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-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Did gate know I was in PC? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1151422-did-gate-know-i-pc.html)

IAH-OIL-TRASH Nov 22, 2010 11:00 am

Did gate know I was in PC?
 
...or did a change in my seating "blip" in PC?

Flying LAX-OGG yesterday. 1st fully booked, only one not checked in, so I was figuring UG chances slim. Podium at PC calls me and hands me 4E. Did the gate know I was in PC after I logged in there, or does the PC podium get notification from the sytem re change of seats for passengers who have entered? Just curious...

Also, first time trying IAH-OGG via LAX and was pleasantly surprised, inspite of late incoming plane from EWR (late departure plus hellacious nose wind). Choice of 3 meals up front plus sundae from the Cleveland(!) based crew. Glad they get this perk (for a while?).....

cova Nov 22, 2010 2:25 pm


Originally Posted by IAH-OIL-TRASH (Post 15239864)
...or did a change in my seating "blip" in PC?

Flying LAX-OGG yesterday. 1st fully booked, only one not checked in, so I was figuring UG chances slim. Podium at PC calls me and hands me 4E. Did the gate know I was in PC after I logged in there, or does the PC podium get notification from the sytem re change of seats for passengers who have entered? Just curious...

I suspect the nice people at the LAX PC monitored the upgrade list and likely figured out you were a PC member and called you. The LAX PC is right across from a couple of the gates. LAX PC agents tend to be on top of what is going on.

There is nothing automated that I am aware. This would not work at IAH - since too many clubs and too many gates.

Nice on the part of the LAX PC.

EWR764 Nov 22, 2010 2:48 pm

Agents are able to see which customers have entered the PC and at what time, but this wass definitely an "extra mile" instance by the LAX PC staff, who happen to be among the best in the system.

LuvLasVegas Nov 22, 2010 2:50 pm

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

Good to hear they were on top of it.

bocastephen Nov 22, 2010 3:10 pm

LAX PC agents complete the 'holy trinity' of PC perfection with FLL and HNL. They are truly a great team.

Scott6067 Nov 22, 2010 5:17 pm

I have talked to my friends in the PC and they say that the gate can see that you are in the club and which one in fact. They will call down to the PC at times. Don't know who made the call here but either way it was proactive and very customer forward on their part!


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