i submit mine last week and was received reply saying the rate cannot be found, but i tried to open the link at different pc, all no problem, i guess is choice problem dont want to match the deal. i then submit again for another match on last weekend, they ignore and no reply till now

really sucks

Hello, there. We understand the importance of taking advantage of the offers and promotions in the Choice Privileges program. We are disappointed to hear about the inconvenience with the Lowest Price Guarantee request, and we will send your comments and concerns to our specialized team for improvements. When time allows, please send us a private message with the hotel's location, arrival date, name on the reservation, and confirmation number. Also, please include your full name, account number, mailing address, and email address. We will be waiting for your response.

Fernando
Customer Care

Same here, ChoiceHotels promises something and then they try everything they can to not honor it. Submitted the claim yesterday. Conditions are IDENTICAL between the offer at Hotels.com and the Choice website. Received today a message: cannot locate the lower rate.

Just checked it: the rate is still live. Hotels.com is almost 20% cheaper. Have screenshots and everything. Feels like a total scam and disregard of Choice Hotels for my business.

Hello there. We are saddened to hear you feel that way. Note that Choice Hotels creates these types of offers to benefit our members, and I am disappointed to hear about the inconveniences you have had. To further look into this, please send us the information requested when time allows. Talk to you soon.

Fernando
Customer Care

Hi Fernando ChoiceHotels, I just sent you a message. I would deeply appreciate if you looked into the matter.

Thank you for letting us know. We've responded to your message; please refer there for more details. -Zaira

So when I was ready to book my reservation, I made sure to read the T&C for their BRG. Looks like they've now added that you must submit the claim within 24 hours. I made sure to do so.

The first time I submitted, I submitted the checkout link, so the specialist asked me to resubmit the claim. It was still within 24 hrs, so I happily did so and the rate was still there. The next day, I got 3 emails in the span of 30 minutes. I got 1 email requesting screenshots. 3 minutes later, I got an email saying "We could not find the lower rate", and 20 minutes after that, I got an email saying "We will process this claim accordingly." I got all 3 emails back to back, without giving me even a chance to respond. I made sure to respond a couple hours later with screenshots as well as a video walkthrough of me demonstrating that the rate is indeed publicly available. I have received zero responses for 4 days now. I spoke to customer relations, who was lovely and said he would absolutely send a report up to management and gave me a case reference number, but I am very confident that I will not hear a response. I have re-submitted a third claim, with a note in the url simply asking the BRG team to respond to my emails.

All in all, I'm very annoyed. Why even have this promotion if you're planning on denying 99% of the claims submitted?