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UPDATE
Originally Posted by goingbananas
(Post 17712572)
I don't fly NRSA (but have the ability to do so), and will try this out on a flight in the next several days to see if the system is accurately reflecting what you have said in the post and report back.
Thanks for the detailed response Shannon.... I just went ahead and listed myself (and checked-in) for a couple of flights scheduled for departure within 50 minutes to an 1 hour from now. 2 for Y and 2 for F. (listing my SO in F :) and yours truly in the back). On all occasions (looking at the mobile app), my name (and hers) showed up on the Standby list and not on the upgrade list (at least her), even listing for F....I actually was #10 on the standby list and in 5 minutes (50 min to departure), I dropped several spots!! I would have assumed (on the mobile app) that her name would appear on the Standby list and the upgrade list but it only appeared on the Standby list. Maybe it only shows that on the screens at the gate, but frankly, I never really pay attention to the screens around the boarding area. Also, as a disclaimer, I did this test on flights where the loads light and would accommodate all listed people (and them some) so the GA didn't have any issues getting all on the particular flight that I went to the point where my name shows up as cleared with a seat assigned. ;) This was just my test on it. YMMV..... |
Originally Posted by NeoOfTheCRS
(Post 17712873)
I think we (and UACO management) should agree that buy-ups should not be triggered until upgrade inventory is >1 and all the elites have been cleared.
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Originally Posted by goingbananas
(Post 17712942)
Update
I just went ahead and listed myself (and checked-in) for a couple of flights scheduled for departure within 50 minutes to an 1 hour from now. 2 for Y and 2 for F. (listing my SO in F :) and yours truly in the back). On all occasions (looking at the mobile app), my name (and hers) showed up on the Standby list and not on the upgrade list (at least her), even listing for F....I actually was #10 on the standby list and in 5 minutes (50 min to departure), I dropped several spots!! I would have assumed (on the mobile app) that her name would appear on the Standby list and the upgrade list but it only appeared on the Standby list. Maybe it only shows that on the screens at the gate, but frankly, I never really pay attention to the screens around the boarding area. Also, as a disclaimer, I did this test on flights where the loads light and would accommodate all listed people (and them some) so the GA didn't have any issues getting all on the particular flight that I went to the point where my name shows up as cleared with a seat assigned. ;) This was just my test on it. YMMV..... |
Originally Posted by Baze
(Post 17712973)
Not sure why your SO would be on the upgrade list if you listed them in F. Standby list makes sense as standby for F. You as standby for Y yes, I can see you being on the upgrade list also.
As far as my SO, her name doesn't appear on the mobile app in the UG list category, only as a standby (just like myself in Y would). So, essentially, how this would happen based on this, is you would go from the Standby list, get the seat say in F (with her case), then you would see her on the cleared list with the appropriate seat number in F (if she can clear into it). To summarize, (based on this experiment with the mobile app), she would go from the standby list, to cleared with her seat in F while not appearing on the UG list during the process... On another note, maybe the next time I do this is at the airport and see if the screens in the boarding area are different than what is showing on the mobile app (with regards to UG list vs standby list, on both or not). |
Originally Posted by UA Insider
(Post 17710093)
..we can take a look to see who the five customers on the standby list were. If three or greater are Elite customers, then the offer your daughter received is definitely an issue..
I was once assured in written by UA management that upgrades requested on instruments always beat paid upgrades. So other than non revs, any person on that waitlist should be offered the ug ahead of a person willing to buy an ug. Or are more recently the fare buckets narrow down so much close to departure that these ug sells can be justified as a buy up to a higher cabin? |
Originally Posted by goingbananas
(Post 17713008)
As far as myself, I would not appear on the UG list since I listed for Y only when listing.
