Copa refuses full refund on cancellation < 24h
#1
Original Poster
Join Date: Jan 2013
Location: Chicago, USA
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Copa refuses full refund on cancellation < 24h
I booked tickets with Copa but made a mistake on the dates. I requested to cancel through their website within 24h but they refuse to issue a refund, citing the ticket rules.
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?
#2
Suspended
Join Date: Aug 2010
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Posts: 50,262
Presuming that your flight is not within 7 days and that you did not have the option of a fee-free hold, US law requires a full refund.
1. Do a CC chargeback, specifically citing the rule with its full CFR citation.
2. File a DOT complaint.
They each serve separate purposes.
1. Do a CC chargeback, specifically citing the rule with its full CFR citation.
2. File a DOT complaint.
They each serve separate purposes.
#4
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#5
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I booked tickets with Copa but made a mistake on the dates. I requested to cancel through their website within 24h but they refuse to issue a refund, citing the ticket rules.
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?
Booked on the US site, paid with US CC, US resident. Should I file a complaint with the DOT?
Any other ideas?
#6
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,366
#7
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#9
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#11
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