Citi Prestige 4th night free reimbursement survey

Old Mar 16, 16, 7:31 am
  #1  
Original Poster
 
Join Date: Jul 2010
Location: 718
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Platinum
Posts: 606
Citi Prestige 4th night free reimbursement survey

I am just curious... want to take a poll on when everyone is receiving the 4th night free credit on their statements.

a) 1st statement received after completing stay
b) 2nd statement received after completing stay
c) 3+ statements received (and did you call in to chase Prestige for it)
zzrayzz is offline  
Old Mar 16, 16, 7:44 am
  #2  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,600
Originally Posted by zzrayzz View Post
.... want to take a poll on when everyone is receiving the 4th night free credit
I can create a poll, but the software is not very flexible. There can be only a single question. It would need to look something like this:

  1. 1st statement received after completing stay
  2. 2nd statement received after completing stay
  3. 3rd statement or later WITHOUT contacting Citi
  4. 3rd statement or later AFTER contacting Citi
mia is offline  
Old Mar 16, 16, 2:02 pm
  #3  
 
Join Date: Mar 2006
Location: SAN
Programs: DL Silver (MM), Marriott LT Plat, SPG Plat, AA CK, Avis Chairmans
Posts: 1,347
I have a ton of reservations through Citi, being a professional road warrior. But since Aspire has taken over, I get credits in less than one billing cycle. Often 2-3 weeks after the stay is over.
yngdiego is offline  
Old Mar 29, 16, 8:13 pm
  #4  
 
Join Date: Mar 2014
Posts: 18
Last month I received the fourth night reimbursement on the same bill as the hotel charge.
echelon0911 is offline  
Old Mar 30, 16, 1:18 am
  #5  
 
Join Date: Oct 2014
Posts: 374
I checked out of my hotel on 3/22 and just received my statement credit 3/30.
winsteven13 is offline  
Old Mar 30, 16, 7:11 am
  #6  
 
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 212
I travel for work nearly every week, so obviously I have lots of data points. Just looking since Aspire took over:

January and February I averaged about ten days between the hotel charge posting, and seeing the statement credit post. Longest was fifteen days, shortest was six days.

But interestingly starting the last week in February I'm actually seeing the statement credit post in three or four days! Not sure why I'm special but here's my actual data points:
2/25 Charge post / credit post 2/29
3/4 Charge post / credit post 3/7
3/11 Charge post / credit post 3/14
3/18 Charge post / credit post 3/21
3/25 Charge post / credit post 3/28

If it matters these properties were all part of Hilton or Marriott.
robbierob03 is offline  
Old Apr 4, 16, 11:15 pm
  #7  
 
Join Date: Oct 2008
Location: Phoenix, AZ, USA
Programs: AA GLD, HH Diamond
Posts: 158
I can't find any consistency to mine, but here's more data including the hotel brand in case there's some relation there.

IHG: booked 3/10, charged 3/26, no credit yet
SPG: booked 3/6, charged 3/8, credit 3/21
MAR: booked 1/8, charged 1/19, credit 2/14
MAR: booked 12/31, charged 1/13, credit 2/4

I love this card!
Zeromus-X is offline  
Old Apr 5, 16, 11:01 am
  #8  
 
Join Date: Sep 2012
Posts: 4,384
Here's my data-
Both properties booked in mid-late January, neither prepaid.
3/10-3/14 - riad in Marrakech - card billed upon checkout
3/14-3/18 - Hotel Indigo BCN - card billed upon checkIN, 2 separate transactions (1st night, then nights 2-4)
3/24 statement closed
3/28 reimbursement for Marrakech riad

I thought the reimbursement for Hotel Indigo BCN would come 4 days after the 3/28 credit, but it hasn't.
DaveInLA is offline  
Old Apr 16, 16, 9:36 am
  #9  
Original Poster
 
Join Date: Jul 2010
Location: 718
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Platinum
Posts: 606
I believe when your statement closes is a factor as well.
My statement closes on the 16th every month.

