|
Originally Posted by CALGal727
(Post 10089023)
All seat assignments are "courtesy holds" only. Unfortunately it's impossible to guarantee seat assignments. CO sometimes needs to do aircraft swaps and due to multiple seat configurations it is not always possible to assign people to the same seats.
Now these sorts of things happen at all carriers, but CO tends to throw the book at the customer by saying "seat assignments aren't guaranteed," thereby refusing to look into what happened. I had a similar situation on a UA flight. The GA tried to cloud the issue by blaming me ("You checked in online, you must've done it"). I then called over a Service Director, and he pulled up the audit log to find out who did it, and called the GA on it. We worked out new seating, he apologized, and all was well. Seems that CO's culture of throwing rules and legalese at the customer overly protects bad agents in these situations, essentially condoning this type of behavior. I would suggest writing to CO Insider to find out exactly what happened with the seat assignment. Every time someone touches the record, it's logged, so they can find out who exactly did what. While seat assignments are officially "not guaranteed," that statement is intended for when the airline is in a bind (e.g., aircraft swap, offload a likely misconnect, etc.). GA's giving away a statused passenger's coveted exit row seat because some friend, non-rev, or favorite customer with a box of chocolates is there, is simply not right. |
Originally Posted by From NYC
(Post 10089791)
Depending on the age of the minor, it just sounds like a very bad idea to put them in the exit row. I've always heard the pre-flight announcement that if the people in the exit row cannot be counted on to do the right thing in an emergency, or if there are minors, they should ask to be moved. Having to deal with a minor in an emergency situation while seated in the exit row just strikes me as wrong. I hope the folks who made the seat switch had no idea, but the GA or FA should've done something about that.
Originally Posted by channa
(Post 10090002)
I had a similar situation on a UA flight. The GA tried to cloud the issue by blaming me ("You checked in online, you must've done it"). I then called over a Service Director, and he pulled up the audit log to find out who did it, and called the GA on it. We worked out new seating, he apologized, and all was well.
|
Originally Posted by sbm12
(Post 10088871)
Second, I am somewhat dumbfound by the fact that you chose to cancel your trip because they changed your seat assignment. I get that the one they moved you to was much worse than the one you originally had, but that seems like a crazy reason (craz-y reason??? :p) to cancel a trip. 41C is too far back and when you hit turbulence Look Out , you bounce up and down like a yo-yo back there. I know I took 44K to PEK cause SG had it as a Green seat. Never made that mistake ever again. The only time I ever got air sickness due to the bouncing a happenin. So being 6'2" no way do I sit in a seat even an aisle if the seat next to me isnt empty. I book 32C or 32J (on a 777) if they arent available and 16C or J arent either, then I wont take that flight. Nothing to discuss. the GA and the CSR at the Plat desk told me to take the 8pm flight, I said no way a 752 during Peak travel times! Turns out the 8pm finally left at 3:30am! and the 9:30 flight was KOed. I feel bad for the misconnects who showed up at the gate 5 mins after the plane pushed back. They were told its not so bad you only have a 1 1/2 wait, which turned into a 9 hr wait! in the end and with the 3rd flight KOed you know there wasnt 1 single empty seat on that 752. So the 56 sat an hour plus waiting for its take off turn, got in at 9:30am instead of 7:45am , which would have KOed my chances of seeing Versailles and I would have had a 6 hr layover to spend at CDG. I could have taken the 8:45am flight onto BUD but chose the 3:45pm to give me time to run to Versailles. Needless to say I would have missed the 8:45 flight anyway Not going didnt really bother me as much as the 4 hr wait and Incompentence of the Baggage Office people simply moving you on without having done a proper check. Whenever I went back to them every hour or so, instead of looking it up in the computer they simply said due to teh weather I told you it would take long tonight just hang out at Carousel #9, maybe when I went to use the john it came up, when I got back it wasnt there and yes I checked the glass windows a few times, it was simply laying against the wall in the office with a ton of other bags, had they put those bags in the glass case at least those waiting would be able to see they are there. |
Originally Posted by channa
(Post 10090002)
I would suggest writing to CO Insider to find out exactly what happened with the seat assignment. Every time someone touches the record, it's logged, so they can find out who exactly did what. What I believed happen is: even thou at 3pm it still showed 32J when I tried OLCI for the last time, once the CO employee swipe his card (we had an Orange screen, BTW so did a number of others yesterday at the BF checkin), I think it simply reassigned me to an open seat, and since the flight was aleady under airport control and gate control nothing could be done. The question is why did the computer drop my seat to begin with? What if I was on a Upgrade to BF its possible it would downgrade me to Coach and then someone on the waitlist can actually get cleared if they are on line ahead of me at the Gate, since the computer will read it as a Coach tkt and reseat me in coach:eek: CO is good but when things hit the wall they just are TERRIBLE |
just checked the pda and the 56 yesterday was ship #9 the same ship #9 that it said it was to be on Tues. I did it by checking the 57 for today the turn around of yesterdays 56, which shows #9.
