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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Gate Agent Shenanigans? (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1125211-gate-agent-shenanigans.html)

usa18dca Sep 10, 2010 8:13 pm
Originally Posted by Cbmaz (Post 14637340)
non revs cannot be cleared until all rev stbys are cleared first.
Unless they are on a PS priority (Positive Space)...

CHIC SILBER Sep 10, 2010 8:28 pm
No Certainty
 
Originally Posted by channa (Post 14637130)
You have to specify it with the agent. "I only want to get on this flight if I can preserve my upgrade." It should not be a problem. I've done it many times. :)

Just because you "specify" doesn't mean that they will

They don't have to do it your way

Cbmaz Sep 10, 2010 8:33 pm
Originally Posted by usa18dca (Post 14637357)
Unless they are on a PS priority (Positive Space)...
Correct, though PS Doesn't go Stby unless the flight is full, they can assign seats at time of booking, though as a rule they shouldn't. If the flight is full then they are placed on the oversold list (after all rev customers, elite upgrades included) and are the last to clear before any stby pax since they are a confirmed ticketed passanger. If the flight is overbooked and volunteers are needed they must declare themselves a must ride and a follow up is done with their superiors.

J.Edward Sep 10, 2010 8:57 pm
Originally Posted by CHIC SILBER (Post 14637401)
Just because you "specify" doesn't mean that they will
FWIW they've always done it for me.

bocastephen Sep 10, 2010 9:50 pm
I'm surprised this happened at SEA - I fly from here all the time, and every agent I've dealt with there is great, and I've never seen nor suspected the upgrade process to ever deviate from by-the-book.

Can you describe these agents?

channa Sep 10, 2010 10:04 pm
Originally Posted by CHIC SILBER (Post 14637401)
Just because you "specify" doesn't mean that they will

They don't have to do it your way

Never had a problem with it. Have you gotten pushback with UA on this?

mike_asia Sep 10, 2010 10:09 pm
what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.

channa Sep 10, 2010 10:14 pm
Originally Posted by sfogate (Post 14636513)
The kiosk is the best way to check in. It doesn't make mistakes like agents do.
The most professional kiosks in the industry...

usa18dca Sep 10, 2010 10:15 pm
Originally Posted by mike_asia (Post 14637802)
what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.
Have you flown EK yet Mike? They don't tolerate Trolls who call airline staff ignorant!

mnmag Sep 10, 2010 10:18 pm
Originally Posted by channa (Post 14637817)
The most professional kiosks in the industry...
:D

mike_asia Sep 10, 2010 10:18 pm
Originally Posted by usa18dca (Post 14637823)
Have you flown EK yet Mike? They don't tolerate Trolls who call airline staff ignorant!
Yes i have and all the EK staff i have encountered are very competent unlike the CO ones that have a 'Not my problem attitude'

This is one of the major reasons I moved my operations out of the US and IAH specifically.

peace
(mike_asia)

usa18dca Sep 10, 2010 10:20 pm
Originally Posted by mike_asia (Post 14637837)
Yes i have and all the EK staff i have encountered are very competent unlike the CO ones that have a 'Not my problem attitude'

This is one of the major reasons I moved my operations out of the US and IAH specifically.

peace
(mike_asia)
I hear the People's Republic of North Korea needed the business badly so I wish you and your assistant the best of luck! :D

mike_asia Sep 10, 2010 10:22 pm
Originally Posted by usa18dca (Post 14637847)
I hear the People's Republic of North Korea needed the business badly so I wish you and your assistant the best of luck! :D
Air Koryo probably has more professional people than the trash working at CO

channa Sep 10, 2010 10:25 pm
Originally Posted by mike_asia (Post 14637837)
This is one of the major reasons I moved my operations out of the US and IAH specifically.
Understandable. IAH labor may be cheap, but any good businessman knows, you get what you pay for.

Olton Hall Sep 10, 2010 11:02 pm
Originally Posted by mike_asia (Post 14637802)
what a bunch of ignorant CO staff. They should all be fired and replaced with foreign workers at a fraction of the cost after training by SQ and CX.
"Hello. My name is Peggy. What is problem please?"


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