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-   -   CO missing miles form (https://www.flyertalk.com/forum/continental-onepass-pre-merger/1004718-co-missing-miles-form.html)

stevekoe Oct 14, 2009 9:55 am


Originally Posted by JonIND (Post 12621088)
I had two flights from 9/30 post to my account and then disappear! (And my mileage balance went down accordingly.) The double EQM bonuses for these flights also posted and are still on the account.

I have an e-mail into OnePass to inquire as to what's going on...

My above mentioned flight that disappeared was also from 9/30. It has re-appeared, but my flights from 10/6 - apparently, like others have reported - still have not posted.

bobbybrown Oct 14, 2009 10:46 am


Originally Posted by HobokenFlyer (Post 12632957)
Cardinal Rule of Mileage Accrual: ALWAYS says your boarding passes and ticket receipts until ALL your mileage posts.

- HF

That's true. I was stupid. But what if it was a paperless boarding pass, through iPhone or blackberry? which is not my case, though. Just curious.

hughw Oct 14, 2009 11:24 am

I sent in a Missing Mileage Request with boarding passes for a couple of AMTRAK trips NYC-BOS about 3 weeks ago and they haven't posted yet. Should I give it more time or give them a call?

sbm12 Oct 14, 2009 12:07 pm


Originally Posted by bobbybrown (Post 12633778)
That's true. I was stupid. But what if it was a paperless boarding pass, through iPhone or blackberry? which is not my case, though. Just curious.

Right now those are only working for CO flights crediting to CO so it shouldn't be a problem to get the credit. In the future, who knows.

rangr Oct 14, 2009 12:12 pm

missing mile credit
 
I had a return flight get credited, but not the outgoing (both CO flights). The online mileage credit form was not accepting the ticket number I had.
Called Elite desk, they transferred me to Onepass service desk, and the person who answered said I'd get credit in 24-48 hours.

hangeemofo Oct 14, 2009 3:03 pm

How about this? My most recent account activity is listed with the following entry:
09/28/2009 Elite Status Twice as Fast Mileage: 0

Is that what everyone else is seeing?

bdraco Oct 14, 2009 10:24 pm

I am missing milage on a sunday flight, however the monday flight the next day posted.

sbm12 Oct 15, 2009 6:40 am


Originally Posted by hangeemofo (Post 12636417)
How about this? My most recent account activity is listed with the following entry:
09/28/2009 Elite Status Twice as Fast Mileage: 0

Is that what everyone else is seeing?

That is normal as that entry earns no RDMs, the value shown in that column. If you click in to view the details of your account you'll see that there are EQMs on that line.

quartermoon Oct 15, 2009 8:45 am

My miles for the return SJC-IAH on 10/12 posted to my account, but the miles from the outbound IAH-SJC on 10/6 still had not, so I called the Elite Line. They transferred me to the OnePass Customer Service dept. Was told that the wait for an agent was 15-20 minutes, but an agent was on the line in 3 minutes (yay!)

She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.

GIGFY Oct 15, 2009 2:25 pm


Originally Posted by quartermoon (Post 12646598)
My miles for the return SJC-IAH on 10/12 posted to my account, but the miles from the outbound IAH-SJC on 10/6 still had not, so I called the Elite Line. They transferred me to the OnePass Customer Service dept. Was told that the wait for an agent was 15-20 minutes, but an agent was on the line in 3 minutes (yay!)

She said that they had lots of problems with miles on the 6th, but she could put them in manually. Gave her the information she asked for and she said they would post at midnight. I'll check tomorrow and see.

I too had problem with miles from flights on 10/6 not posting in usual timeframe.

I filled in the missing miles form late night 10/10 (impatient, as looking to book reward), and the miles were there following morning.

BTW, e-tkt # has to be entered in full, with leading zeros, even though the tab does not seem to accept all digits, oherwise you may get error message, as I did first time.

Hope all goes well for you.

quartermoon Oct 16, 2009 9:14 am

My missing miles posted later that same day (after I called the Elite line). So if anyone is missing miles from last week, I suggest you call. They know there was/is a problem, and it seems to get resolved without drama.

JonIND Oct 16, 2009 12:33 pm


Originally Posted by JonIND (Post 12621088)
I had two flights from 9/30 post to my account and then disappear! (And my mileage balance went down accordingly.) The double EQM bonuses for these flights also posted and are still on the account.

Just a follow-up to my earlier post... I e-mailed the OPSC on Monday of this week about the missing flights from 9/30, and they were restored on Wednesday.


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