FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Continental OnePass (Pre-Merger) (https://www.flyertalk.com/forum/continental-onepass-pre-merger-488/)
-   -   Baggage Policy Discrepancy (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1004732-baggage-policy-discrepancy.html)

mkahanek Oct 11, 2009 10:09 am
Baggage Policy Discrepancy
 
So there seems to be some confusion on how many bags I can take with me on an upcoming trip from Houston to Quito.

According to Continental's website I should get three bags as a Gold (will be plat at the time of travel)

Platinum and Gold Elite customers**

**May check three bags at no charge as long as each bag is a maximum 70 lbs (32 kg) and 62 linear inches (157 cm) (total length + width + height). Ticket must reflect confirmed seat for segment in which customer is checking in.

But, at the urging of family members I called to confirm. After spending time on hold with two individuals I am told it is two bags and not three. I was advised to print this "mistake" from the website and take it to the airport.

Is this indeed a mistake or do the folks on the phone not know the true policy?

jrzyshawn Oct 11, 2009 10:36 am
Originally Posted by mkahanek (Post 12600833)
So there seems to be some confusion on how many bags I can take with me on an upcoming trip from Houston to Quito.

According to Continental's website I should get three bags as a Gold (will be plat at the time of travel)

Platinum and Gold Elite customers**

**May check three bags at no charge as long as each bag is a maximum 70 lbs (32 kg) and 62 linear inches (157 cm) (total length + width + height). Ticket must reflect confirmed seat for segment in which customer is checking in.

But, at the urging of family members I called to confirm. After spending time on hold with two individuals I am told it is two bags and not three. I was advised to print this "mistake" from the website and take it to the airport.

Is this indeed a mistake or do the folks on the phone not know the true policy?
Bag info is here. The info has just changed to allow three bags for plats and gold so I guess the agent was not aware of the change, but I am sure the computers are @:-)

mkahanek Oct 11, 2009 10:40 am
Yep
 
I directed the folks on the phone to this page. She put me on hold for 15 minutes, came back and said the web was wrong. So that is where the confusion is for me.

sbm12 Oct 11, 2009 12:17 pm
When is the trip? The *G allowances (3 bags) may not actually be in effect until the *A change.

mkahanek Oct 12, 2009 9:16 am
Flight
 
My flights are IAH-UIO 11/10 and UIO-IAH 11/17.


All times are GMT -6. The time now is 3:13 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.