I had the same experience with many of the more serious questions I asked. Most of the responses were very vague and didn't directly answer my question. Hopefully this will improve as the tool learns over time and it will actually become useful.

Me: Where is the moose?

Alex: You can track your animals throughout their journey online at cocargo.com.

This thread is going to plenty of hahas over the next few weeks....^^

I think everyone is asking the wrong questions of Alex. Ask kettle questions such as "Do you fly to England?" "I have to pick someone up at Newark, do you have bathrooms there?" That's what the system is geared towards.

Part of the problem is that we're not asking questions that I'd expect it to be useful for. I wouldn't expect an answer about how to improve your upgrade chances, though they actually do have some tips on the site. By asking "how can I ensure an upgrade" I do get the correct link back as the first result.

And while I'd love an accurate answer to just how many bar carts there are on a 737 and why they keep running out of rum on my flights, I don't really expect that to come out on the site.

It does seem to work good but all I can say is it is "Neat", :rolleyes: at the cost to program it I question its ability to put people in seats in these trying times and to bring in revenue, i.e. Since I work with developers I question is this really going to make CO money in 2009 or 2010?

Some suggestions though since its now front and center....

• A way to repaste a previous question would be nice, like an history by using the UP arrow.
• Also leave the original search box available, I do not think everyone will want to deal with Alex or realize a new www window opens, let alone be eager to use it.
• Add some acronyms to its search engine for the power user, some it took like BF & LHR, but others like EQM and EQP it balked at
• "Flights to ATL from CLE on Delta" returns airport maps, but the question "Flight to ATL from CLE" started to return fare information minus the dates.

My first question to Alex:

You Asked: how did you get your name?
Alex: I was named from the Greek word alexo which means "to defend or help".

Thanks Scott

You Asked: Are you self aware?
Alex: I am a Virtual Expert for Continental. I answer customer questions here on our Web site.
So as people ask more question Alex will get smarter and smarter.
Maybe Viki or Hal would have been good names too?

You Asked: will you marry me?

Alex: Hey, this isn't an Internet dating site! Do you have any questions about Continental?

You Asked: Do you know Jenn?

Alex: While I don't know any of my fellow virtual experts personally, I'm sure we have a lot in common.

This could become addicting :)

Why does it cost more to fly my cat than myself from EWR to TPA?

Alex: For information on the current rates for shipping pets using our PetSafe program or for in-cabin pet fees, follow the links below

I think Alex is a good idea, I just hope she doesn't turn into a "SmarterChild" AIM bot!:rolleyes:

I think Scott & his friends at co.com are playing a big joke on us.

Why take away the search box?

I'm impressed that it can search for flights by typing in "cle-lax 08/12-08/25"


You can have hours of fun asking her personal questions though...

You Asked: how tall are you
Alex: That depends on your monitor settings.

You Asked: how old are you
Alex: I'm only as old as I feel.

You Asked: what is your hair color?
Alex: I have brown hair. I've tried other colors, but have found that I look best as a brunette.

You Asked: what shows do you like
Alex: I watch some of my favorite shows on board our aircraft offering DIRECTV service.

I know it's a fargin' trick question, but I had to ask:

You asked: "If a train left New York at 300 miles per hour, and accelerated speed 15 miles per hour, and traveled a distance of 683 miles, what time would that train reach Chicago?"

Alex: Please use the form on this page to contact us about your OnePass account. View Page