Cancelling a points reservation at Bluegreen resorts
 

Via the Choice website I cancelled a reservation made with reward points at a Bluegreen resort in Orlando BEFORE the cancellation deadline. Oddly, the points were not returned to my account even after several days.

After calling the CP customer service line the agent informed me that in order to have points returned on a Bluegreen cancellation it must be done by CALLING the Choice reservation line. Otherwise, a case has to be opened, the property contacted and several days to return the points. None of this is mentioned on the Choice website, where the reservation was both originally made as well as cancelled.

Has anyone else ever heard of this policy?

After three more calls to Choice customer service, and in turn, to the Bluegreen resort in question, the points were finally returned. However, as far as I know, cancellation requirement has not been updated on this or any other Bluegreen web page.