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I am slowly getting impressed.
I typed in 8/29 EWR TPA U and got back a listing of flights with instant upgrades from a M fare for myself as a Platinum. This is a time saver. There is definitely more utility here than immediately meets the eye. It is time to keep pounding away! I could not duplicate this today. Still, I know what I saw. It would be a great feature to be able to quickly, with a few key strokes, bring up available FC seats for an M fare. It should be something similar to what I posted above. |
You Asked: What kind of a guy is Frank Lorenzo?
Alex: Continental's history dates back to July 15, 1934, when Varney Speed Lines was founded with a single-engine Lockheed aircraft in the American Southwest. Today, Continental is viewed as a leader in the global airline industry. Please use this page to find out more. View Page Funny, the last FA I asked that question to gave me a much different answer. |
can someone with the preview access ask if you can get access to the Avianca Lounge flying international business? (those of you that remember the thread will know why i'm asking!) :D
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Originally Posted by Vulcan
(Post 12096877)
I am slowly getting impressed.
I typed in 8/29 EWR TPA U and got back a listing of flights with instant upgrades from a M fare for myself as a Platinum. This is a time saver. There is definitely more utility here than immediately meets the eye. It is time to keep pounding away! I'm getting invalid date errors on all my searches. I also use dd/mm/yyyy format. |
Originally Posted by smitopher
(Post 12096417)
Me: Where is the moose?
Alex: You can track your animals throughout their journey online at cocargo.com.
Originally Posted by hoffmanj
(Post 12096771)
You Asked: Do you know Jenn?
Alex: While I don't know any of my fellow virtual experts personally, I'm sure we have a lot in common. You Asked: You Asked: Do you know Continental's Virtual Assistant Alex? Jenn: We have many airline partners included in our program. You can earn mileage and redeem awards for travel on these carriers.
Originally Posted by Clincher
(Post 12096610)
My first question to Alex:
You Asked: how did you get your name? Alex: I was named from the Greek word alexo which means "to defend or help". Thanks Scott
Originally Posted by Clincher
(Post 12096657)
You Asked: Are you self aware?
Alex: I am a Virtual Expert for Continental. I answer customer questions here on our Web site. So as people ask more question Alex will get smarter and smarter. Maybe Viki or Hal would have been good names too? |
Virtual Assistant Replacing Live Agents?
I guess we now know why CO chose to bring this feature on line yesterday. Perhaps it's because of this news today:
Continental Airlines to Cut 1,700 Jobs The 1,700 jobs cuts Continental announced amount to about 3.4 percent of its work force. They are on top of plans to eliminate 500 reservations agents and to put 700 flight attendants on leave. |
Originally Posted by COpltASgldPHX
(Post 12096380)
This is the same company, next IT, and platform as Alaska Airline's "Ask Jenn" virtual agent. If you want to get a kick go to their website and ask her "Where's the moose."
Jenn: Currently, I am single. Makes you wonder what Alex is hiding! |
Originally Posted by Vulcan
(Post 12096877)
I am slowly getting impressed.
I typed in 8/29 EWR TPA U and got back a listing of flights with instant upgrades from a M fare for myself as a Platinum. This is a time saver. There is definitely more utility here than immediately meets the eye. It is time to keep pounding away!
Originally Posted by CJ1120
(Post 12097205)
can someone with the preview access ask if you can get access to the Avianca Lounge flying international business? (those of you that remember the thread will know why i'm asking!) :D
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Alex: Hi, I'm Alex your continental.com Virtual Expert. Let me know how I can help you by typing your question below. You Asked: Are you the Alex from Jeopardy Alex: I'm not sure I understand, please try rewording your question. You Asked: ALEX ? Alex: Hi there. How can I help you? You Asked: Do you watch SNL ? Alex: I have not been trained on this subject yet. Use the feedback link and tell me more about the type of information you are looking for. |
Originally Posted by sbm12
(Post 12098231)
I would have expected it to return U fares, not upgradable M fares, from that query...
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Originally Posted by Bonehead
(Post 12098327)
I tried it and got a bunch of "S" fares.
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Originally Posted by COpltASgldPHX
(Post 12096380)
This is the same company, next IT, and platform as Alaska Airline's "Ask Jenn" virtual agent. If you want to get a kick go to their website and ask her "Where's the moose."
David |
Originally Posted by COpltASgldPHX
(Post 12097277)
You have to ask the moose question on Alaska's website. There was a web "mascot" a couple of years ago named Tim. When the website was processing information you'd see moose tracks across the screen. I know, hokey but people loved him. Jenn has a whole back story on what happened to Tim.
Apparently Jenn Hasn't been made "aware" of Alex yet: :D You Asked: Do you know jenn Alex: While I don't know any of my fellow virtual experts personally, I'm sure we have a lot in common. |
Originally Posted by sbm12
(Post 12096493)
And while I'd love an accurate answer to just how many bar carts there are on a 737 and why they keep running out of rum on my flights, I don't really expect that to come out on the site.
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Nice Try...
You Asked: if a tree falls in a forest and there is no one there to hear it, does it make noise?
Alex: My favorite time of year is the summertime. I'm sure the IT folks on the other side of the screen are having a good giggle reading the queries that we are putting into the system, I know I tried a few that perhaps I shouldn't have...... |
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