So no equipment change, so far no answer from anyone why I was removed from my seat, remember the screen . We dont care couldnt find anything that should have caused it to have happened. |
Originally Posted by craz
(Post 10088272)
EWR was and still is a total zoo tonight the 54 and 138 on 7/23 are maybe leaving around 3am on 7/24. I heard that there were some flights that were diverted and then released to fly to EWR only to be diverted again due to the 2nd and much worse storm that hit EWR. Also JFK was said to be in worse condition
I also heard an announcement that a San Juan flight that was diverted to BOS was finally arriving. Good times.;) |
Most seat reservations stick...
I rarely get switched on seats (even more so now that the planes are fuller and upgrades down a bit - but I digress). My guess is >95% of advance seat reservations are honored. Contract of carriage clearly states "CO does not guarantee allocation of any particular seat in the aircraft, including advanced seat requests." Maybe some switching was done to accomodate a family or couple who weren't seated together and your seat was not claimed at that point?
|
Originally Posted by sbm12
(Post 10089687)
Like I said above, there is a history in the reservation that would explain exactly who moved craz out of his seat and probably why. Sadly CO doesn't want to share that information ever.
This is an issue that drives customers AND agents nuts....esp at 20 minutes 'til departure. Some agents tend to give a stock answer rather than spend the 20 minutes arguing a moot point. |
Originally Posted by craz
(Post 10088064)
OK not allowed to do OLCI last night or anythime today for my EWR-CDG flight. Bearly got to the check-in counter on time 5:13 for a 6:15 flight. Go thru the motions and the screen turns Orange and a message "find a CO employee who will swipe thier card and confirm somethings, OK that gets down in a few mins, going thru everything and asks if I want to change my seat from 41C, You bet I do I had 32J resevred for over a week!!! well it wont me or the Red Coat do it, cant get any other seat either. Im told to do it at the gate , I asked can it be done at the PC (as a Plat Im in on an Intl, no panhandling:p)
Get to the gate theres a line a mile long ( bear in mind EWR was going thru H*LL late this afternoon Weds and night Massive thunder and Lightning storms) OK exit stage left to the PC, not much better. So back to the Gate, finally my turn, I explained what happened and that I wasnt willing to fly sitting squashed in 41C so far back as the turbulence is worse back ther. Was told its that or a middle seat. I said OK no choice Pull my bag, Im not going All I kept hearing was Sorry CO does not guanrantee any seat at any time, I said look heres my res from last week when it was tkted and it has me in 32J, I said when I checked in it was available only the kiosk wasnt letting me or the Red Coat to switch it to anything else. Was told most likely your bag will go anyway, I said I thought if I dont fly it cant fly, no since its so close to the departure time we can let it go anyway. Duh some Security system. Told go down to Carousel #9 it can take up to 2 hrs. I wish it did Try 4 hrs!!! Turns out I was suppose to see someone who sends someone to retrive it, so I was sitting by #9 for 3 hrs for nothing. OK finally spoke with Mr X and Im told I have to go back over to #9 and wait upwards of an hour. I do it, then I see the guy that was sent to find back at the desk , turns out he says he couldnt find it and its in the air, told by Mr x go file aclaim, sorry. Back to baggage services as she opens a file she sees a message that my bag was sitting in the back office for over 2 hrs! turns out teh right hand has no idea what the heck the left hand is doing, Why cause Mr X isnt given a computer to use, whats worse I wasnt the only going thru this oprdeal. Mr X kept trying to convince each person not to get their bags Retrived. Im being to feel that CO is reading and implementing USAirs game plan!! from 5:50pm when the GA asked that my bag be removed till 10pm no one saw anything about teh where abouts of my bag. all I kept hearing was since it was tagged to BUD most likely tahts where its going. I still cant understand why if it did fly on teh 56 CO wouldnt be able to contact AF and have them send it back on the 57 tommorrow. If it went to BUD I never would have seen it again. First of all, you weren't able to check in online. This actually had to do your routing. As I've mentioned in the past, our online check-in works for our most common international itinerary scenarios, but it doesn't handle every transit/destination country combination, including U.S. to Hungary. That's the reason you weren't able to get your boarding passes at continental.com this time, and a couple months back. At the airport, the challenge was that you were checking in at the kiosk at the exact same time we were releasing held seat assignments for everyone who hadn't checked in. You started your check-in transaction 2 minutes before our check-in cut-off, however, by the time you were able to see your itinerary we had released your seat assignment (because the cut-off had passed) and the kiosk gave you a new one. To make matters worse, when you attempted to get your original seat back, we were in the process of giving it to another customer at the gate, which would explain why we couldn't get it back for you at the kiosk. I'm sorry this didn't work out for you. |
Originally Posted by CO Insider
(Post 10097829)
At the airport, the challenge was that you were checking in at the kiosk at the exact same time we were releasing held seat assignments for everyone who hadn't checked in. You started your check-in transaction 2 minutes before our check-in cut-off, however, by the time you were able to see your itinerary we had released your seat assignment (because the cut-off had passed) and the kiosk gave you a new one.
|
Originally Posted by kingalien
(Post 10097870)
wow, talk about bad timing.
