the truth is the OP is way out of it and COs employees Need very much as most Carriers CSRs to learn what customer service is all about

I find fault with both the OP for actually not taking proper precautions if they had to be somewhere then as another poster put it they should have left the day before. After all what if there was a Med Emergency and they were diverted, would theys till balme CO?

and the CSRs by ALL Carriers do need to learn how to deal with the Public and not take anything on a personal basis. most talk and react as if they are doing those flying a favor by allowing Us to fly on the Carrier they work for. Where that Carrier can do no Wrong and the Passenger can do no Right

:D

+ 1. Unfortunately, here in US we are so afraid that passenger rights might inconvenience the airlines with large lobbying budgets.

So, our solution was to allow an extra day when connecting flights through messy airports such as EWR and DFW are required. In the end corporate America loose that day of productivity. I thank my lucky stars that I have only found two lousy airports in the US. Being out of IAH and flying non-stop helps.

I think it was the one we buzzed about 2.5 months ago. They just kind of hunkered down and waited for us to get the champagne poured and leave them alone.

http://img.photobucket.com/albums/v6...rway/Hobby.jpg

That other fine Texas airline ....

ZILLIONS of flights (but I'm sure not a single one ever to the NY/NJ area). Just keep flying Southworst....I'm sure as soon as they get some slots at LGA, we'll see a post titled "Southwest Airlines STINKS".

The OP should change her username to "hyperbolelady06"

Madam, I am so sorry that you had such a dreadful journey. You contended with weather, inflight emergencies, and were met with nothing but unhelpfulness and - clearly downright rudeness. What a shame.

I have had appaling delays and cancellations brought to me under the same circumstances and under awful weather. Maybe it was that I was at EWR, but my experiences were so different from your own. I will never forget the dedication and the helpfulness of the Concierges and the agents in the President's Club and the general level of pleasantness throughout. My flights were with delightful industry professionals. I do not work for Continental I owrk for British Airways and I do not have any axe to grind. My experience means that CO has become an airline of choice and it is, arguably with AA the last class act on the US Airline scene.

Please forgive me if I take no sides as there are no sides to take. You have your recollections and they are far from complimentary. They are however yours and you had to live them. I am sure that there are many lessons to be drawn. For my part, the more connections there are the more likely there are for things to go wrong. I trust the system as far as I could throw a 777. I never rely on late flights. ATC in EWR is - quite honestly a disgrace but - and my Dear this may be of very little comfort but I am so happy that you arrived safe and well if in bad temper. I am indeed glad that I was not in the seat next to you except maybe we could have got one of the FAs to bring us a drink or two and had a good chat. Amazing how that improves things. I hope too that you feel better for your outburst here -I do not think that it will help you except as an outlet for steam I do hope that you share your thoughts with the people who provided what to you passed for service. I have to confess that coming on a Continental Forum and saying that the airline that they support stinks is hardly likely to make you lots of new friends. Still there it is, America was built on free speech and you have certainly excercised that right! I do not blame you for that!

What I will say is this. Put it down to experience and do not worry about your trip to La Guardia - but build delay possibilities into your planning if I were you. CO is actually a very fine airline with some absolutely delightful staff - trust me I speak as I find and have no axe to grind whatsoever. Trust me - there is worse. There is always Alitalia. Now then I would advise you to find an alternative.

Take care!

Just Chill
 

Everytime I get delayed or have problems with flights Continental always look after me . I dont complain and get treated right..
I do see many people complaining and getting stressed.. but if there are problems what can you do.
After a technical failure I always ask to go on a different aircraft and they always oblige ..They are sensitive to my fear and feelings. Giving the agents a hard time does nothing for your cause and if they snap or are rude I can understand it.
If you feel strongly about something send an email..I never do this but I have friends who do and they get mega compensated..with vouchers and airmiles.
In future just chill out.

That picture looks like it was taken below 10,000 feet. Anything with an on/off switch needs to be powered off :D

Brilliant as usual....well said!

Cameras don't count. Tex said so.

To the OP, call/write CO and ask for double EQM's as compensation.

I can relate to OP's frustration at the situation. Weather and other unexpected problems are a pain.

Now I didn't read all 6 pages of posts, but if it's the case that CO closed OP's flight early and pushed back when everyone wasn't onboard then CO contributed to the problem and should have been more helpful.

Ha. That's a resolution we can all live with. ^

What's double of a zillion? :rolleyes:²

I had to look up Scranton since I didn't think it was a real place! Was this a paper convention?

If it were me, I would have taken the delayed flight to EWR then rented a car to get to Scranton if it were that important. ~100 miles shouldn't take that long to drive. Taking extra connections is pretty ballsy.

I didn't bother to read the rest of the rant. A couple hundred words is about my limit.

I've never flown this SouthWest, but it sounds AMAZING if you've never had problems.

A number of rules were suspended for this flight. :D

The world headquarters of Dunder Mifflin is indeed a real place. :)