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-   -   Changing a refundable ticket (https://www.flyertalk.com/forum/continental-onepass-pre-merger/984852-changing-refundable-ticket.html)

mmontreu Aug 13, 2009 2:11 pm
Changing a refundable ticket
 
I did a quick search but couldn't find an answer to my very stupid question:
I booked a fully refundable EWR - SFO ticket a week ago for a flight on the 25th of August. I need to extend my stay by 1 day, so I went on co.com and tried to change the return flight, and it's telling me I need to pay $150 for the change. The total fare for the extended stay is similar to the original one.

I usually get my tickets through my TA, but I booked this one by myself and I must admit I do not know all the details of change/refunds.

Am I supposed to cancel the flight and book a new one to avoid the change fee? Seems a pretty complicated process for something that simple...

bocastephen Aug 13, 2009 2:25 pm
Originally Posted by mmontreu (Post 12221615)
I did a quick search but couldn't find an answer to my very stupid question:
I booked a fully refundable EWR - SFO ticket a week ago for a flight on the 25th of August. I need to extend my stay by 1 day, so I went on co.com and tried to change the return flight, and it's telling me I need to pay $150 for the change. The total fare for the extended stay is similar to the original one.

I usually get my tickets through my TA, but I booked this one by myself and I must admit I do not know all the details of change/refunds.

Am I supposed to cancel the flight and book a new one to avoid the change fee? Seems a pretty complicated process for something that simple...
Sounds like your travel agent didn't book what you thought they did. Do you have a receipt which shows the fare class and basis?

I think your TA should be contacted to do the change - if you instructed them to buy a refundable ticket and they didn't, then they should make the change and eat the fee and any fare difference.

mmontreu Aug 13, 2009 2:28 pm
No, I meant I booked it instead of my TA for once, otherwise he'd do all of this for me.
It was book in B, and the eticket shows REFUNDABLE.

bocastephen Aug 13, 2009 2:37 pm
Originally Posted by mmontreu (Post 12221713)
No, I meant I booked it instead of my TA for once, otherwise he'd do all of this for me.
It was book in B, and the eticket shows REFUNDABLE.
Sorry, my mistake for speed reading.

Not sure why it's doing that - call up the Elite line and ask them to take care of it for you.

sbm12 Aug 13, 2009 3:00 pm
If the fares are the same then book a new one and cancel the old one. Or call in and have them fix it for you.

I suppose it is possible that the refundable ticket has a change fee but that seems a bit strange.


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