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-   -   Lounge issue at NRT.....help (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1130146-lounge-issue-nrt-help.html)

Houston2mnl Sep 25, 2010 6:32 pm

Lounge issue at NRT.....help
 
I am going IAH-NRT-MNL...

I am BF landing on IAH to NRT but since JAL isnt a partner, I am in coach going to MNL.

Everytime in the past I had no problem getting in the the ANA or NW lounge.
However, on my last trip, I tried two ANA lounges and was rejected at both.

I understand NW...but what has changed with ANA? They even picked up the phone and called somebody because i was so persistant.....but was still rejected.

Is this just the way it is or is there some secret Yokyo handshake I am missing?

thanks...

jrzyshawn Sep 25, 2010 6:37 pm


Originally Posted by Houston2mnl (Post 14790182)
I am going IAH-NRT-MNL...

I am BF landing on IAH to NRT but since JAL isnt a partner, I am in coach going to MNL.

Everytime in the past I had no problem getting in the the ANA or NW lounge.
However, on my last trip, I tried two ANA lounges and was rejected at both.

I understand NW...but what has changed with ANA? They even picked up the phone and called somebody because i was so persistant.....but was still rejected.

Is this just the way it is or is there some secret Yokyo handshake I am missing?

thanks...

Check here for a list of lounges you can enter as a Star Alliance Gold member. As I understand it, you must be departing on a Star Alliance member airline for entry. Since JAL is a OneWorld member, I think that is why you were denied.


Star Alliance Gold Customers Travelling in Any Class: Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.
  • Customer must present a valid frequent flyer programme Star Alliance Gold level card
  • Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport
  • Customer is entitled to one guest
  • Continental, United, and US Airways Star Alliance Gold customers may only access the Presidents Club, Red Carpet Club and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.




samplat Sep 25, 2010 6:43 pm

I haven't flown CO but have flown UA there many times and never had issues with getting into an Ana lounge (most recently earlier this year). It's possible something changed recently and Ana has new restrictions similar to some TG lounges at BKK (*A can only use specific ones).

You could also try the NRT UA RCC which isn't bad.

hur88 Sep 25, 2010 6:52 pm

You are departing on JAL. You can't use a Star Alliance lounge at NRT.

snod08 Sep 25, 2010 7:13 pm

Yes, you need to depart on a Star Carrier in order for you to access the ANA or UA-RCC lounges.

You were leaving on JAL, which is why you had no access.

Houston2mnl Sep 25, 2010 9:48 pm

Thanks for the replies. I guess its off to one of those 20$ day rooms with a shower.

Russell745 Sep 26, 2010 4:42 am

I used the UA RCC which had a superb shower.

http://www.continental.com/web/en-US...amenities.aspx

Shower Facilities

Freshen up when you arrive at your destination with our shower facilities. Arrive revived and in better shape for your meeting or whatever adventures the day may bring.

Shower facilities are available to our BusinessFirst customers in the following cities.

Contact a concierge before departure to request information about these facilities.
Asia

* Hong Kong (HKG)
* Tokyo, Japan (NRT - Narita)


They must be giving access to a lounge to get this done. Probably is UA rather than ANA.
Any port in a storm, no?

snod08 Sep 26, 2010 5:44 am


Originally Posted by Russell745 (Post 14793734)
I used the UA RCC which had a superb shower.

http://www.continental.com/web/en-US...amenities.aspx

Shower Facilities

Freshen up when you arrive at your destination with our shower facilities. Arrive revived and in better shape for your meeting or whatever adventures the day may bring.

Shower facilities are available to our BusinessFirst customers in the following cities.

Contact a concierge before departure to request information about these facilities.
Asia

* Hong Kong (HKG)
* Tokyo, Japan (NRT - Narita)


They must be giving access to a lounge to get this done. Probably is UA rather than ANA.
Any port in a storm, no?

The OP is not departing on a Star Alliance flight. Therefore will not have access to UA RCC.

Russell745 Sep 26, 2010 6:17 am


Originally Posted by snod08 (Post 14794049)
The OP is not departing on a Star Alliance flight. Therefore will not have access to UA RCC.

I'm reading OP as flying BF, IAH-NRT, no?
CO's BF Amenity page states, that there will be shower facilities upon arrival in NRT. Wouldn't it be logical for it to be the UA RCC?

snod08 Sep 26, 2010 6:25 am


Originally Posted by Houston2mnl (Post 14790182)
I am going IAH-NRT-MNL...

I am BF landing on IAH to NRT but since JAL isnt a partner, I am in coach going to MNL.


Originally Posted by Russell745 (Post 14794243)
I'm reading OP as flying BF, IAH-NRT, no?
CO's BF Amenity page states, that there will be shower facilities upon arrival in NRT. Wouldn't it be logical for it to be the UA RCC?

Yes, you have a good point. But, NRT seemingly does not have arrival facilities for BF pax connecting to non-star partners.

The BF concierge at IAH can probably organize a shower at NRT if the passenger was completing travel at NRT.

This seems to be such a dumb arrangement....but its what it is.

sbm12 Sep 26, 2010 6:29 am


Originally Posted by snod08 (Post 14794286)
The BF concierge at IAH can probably organize a shower at NRT if the passenger was completing travel at NRT.

Sortof. I tried to use this once. I was given a coupon for the public shower facilities and escorted through immigration and customs - a route that is pretty hard to get lost on - and then left to my own faculties to find the facility. Needless to say, I wandered around for 30 minutes and then gave up.

snod08 Sep 26, 2010 6:34 am


Originally Posted by sbm12 (Post 14794295)
Sortof. I tried to use this once. I was given a coupon for the public shower facilities and escorted through immigration and customs - a route that is pretty hard to get lost on - and then left to my own faculties to find the facility. Needless to say, I wandered around for 30 minutes and then gave up.

So, the shower rooms at the airport are the best bet for the OP. And they are really nice and clean and not too expensive at NRT!

Russell745 Sep 26, 2010 7:10 am

Back in April I did
CO EWR-NRT BF
UA-NRT-TPE Y
Upon arrival in NRT I was admitted to both UA and ANA clubs.
I guess by virtue of my PC card? and an outbound Star flight?

So without one of these you're screwed if you BF into NRT w/o an outbound Star flight?

Might be the only time I would consider a quick refundable ticket purchase.
Although that is a bit much.

manneca Sep 26, 2010 8:18 am


Originally Posted by Russell745 (Post 14794432)
Back in April I did
CO EWR-NRT BF
UA-NRT-TPE Y
Upon arrival in NRT I was admitted to both UA and ANA clubs.
I guess by virtue of my PC card? and an outbound Star flight?

So without one of these you're screwed if you BF into NRT w/o an outbound Star flight?

Might be the only time I would consider a quick refundable ticket purchase.
Although that is a bit much.

You are *Gold (I assume as CO Platinum). As *Gold you get lounge access when departing on a *A flight (even in Y). I think you also get access on a PC membership to all UA lounges. The problem is departing on a non*A flight.

The lounge rules are incredibly complicated.

usa18dca Sep 26, 2010 12:27 pm

These ANA folks are strict, I flew UA in paid C from SIN-NRT then DL NRSA NRT-HNL. ANA does not have arrivals lounge however I was admitted into the UA Lounge as a paid Biz passenger and * Gold.


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