Hyatt: Charge posted 3/1, credit 4/16 (2 billing cycles)
zzrayzz is offline  
Old Apr 19, 16, 3:18 am
  #10  
 
Join Date: Oct 2006
Location: Newport Beach / San Francisco / Seattle
Programs: UA 1K, AS MVP Gold 75K, Amex Centurion, Marriott Ambassador Elite, Hyatt Globalist
Posts: 220
Booked 2 stays in Feb - one prepaid, one for March.

Did not receive credit for prepaid until I called in 3x and last week. Have not received credit for March stay (has only been 1 billing cycle since, 2nd is coming up soon, fortunately).
immaculate is offline  
Old Apr 20, 16, 6:59 pm
  #11  
 
Join Date: Oct 2010
Location: BOS
Posts: 813
I've had it post after 2 statement closes and after 1 statement close. I have two that I am still waiting on.

Data points...

Stay #1
Stay billed: August 26
Statement close: September 10
Statement close: October 10
Credit posted: October 11

Stay #2
Stay billed: March 4
Statement close: March 9
Credit posted: March 14

Stay #3
Stay billed: March 14
Statement close: April 11
No credit yet

Stay #4
Stay billed: March 20
Statement close: April 11
No credit yet
xSTRIKEx6864 is offline  
Old Apr 27, 16, 8:40 am
  #12  
 
Join Date: Sep 2015
Location: SFO
Posts: 2,717
Since Aspire, booked two pre-paid stays (both have not occurred yet).

1st stay reimbursed after 2 statements but I had to call Aspire because 2nd stay (which was booked after 1st stay) was reimbursed first after two statements.
Troopers is offline  
Old May 17, 16, 12:57 pm
  #13  
 
Join Date: Aug 2015
Posts: 5
Booked 03/14/16
Stayed 04/08/16-04/11/16
Charged 04/12/16
Credited 05/02/16 (same billing cycle)
ROBOT536 is offline  
Old Jun 8, 16, 1:07 pm
  #14  
 
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 212
Originally Posted by robbierob03 View Post
I travel for work nearly every week, so obviously I have lots of data points....
I've noticed a difference in how the credits have begun to post during April so I figured I would update with more data. Specifically I'm seeing the credits take longer to post at somewhere around two to four weeks, and sometimes credits are now posting in batches. I've also seen credits post out of order now, where stays completed later are credited before earlier ones. This suggests to me they are now approving credits on some sort of schedule, perhaps by employee, instead of the previous per stay basis.

I still donít see anything that would suggest my statement closing date has anything to do with when the credits posts, though for completeness it is between the 17 Ė 19th.

Starting from my last data point:

MAR: 4/1 Charge post / credit post 4/11
MAR: 4/8 Charge post / credit post 4/25
MAR: 4/15 Charge post / credit post 4/25
HILTON: 4/22 Charge post / credit post 5/16
MAR: 4/29 Charge post / credit post 5/30
HILTON: 5/6 Charge post / credit post Not Posted
HILTON: 5/13 Charge post / credit post 6/6
robbierob03 is offline  
Old Jun 11, 16, 12:35 pm
  #15  
 
Join Date: Jun 2014
Posts: 27
Two recent pre-paid stays for me.

Both booked in late January and activity posted to my account on Jan 29

Both stays were the last week of May

No credit yets. Next statement close date is June 17 and I'm *really* hoping they'll post then.

In late April I sent an email asking when the credit would post and received the following response:

Thank you for your email. I am delighted to assist you today. You will see a credit once you have checked out of the hotel. I am happy to provide you with the Citi Prestige Benefit Terms.

Complimentary 4th Night Terms & Conditions:

The Citi Prestige Hotel statement credit will be the cost of the 4th Night Stay room rate plus taxes. The statement credit will post within 1-2 billing cycles of a fully prepaid booking or 1-2 billing cycles after check-out.
wvvm is offline  

Thread Tools
Search this Thread