Originally Posted by entropy (Post 11655509)

If CO wanted to help the lady out, they'd have pushed the ticket to US, or WN to get her at least to PHL or BWI as quickly as possible.

Originally Posted by bdraco (Post 11655717)

I fly IAH-AVP 2 or 3 times a month. I usually come back though ABE since the service is on-time much more often.

Originally Posted by IAHtraveler (Post 11655766)

"Come back through ABE": As in, you get the bus from EWR-ABE or some other flight into ABE and then drive to AVP?

You don't happen to be going EWR-AVP or vice versa in the next two weekends do you? I'll be on that several times on MRs soon.

Originally Posted by ConciergeMike (Post 11655233)

The "QUOTE" button comes in awfully handy - might want to consider learning the ins and outs of its use.

Originally Posted by IAHtraveler (Post 11655226)

Not quite the same situation, but a coworker & I were on EWR/Colgan flights the last two weeks:

Week 1: IAH-EWR-BUF. The EWR-BUF was cancelled and we were booked on the 430 flight, about 2 hours after our originally scheduled departure. We didn't get out of EWR until about 815 and into BUF around 930. We had to drive north of Toronto, so it made for a LONG day.

Week 2: IAH-EWR-BTV. The EWR-BTV flight was cancelled and the later BTV was sold-out. We were heading to the Montreal area, but if we flew there, we had to leave from there since I couldn't get an Avis car in YUL and drop it off at BTV. BTV was sold-out on the outbound day & YUL on the return day. So we had to get a hotel/car in EWR, spend the night and go to BTV the next morning (delayed again). It made it hectic trying to accomplish everything at work in a shorter time, but we made it happen.

If it weren't for me, I think my coworker would have reacted like the OP. He kept b!tching how CO is horrible and he vows to never fly through EWR again. When the flights were cancelled, he freaked out, not knowing what to do other than call our inept travel department or look for an employee to complain to. And during the delays, he was getting worked up. However, I took him to the PC to rebook our flights/select seats and drink until our flight left. And to make it better, my best friend lives near EWR, so when we had an unexpected night in EWR, we took her to dinner and got Rita's :D

Originally Posted by ohstewardess (Post 11655276)

:eek:Yikes!:eek: What happens when you don't get your choice of meal in FC?

Originally Posted by ContinentalConvert (Post 11655000)

Quote:

Wow,,, that is awesome. CO employees on the board think that it is funny that the OP is upset with her experience on their airline. I am fortunate that the folks who work for me do not have that attitude, because I hate having to fire people every day.

Originally Posted by Silk (Post 11655996)

You need to lighten up a little. The OP is way over the top. This is not the Continental employees place of work and they should not have to pretend that someone who is pretty unreasonable and over the top in her post is actually a reasonable customer.

And I'm glad I don't work for you. I am the first one to preach to my people that we have to think of the customer in all we do. But you know what? When a customer goes off on my employees and is unreasonable I stand up for them. Sorry to hear you wouldn't do the same.

Originally Posted by ContinentalConvert (Post 11655931)

Thanks,,,, you are a very smart individual. I know how to use the quote button, and did in the previous post. I chose to do it this way because I wanted to. Thanks for putting a Platinum traveler on your airline in his place! Great Job! You may want to consider the "ins and outs" of serving those who guarantee your paycheck, instead of berating those who have a bad experience on your airline. Because of "customer care" folks like you, I have flown on 9 different airlines this year instead of loyalty to CO over the last 5 years in which I flew over 120 segments. Keep up the good work and with your PR skills I am sure that both you and CO will continue to be successful.
I will still make Plat on CO this year, but it will not be because of those working for CO that have little care for those who insure their paycheck. As mentioned in my previous post, there are some wonderful employees at CO that work to insure that travel is as efficient, safe and pleasurable as possible, and then there are those that think that they are above customer service. It is because of the non performers, who think they are above the customer, that are sending me back to Delta/NW. I have read many of your posts on here and thought that perhaps you were in the group that really cared about serving the customer, but your most recent "smart" post has made me realize that perhaps you are in the group that has chased me away.

Originally Posted by Steve GadFly (Post 11656132)

Care to take this one Mike??

Lighten up convert....not everyone on this board is an employee, most of us just know what our parents taught us early on: "Treat others as you would like to be treated" If you hate Continental so much, please find another way of getting where you need to go.

Originally Posted by Steph3n (Post 11656147)

Since he is not and has not been a CO employee. What is there to say?

:D