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-   -   Copa refuses full refund on cancellation < 24h (https://www.flyertalk.com/forum/copa-connectmiles/1935294-copa-refuses-full-refund-cancellation-24h.html)

Ghentleman Oct 12, 2018 12:25 pm
Copa refuses full refund on cancellation < 24h
 
I booked tickets with Copa but made a mistake on the dates. I requested to cancel through their website within 24h but they refuse to issue a refund, citing the ticket rules.
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?

Often1 Oct 12, 2018 12:37 pm
Presuming that your flight is not within 7 days and that you did not have the option of a fee-free hold, US law requires a full refund.

1. Do a CC chargeback, specifically citing the rule with its full CFR citation.
2. File a DOT complaint.

They each serve separate purposes.

pmarrsouth Oct 12, 2018 12:46 pm
Reserve for free next time

Ghentleman Oct 12, 2018 12:47 pm
Originally Posted by pmarrsouth (Post 30308416)
Reserve for free next time
If they would have that option they would actually not need to offer the full refund but I didn't find the free reservation option. Does it exist?

guv1976 Oct 12, 2018 12:48 pm
Originally Posted by Ghentleman (Post 30308340)
I booked tickets with Copa but made a mistake on the dates. I requested to cancel through their website within 24h but they refuse to issue a refund, citing the ticket rules.
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?
Were the tickets for travel to or from the U.S.?

guv1976 Oct 12, 2018 12:53 pm
Originally Posted by Ghentleman (Post 30308424)
If they would have that option they would actually not need to offer the full refund but I didn't find the free reservation option. Does it exist?
Apparently, it does:

https://www.copaair.com/en/web/us/terms-conditions

pmarrsouth Oct 12, 2018 1:02 pm
Originally Posted by Ghentleman (Post 30308424)
If they would have that option they would actually not need to offer the full refund but I didn't find the free reservation option. Does it exist?
The only time I have not seen it is on last minute tickets (day or 2 before) or multi city tickets. Otherwise its an option (there might be other situations where its not):

https://i.imgur.com/NAWemht.png

Ghentleman Oct 12, 2018 1:20 pm
Originally Posted by guv1976 (Post 30308429)
Were the tickets for travel to or from the U.S.?
yes.

Ghentleman Oct 12, 2018 1:24 pm
Originally Posted by guv1976 (Post 30308456)
Indeed, I tried to book and there is an option to hold the fare for 24h. So Copa is not required to refund me. Thanks all!

klakhav Oct 25, 2018 6:33 am
I had a similar situation and ended up using the amount for the next flight but had to pay 'change' fee.

Ghentleman Oct 29, 2018 10:04 am
Originally Posted by klakhav (Post 30354235)
I had a similar situation and ended up using the amount for the next flight but had to pay 'change' fee.
I ended up doing the same.


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