As far as my SO, her name doesn't appear on the mobile app in the UG list category, only as a standby (just like myself in Y would). So, essentially, how this would happen based on this, is you would go from the Standby list, get the seat say in F (with her case), then you would see her on the cleared list with the appropriate seat number in F (if she can clear into it). To summarize, (based on this experiment with the mobile app), she would go from the standby list, to cleared with her seat in F while not appearing on the UG list during the process... On another note, maybe the next time I do this is at the airport and see if the screens in the boarding area are different than what is showing on the mobile app (with regards to UG list vs standby list, on both or not). |
Originally Posted by goingbananas
(Post 17712942)
Update
I just went ahead and listed myself (and checked-in) for a couple of flights scheduled for departure within 50 minutes to an 1 hour from now. 2 for Y and 2 for F. (listing my SO in F :) and yours truly in the back). On all occasions (looking at the mobile app), my name (and hers) showed up on the Standby list and not on the upgrade list (at least her), even listing for F....I actually was #10 on the standby list and in 5 minutes (50 min to departure), I dropped several spots!! I would have assumed (on the mobile app) that her name would appear on the Standby list and the upgrade list but it only appeared on the Standby list. Maybe it only shows that on the screens at the gate, but frankly, I never really pay attention to the screens around the boarding area. Also, as a disclaimer, I did this test on flights where the loads light and would accommodate all listed people (and them some) so the GA didn't have any issues getting all on the particular flight that I went to the point where my name shows up as cleared with a seat assigned. ;) This was just my test on it. YMMV..... |
Please forgive a UA interloper interjecting here, but I am really trying to understand this new (to a UA flyer) system. There is a thread over on the consolidated forum about a questionable upgrade practice and I came over here looking for some background.
From what I gather from UA Insider's postings on this thread, these low cost offers to upgrade should only appear when there are seats available over and above the number of seats needed to clear elites off the upgrade list. For example, if 2 elites are on the list and 5 seats remaining, 3 cheap upgrades will be offered for sale to non-waitlisted flyers. In other words, the first 2 seats are "protected" so the elites will clear into them at some type of "sweep" time. What I do not understand: If COs system is sophisticated enough to analyze the wait list and dynamically offer cheap upgrades to other flyers, why don't they just clear the upgrades for those elites on the list? What is the purpose of these upgrade "sweeps". Can someone that is familiar with both systems / processes explain this to a simple UA flyer :D |
Originally Posted by Sulley
(Post 17713260)
Did you list for a sUA or sCO flight? UA will display the standby status different than CO. Apollo and the app sometimes have issues.
The Express flights, we were both at the top of the Standby list. did them on CR7's so they had F seats as well. The UA operated, I ended up on second to last on the list. Number 16 if I remember right. The BP8A vs BP8C played a role on these. ;) All flights had F seats left 45 minutes out from departure, anywhere from 2 to 5 (depending on the flight). One flight did not have as many on the UG list for F and it would have been interesting to see if the seat went from standby for Y to a confirmed seat to F. Like I mentioned, it would have been good to do this experiment at the airport (especially in the handful of cities that I know the GA's real well), and look at the mobile app site, vs the boards, vs what my GA friends see. |
Originally Posted by Cbmaz
(Post 17713162)
That's true when you list yourself as space available, but Shannon indicated that there were positive space employees who are eligible for the UG and will show up on the UG list.
All I did was book the flights as NRSA and went on the mobile app and see what the result was. I have seen many times that my SO got a F seat (after the flight has left) and really not paying attention to if she was on the UG list as well as the Standby list. |
Originally Posted by weero
(Post 17713100)
How is being an elite relevant to this particular case?
Originally Posted by weero
(Post 17713100)
I was once assured in written by UA management that upgrades requested on instruments always beat paid upgrades. So other than non revs, any person on that waitlist should be offered the ug ahead of a person willing to buy an ug.
Originally Posted by weero
(Post 17713100)
Or are more recently the fare buckets narrow down so much close to departure that these ug sells can be justified as a buy up to a higher cabin?
* M only for Plat or higher. |
So how does this explain late 2009, early 2010 flights for example from CLE-LAX, where I could see a few known Plat's on the list ahead of me as a 1K, I chose to pay the TOD upgrade option. I sat in first, the CO Plat's did not. They were ahead of me, as well they should be on CO metal, yet by my purchase of the upgrade, they lost out.
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Originally Posted by COSPILOT
(Post 17714127)
So how does this explain late 2009, early 2010 flights for example from CLE-LAX, where I could see a few known Plat's on the list ahead of me as a 1K, I chose to pay the TOD upgrade option. I sat in first, the CO Plat's did not. They were ahead of me, as well they should be on CO metal, yet by my purchase of the upgrade, they lost out.
Personally, I am new to the CO way of things and seeing plus/as well of what I am hearing, it is not making me feel all warm and fuzzy in the new UACO land.... |
Off topic, but what's the s stand for in sUA/sCO?
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Originally Posted by 21A
(Post 17714285)
Off topic, but what's the s stand for in sUA/sCO?
Originally Posted by goodeats21
(Post 17713565)
What I do not understand: If COs system is sophisticated enough to analyze the wait list and dynamically offer cheap upgrades to other flyers, why don't they just clear the upgrades for those elites on the list? What is the purpose of these upgrade "sweeps".
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