Citi Prestige 4th night free reimbursement survey
I am just curious... want to take a poll on when everyone is receiving the 4th night free credit on their statements.
a) 1st statement received after completing stay b) 2nd statement received after completing stay c) 3+ statements received (and did you call in to chase Prestige for it) |
Originally Posted by zzrayzz
(Post 26340454)
.... want to take a poll on when everyone is receiving the 4th night free credit
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I have a ton of reservations through Citi, being a professional road warrior. But since Aspire has taken over, I get credits in less than one billing cycle. Often 2-3 weeks after the stay is over.
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Last month I received the fourth night reimbursement on the same bill as the hotel charge.
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I checked out of my hotel on 3/22 and just received my statement credit 3/30.
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I travel for work nearly every week, so obviously I have lots of data points. Just looking since Aspire took over:
January and February I averaged about ten days between the hotel charge posting, and seeing the statement credit post. Longest was fifteen days, shortest was six days. But interestingly starting the last week in February I'm actually seeing the statement credit post in three or four days! Not sure why I'm special but here's my actual data points: 2/25 Charge post / credit post 2/29 3/4 Charge post / credit post 3/7 3/11 Charge post / credit post 3/14 3/18 Charge post / credit post 3/21 3/25 Charge post / credit post 3/28 If it matters these properties were all part of Hilton or Marriott. |
I can't find any consistency to mine, but here's more data including the hotel brand in case there's some relation there.
IHG: booked 3/10, charged 3/26, no credit yet SPG: booked 3/6, charged 3/8, credit 3/21 MAR: booked 1/8, charged 1/19, credit 2/14 MAR: booked 12/31, charged 1/13, credit 2/4 I love this card! |
Here's my data-
Both properties booked in mid-late January, neither prepaid. 3/10-3/14 - riad in Marrakech - card billed upon checkout 3/14-3/18 - Hotel Indigo BCN - card billed upon checkIN, 2 separate transactions (1st night, then nights 2-4) 3/24 statement closed 3/28 reimbursement for Marrakech riad I thought the reimbursement for Hotel Indigo BCN would come 4 days after the 3/28 credit, but it hasn't. |
I believe when your statement closes is a factor as well.
My statement closes on the 16th every month. Hyatt: Charge posted 3/1, credit 4/16 (2 billing cycles) |
Booked 2 stays in Feb - one prepaid, one for March.
Did not receive credit for prepaid until I called in 3x and last week. Have not received credit for March stay (has only been 1 billing cycle since, 2nd is coming up soon, fortunately). |
I've had it post after 2 statement closes and after 1 statement close. I have two that I am still waiting on.
Data points... Stay #1 Stay billed: August 26 Statement close: September 10 Statement close: October 10 Credit posted: October 11 Stay #2 Stay billed: March 4 Statement close: March 9 Credit posted: March 14 Stay #3 Stay billed: March 14 Statement close: April 11 No credit yet Stay #4 Stay billed: March 20 Statement close: April 11 No credit yet |
Since Aspire, booked two pre-paid stays (both have not occurred yet).
1st stay reimbursed after 2 statements but I had to call Aspire because 2nd stay (which was booked after 1st stay) was reimbursed first after two statements. |
Booked 03/14/16
Stayed 04/08/16-04/11/16 Charged 04/12/16 Credited 05/02/16 (same billing cycle) |
Originally Posted by robbierob03
(Post 26408979)
I travel for work nearly every week, so obviously I have lots of data points....
I still don’t see anything that would suggest my statement closing date has anything to do with when the credits posts, though for completeness it is between the 17 – 19th. Starting from my last data point: MAR: 4/1 Charge post / credit post 4/11 MAR: 4/8 Charge post / credit post 4/25 MAR: 4/15 Charge post / credit post 4/25 HILTON: 4/22 Charge post / credit post 5/16 MAR: 4/29 Charge post / credit post 5/30 HILTON: 5/6 Charge post / credit post Not Posted HILTON: 5/13 Charge post / credit post 6/6 |
Two recent pre-paid stays for me.
Both booked in late January and activity posted to my account on Jan 29 Both stays were the last week of May No credit yets. Next statement close date is June 17 and I'm *really* hoping they'll post then. In late April I sent an email asking when the credit would post and received the following response: Thank you for your email. I am delighted to assist you today. You will see a credit once you have checked out of the hotel. I am happy to provide you with the Citi Prestige Benefit Terms. Complimentary 4th Night Terms & Conditions: The Citi Prestige Hotel statement credit will be the cost of the 4th Night Stay room rate plus taxes. The statement credit will post within 1-2 billing cycles of a fully prepaid booking or 1-2 billing cycles after check-out. |
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