 51
Confirmed with Schwab
I called Schwab and got their usual helpful and friendly staff.
They said that the cards were still being sent and the benefits (including concierge) weren't active yet.
I was advised it would be a week before the card will be active in the Visa Signature system.
They said that the cards were still being sent and the benefits (including concierge) weren't active yet.
I was advised it would be a week before the card will be active in the Visa Signature system.
Jun 7, 2010, 9:04 am
#6
Join Date: Jan 2010
Location: PDX
Posts: 117
MyConcerge vs. Visa Signature Concierge
According to the FIA Benefit Information Center, the Schwab Signature Visa (both old and new numbers) is eligible for MyConcierge Service (managed by Les Concierges) and not Visa Concierge Service like other FIA-/BoA-issued signature cards.
Jun 8, 2010, 2:08 pm
#7
Join Date: Jun 2009
Location: LAX
Posts: 6,769
According to the FIA Benefit Information Center, the Schwab Signature Visa (both old and new numbers) is eligible for MyConcierge Service (managed by Les Concierges) and not Visa Concierge Service like other FIA-/BoA-issued signature cards.