FlyerTalk Forums - UA PlusPoints for Copa upgrades

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- - UA PlusPoints for Copa upgrades (https://www.flyertalk.com/forum/copa-connectmiles/2112408-ua-pluspoints-copa-upgrades.html)

We got our upgrade… quite simple, actually.

First we made the request using the process on United’s website. After submitting, a confirmation message appeared, though I wasn’t entirely confident that Copa had approved yet.
Next, I navigated back to my reservation on Copa’s website and entered my PNR and last name to bring up the reservation. Unlike previously, a message was displayed indicating that the reservation required review by a Copa and that I should reach out to their call center.
After a couple of selections (I called the US office), I was routed to an agent who requested the reservation number and my name, as well as the origin and destinations on the ticket.
She asked and put me on hold for a few minutes. When she returned, she confirmed the upgrade and waited while I verified by entering the PNR and my last name again in the browser.
Bingo… :)

Very good customer experience, in my estimation. And I can be a stickler.

Quote:

Originally Posted by pmarrsouth (Post 35816869)

Generally if there is R available, there is also Z

But you will need to call them and ask if you want 100% confirmation

I am seeing neither R nor Z on EF, and Copa does not appear on list of airlines in "Award & Upgrade" search.... what am i doing wrong?

https://cimg8.ibsrv.net/gimg/www.fly...da3715d6db.png

Quote:

Originally Posted by medellinfein (Post 36624080)

I am seeing neither R nor Z on EF, and Copa does not appear on list of airlines in "Award & Upgrade" search.... what am i doing wrong?

https://cimg8.ibsrv.net/gimg/www.fly...da3715d6db.png

R is clearly listed on your screenshot for the Copa flights. They do not publish Z availability. If you want to confirm if Z is available, you need to call Copa and ask if upgrade space / Z is available for X flights on Y dates

you are right -- i am going blind in my old age!

Quote:

Originally Posted by Imoretti (Post 36326961)

We got our upgrade… quite simple, actually.

First we made the request using the process on United’s website. After submitting, a confirmation message appeared, though I wasn’t entirely confident that Copa had approved yet.
Next, I navigated back to my reservation on Copa’s website and entered my PNR and last name to bring up the reservation. Unlike previously, a message was displayed indicating that the reservation required review by a Copa and that I should reach out to their call center.
After a couple of selections (I called the US office), I was routed to an agent who requested the reservation number and my name, as well as the origin and destinations on the ticket.
She asked and put me on hold for a few minutes. When she returned, she confirmed the upgrade and waited while I verified by entering the PNR and my last name again in the browser.
Bingo… :)

Very good customer experience, in my estimation. And I can be a stickler.

Had the same experience yesterday. Easy process overall. Had to wait about 10 minutes with Copa but that's fractions less than dealing with UA!!!!

Considering purchasing a one-way UA ticket (IAD-MCO-PTY). Both the UA and CM segments have PZ and Z availability, respectively. Will it be a single 40 PlusPoints to upgrade the whole itinerary or is it 60 PlusPoints (20 for UA and 40 for CM)?

-FlyerBeek

Quote:

Originally Posted by FlyerBeek (Post 37717678)