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Quote:

Originally posted by CameraGuy:
The fact that Revenue Management does not allocate F class as often as we would wish does not make EUA broken.

Agreed. Now you tell me why CO EUA does things like the one in the post below while NW EUA does not.

http://www.flyertalk.com/forum/Forum20/HTML/005706.html

I am not NJ David. I like EUA only if they ran it like the NW EUA once the revenue management had made their decisions on dumping to F. But it doesn't. So it is broken as far as I am concerned. My gripe has nothing to do with the dumping to F.

There are bug's. No doubt about that. I agreed with you on that. But, in the thread you linked, you yourself theorized that it was possibly Revenue Managment. If I was in your position, I would have called 1-800-we don't care. That is where I have had luck with manula upgrades.

Bottom line is that I will take EUA with a few bug's over the old call-in system.

Quote:

Originally posted by CameraGuy:
There are bug's. No doubt about that. I agreed with you on that. But, in the thread you linked, you yourself theorized that it was possibly Revenue Managment. If I was in your position, I would have called 1-800-we don't care. That is where I have had luck with manula upgrades.

Bottom line is that I will take EUA with a few bug's over the old call-in system.

I am having serious trouble making my posts understood by you. So I will let it go at this.

Quote:

Originally posted by Steve M:

The only option offered by CO was for me to not put my OnePass number on the record.

How do you accrue mileage and segments for elite status without having your OP# on the ticket? If this is a silly question, I apologize but I am curious how this can be done. Is this a choice Silvers must make?

Quote:

Originally posted by CameraGuy:
The two of you want to mix EUA with Revenue Management. As far as I am concerned, they are seperate.

The fact that Revenue Management does not allocate F class as often as we would wish does not make EUA broken.

You are correct in this regard to Rev. Magmt and EUA, but there are many many more times that I see an A9 F0 on CO flights than I will EVER see on NW flights, which makes me wonder. In this regard, I purchase my tickets accordingly to where I have a better chance at the upgrade.

Quote:

Are there bugs in EUA, yes. I am sure of that becuase I am sure of one thing. There is NO piece of software in the world that is bug free. Bug's happen. That still does not mean that EUA is broken.

You guy's don't like EUA, so you will look for anything to back up your argument that EUA is broken. Neither one of you has been able to tell me why the fact that Revenue Management is holding back F class seats means that EUA is broken.

But when I continually do not get upgraded within my window while there are F seats available, call CO and get the "these are not the F seats (droids) you are looking for... please move along..." but I can hang up the phone call the NW Elite line and get "Yes, Mr. Zipper, Window or Aisle" then I know there IS something broken with EUA and the CO elite customer service system.

Analise,

In answer to your question - you have them remove your OP number from the record prior to the EAU window. Then, have them add it once you get to the airport (at the gate or PC).

Quote:

Originally posted by jkazzoun:
Analise,

In answer to your question - you have them remove your OP number from the record prior to the EAU window. Then, have them add it once you get to the airport (at the gate or PC).

but, then what about the return flight. once you get to your destination, can the OP number be removed again?

If both passengers are in the same record and only one is Elite then NEITHER will be upgraded by EUA. If there are different records EUA will come into play. If you try to do a standby or companion UG day of departure in most cases the record will be split at that time so the EUA will come into play on the return. I know of no way to opt out of an upgrade if your OP# is in the record.

It's very easy to opt out of EUA. Call CO Reservations, and have the agent insert a Special Service Request not to be upgraded. You can keep your OP number in the record the entire time. Inserting the SSR is just a matter of choosing that choice from a menu. It's as easy as choosing a special meal. This feature has been available since shortly after EUA was implemented.

This thread was getting too long. Back to lurking.

Quote:

Originally posted by ResAgent86:
It's very easy to opt out of EUA. <snip> ...This thread was getting too long. Back to lurking.

Glad to see you are still around ResAgent! http://www.flyertalk.com/forum/smile.gif

Quote:

Originally posted by ResAgent86:
It's very easy to opt out of EUA. Call CO Reservations, and have the agent insert a Special Service Request not to be upgraded. You can keep your OP number in the record the entire time. Inserting the SSR is just a matter of choosing that choice from a menu. It's as easy as choosing a special meal. This feature has been available since shortly after EUA was implemented.

This thread was getting too long. Back to lurking.

Res--As always, I appreciate your knowledgable response. That sounds like a simple thing to ask for. I was just wondering, though. . .Why should the PASSENGER have to instruct the AGENT about this???

http://www.flyertalk.com/forum/redface.gif

Quote:

From recent personal experience I know for a fact that either that is not true, it does not work, or you have some severely training deficient people operating the Elite phone lines.

Quote:

...the fact that I bought an EWR-BOS ticket and redeemed a reward for my 6 year old son using the same itinerary. I could not link my paid PNR and his award PNR to guarantee us seating together, so I had both noted to not allow me an upgrade and I asked the elite line CSR (yeah right) to remove my one-pass number from mine. (If I got an upgrade, he would be a minor traveling alone - an illegal ticket.) 5 days out - I got an EUA - called in and reseated myself next to my son - 4 days out, another EUA, another call, this time with lots more notes on the PNR. 3 days out, another EUA - this time my original seat was taken and my son and I both had to move. Day of flight - seats confirmed and correct - 3 hours prior to flight - the d*mn EUA separates us again - again my seat is taken and we have to find seating together in a very crowded plane by asking people to move. Same story coming home.

And finally, please make note of our very scientific sample of a total of two CO employees participating on FT not even agreeing what the policy is on the very same thread http://www.flyertalk.com/forum/rolleyes.gif

Quote:

Originally posted by ResAgent86:
It's very easy to opt out of EUA.

Quote:

Originally posted by CALGal727:
I know of no way to opt out of an upgrade if your OP# is in the record.

Imagine the confusion and lack of information prevelant at CO. http://www.flyertalk.com/forum/rolleyes.gif

[This message has been edited by NJDavid (edited 12-04-2002).]

CALGal727 works at the airport. I work at Res. We use different software. I wouldn't expect her to know about our software. I wouldn't know the first thing about her job.

I get very few people asking to opt out of EUA, maybe three a year. She probably has never been asked, since she's at the airport.

[This message has been edited by ResAgent86 (edited 12-04-2002).]

ResAgent,

It may be available, but does not work (in practice). As I described in my post I talked to 4 agents amd got 3 different answers. The last (and first) said she would put in the SSR and it did not work (I got EAU'd). So, either the system or the humans are not working as they should...

Sorry, last point. In practical terms, the best way to make 100% sure you will not be upgraded is to omit your OP# from the record, save your tickets and request the miles after the entire itenerary is complete.The system may have ways to make it happen otherwise but I think it is clear this will not always work in practical (real life) application.