I will arrive at the airport with PLENTY of time to spare I will arrive at the airport with PLENTY of time to spare I will arrive at the airport with PLENTY of time to spare |
Originally Posted by sbm12
(Post 10089687)
I agree that folks should be moved about to accommodate others as necessary, .
I hope you get MIDDLE, LAST ROW seats on EVERY flight for the next 6 months. Why have STATUS if you move ma/pa kettle to accomodate THEM?! |
Originally Posted by PhillyPhlyer40
(Post 10098000)
:rolleyes:
I hope you get MIDDLE, LAST ROW seats on EVERY flight for the next 6 months. Why have STATUS if you move ma/pa kettle to accomodate THEM?! My point in the post you quoted is that when "necessary" moving people around must happen. Because of the way seats are assigned it rarely is necessary. I understand moving a single passenger (my wife) from one window seat to another to put a pair next to each other, despite the fact that the new window seat actually was missing a window, the old one was arguably the best Y seat on the plane and the pair moved into the seats was ineligible to actually sit there. CO doesn't randomly take elites and throw them in the back of the plane while putting non-status folks in those seats. And at the time my wife was non-status as well, so it was an even swap in their view. Or would you rather babysit someone's kid because their parent was sitting somewhere else on the plane? |
Originally Posted by sbm12
(Post 10098066)
Or would you rather babysit someone's kid because their parent was sitting somewhere else on the plane? Taking this off topic...but I can tell you that twice in my life I was moved on UA. (happen to BOTH be out of the same station) Once was a few weeks ago. I was called to the podium and it was REQUESTED if I would move because the g/a wanted to get a mom/son together. This was a E+ window for E+aisle. I do NOT like aisles. I requested another E+ window, and he stated he didnt have one, but would get the next pax. I took the seat...telling him it wasnt a big deal. Well..big deal it was!!! As I boarded, he handed me a F bp for my connecting flight, and smiled and thanked me again for changing seats. So...just a VERY VERY small sample, but this is how UA does it. |
Originally Posted by CO Insider
(Post 10097829)
Hi craz, I'm sorry to hear about this. There's a valid explanation for everything that happened, as unfortunate as it may be.
First of all, you weren't able to check in online. This actually had to do your routing. As I've mentioned in the past, our online check-in works for our most common international itinerary scenarios, but it doesn't handle every transit/destination country combination, including U.S. to Hungary. That's the reason you weren't able to get your boarding passes at continental.com this time, and a couple months back. At the airport, the challenge was that you were checking in at the kiosk at the exact same time we were releasing held seat assignments for everyone who hadn't checked in. You started your check-in transaction 2 minutes before our check-in cut-off, however, by the time you were able to see your itinerary we had released your seat assignment (because the cut-off had passed) and the kiosk gave you a new one. To make matters worse, when you attempted to get your original seat back, we were in the process of giving it to another customer at the gate, which would explain why we couldn't get it back for you at the kiosk. I'm sorry this didn't work out for you. also is there a way to inform the CSRs about those Countries that will not allow OLCI be it flying to them or from them? Scott a couple of pts and questions 1stly my May trip was EWR-CDG-VIE & BUD-CDG-EWR I was able and indeed had no problem doing OLCI if I remember as I wasnt flying into BUD, did the train VIE-BUD. The problem with my Nay trip was my Special Meal wasnt ordered for me, this time it was but teh seatw as the problem. 2ndly, OK say its was exact timing that when my Plat card was swiped is when the seats were released. I hear that what I dont understand is why did the System give me 41C with a person already in 41B when 33D was available and no one was as yet in 33E. Why put a Plat in the back when a much better seat was available? If it all was Gate control I dont believe the GA was able to assign both 32J & K and 33 D & E at the exact same time, so while the GA was taking care of the 32 shouldnt the computer have reassigned me to row 33, or any aisle that might have been available in the Blue seats? also what can be done about the Terrible way that CO handles Retrived bags! Hate to say it but it reminded me of what USAir had happen in PHL, BA in LHR with the T5, and yep Jet Blue 2/14 at JFK. Only since it wasnt on the same scale it gets swiped away, except for those of Us that had to endure it. |
| All times are GMT -6. The time now is 10:06 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.