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Originally Posted by AA2MM
(Post 13022136)
And as most of you folks here have to agree : the domestic, less senior FAs give better service than those jaded senior FAs flying internationally.
For those of you who want to tell me to go fly some other airlines : well, YES I will. I have qualified as 1K on UA already. I will walk with my feet over to UA, AA and CX. And I will fly CO as little as I could. Just my 2 cents. And believe me, I have flown enough F and C, to know the difference between good and bad, bad and unacceptable. Xmas Gringe. :p I'm certainly no KoolAid drinker but frankly the TATL BF service I have received has always been excellent, occasionally stellar. My worst experiences with CO have been TransCon, where I found the F/A's often grumpy and occasionally downright mean. I have not been a major CO frequent flyer for years, but I still fly CO for value and convenience. For me, that translates usually into RJ flights out of EWR (technically that's not even on CO) to places such as YQB and GSP, but I lso fly a fair amount of paid BF TATL. My issues with CO are the cramped coach cabin and its brutally uncomfortable seats, and the almost always theatrically dreadful performance of the airline anytime something goes wrong, especially with the outrageously unresponsive WeCare department.... |
Originally Posted by TWA Fan 1
(Post 13022155)
Interesting. I have never flown CO Transpac, but I fly a lot of TATL BF.
I'm certainly no KoolAid drinker but frankly the TATL BF service I have received has always been excellent, occasionally stellar. My worst experiences with CO have been TransCon, where I found the F/A's often grumpy and occasionally downright mean. I have not been a major CO frequent flyer for years, but I still fly CO for value and convenience. For me, that translates usually into RJ flights out of EWR (technically that's not even on CO) to places such as YQB and GSP, but I lso fly a fair amount of paid BF TATL. My issues with CO are the cramped coach cabin and its brutally uncomfortable seats, and the almost always theatrically dreadful performance of the airline anytime something goes wrong, especially with the outrageously unresponsive WeCare department.... I personally like the american style more hands off service, than the intensive questioning kind of the asian carriers(just a preference I know others like the other just fine!) |
Originally Posted by Steph3n
(Post 13022243)
I won't fly TPAC BF till a couple months, but this surely doesn't match my TATL (EWR based) BF flight experience either.
I personally like the american style more hands off service, than the intensive questioning kind of the asian carriers(just a preference I know others like the other just fine!) This past summer I took a GVA-EWR (6D) in which the service was friendly, professional, caring, efficient, fun, just terrific. In some ways I prefer this type of service to the more formal, somewhat obsequious service one can receive on a number of international carriers. |
Originally Posted by Moriens
(Post 13022129)
No comment on the discrimination issues, but is it possible that a gate agent might gate-check a carry-on due to a full SAT-IAH flight, so the carry-on is available to be picked up at the gate in IAH, but a passenger might reasonably interpret “we'll check your bag” as checking it through (interline to HYD in this case)?
Then there might be a forlorn bag sitting at a gate in IAH until someone figures out where it belongs, which could explain the four-day delay for that bag. If you're talking about mainline, I think we've heard time and time again that this is impossible unless your bag is shaped like a stroller. |
Thanks for understanding the issue, lensman...and being clear, FlyingHoustonian.
To all the CO apologists, I never said that this is routine or common, but bad apples do exist. I was just appalled by the CS on this issue. Perhaps, considering past experiences, I shouldn't have been surprised. As for the equipment, it wasn't an RJ, it was a 737-300 And the policy issue: It was made clear to my wife and then to me by the CSM that the CO policy is that gate checked bags will be checked in to the final destination and not retrievable at any connections. This is the reason why this whole mess happened. I think it is a bad policy. That's it from me on this topic... Happy New Year! |
Originally Posted by YesLetsDiscuss
(Post 13118048)
And the policy issue: It was made clear to my wife and then to me by the CSM that the CO policy is that gate checked bags will be checked in to the final destination and not retrievable at any connections. This is the reason why this whole mess happened. I think it is a bad policy. |
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