Voucher given in-flight by FAs
 

Here's one you don't get often...

Was on an EWR-SFO this morning.

A passenger across the aisle in FC had a panic attack / medical emergency in-flight. So, they let his wife come up and sit next to him.

Paid FC passenger in that seat was sent back to coach without any discussion, and issued a voucher (big carbon copy form) by the flight attendants for a future FC flight.

Kind of makes me wish they asked for a volunteer to go back. Meal service had just concluded and it wasn't all that full in the rear.

It's obvious they would move the passenger next to the person with the attack - not ask for volunteers and have to play musical seats moving people around to get the wife seated next to him. This was exactly the right thing to do - take care of the pax in distress, not create an opportunity for some FFer to get a freebie.

I'm a bit skeptical about what you saw; to my knowledge, there isn't any such voucher.

how did you know he was a "paid" FC customer?

who gives a rat's rump? this is such a rare event.

in the years and thousands of flights i have taken, i have never experienced a flight with a medical emergency. so, whether or not the voucher exists for medical emergencies, who knows? :confused:

Once saw an FA give a blue THANKS card to a pax who gave up a bulkhead aisle seat for a wheelchair pax.

The card contains a beverage/headset coupon.

Under VERY RARE circumstances FA's are given a bev/headset coupon by the ga for a pax who has been inconvenienced. These are not supplied onboard.

Sorry to dissapoint but, the form you saw was an incident report due to the medical emergency. There is no such thing as an upgrade voucher available to the FA's.

Do the F/A's have medical incident reports onboard? If so, it would seem to me that they could have given the passenger a copy of the medical incident, which I am sure could include the information that he moved so the spouse of the affected person could be nearby. If you have that, and instructions to fax your boarding pass, reciept, and medical form to We Care with a request for compensation, you might get a nice voucher. Total speculation, but it seems that the CO people in the know all agree the voucher itself doesn't exist.

Sounds like it was the medical report.

The FA told the wife "he was a paid FC passenger, but we issued him a voucher, so he'll be okay" and had the form in his hand. Hearing voucher, and seeing the paper...didn't feel like leaning over to read.

Only reason I heard any of this was the headset jack was acting up and cutting out every 30 seconds...and not a great time to fish for another headset.

And yet again, an incredibly great crew service-wise. Worth every penny of extra fare over the competition.

Why would the FA give another pax medical report to the pax that moved to Y?

The FC passenger who moved to the back was most likely given an incident report form to state their version of what happened. Just a little extra CYA. We DO NOT have vouchers on board the aircraft. If the pax witnessed or helped with the medical in any way, they would be requested to fill out the incident report and mail it in. The are also other forms for the FA's and the ill pax to fill out as well.

I would have suggested to the pax that moved to Y to contact customer care/elite line and see what (if anything) could be offered to him.

Claro
 

Thanks for "clearing that up".

Hmmm...maybe it's ME...

I seem to be taking managing a medical emergency (while airborne) about twice every year. Sheesh!

At least NW gives you 5,000 thank-you miles. Haven't seen the equivalent on any other airline.

All the best, James

More information please. 5,000 miles for doing or experiencing what?

[b]in Flight Medical Emergencies[/b]
 

I am an Emergency Medical Technician with 33 years experience. Twice I have had to call diverts in flight for seriously ill pax. The FA's provided tremendous support during these emergencies and both pax were still unconscious when we off loaded them. The flight deck crew was also tremendous. They kept the plane level so we could work on the pax. They had us on the ground in fifteen minutes. Great Job!!

Yes, I filled out a complete incident report for the FA's.

About the only problem encountered was that we had to use some of the FA's oxygen tanks for the pax and could not take off till they were replaced. It was a red eye PDX-IAH and were had to wait about 3 hours for the tanks to be delivered. No grumbling from the other pax. They were very understanding.

Feels sorta strange sitting in the aisle, while landing, holding onto an unconscious pax lying in the aisle while giving them oxygen. At least in our ambulance we have them strapped down.