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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Short-haul rewards (not) and CO's most professional work at home CS (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1143410-short-haul-rewards-not-cos-most-professional-work-home-cs.html)

channa Nov 2, 2010 6:22 pm
Originally Posted by entropy (Post 15063306)
I'm fairly confident that if I was on the phone with the 1K desk, they'd solve the problem within 10 minutes. They'd either manually price the award, or ticket it as is, and toss me 7k RDM.

But more importantly, they'd report it and ultimately get it fixed.

I reported a bad route to the 1K desk once, they verified it, offered to manually price my ticket, then reported it, and within a few days it was resolved for everyone.

entropy Nov 2, 2010 8:50 pm
A very helpful ESD agent got the job done :)

channa Nov 2, 2010 9:17 pm
Originally Posted by entropy (Post 15064145)
A very helpful ESD agent got the job done :)

Excellent! I never knew CO Insider worked the ESD desk.


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