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-   Choice | Choice Privileges (https://www.flyertalk.com/forum/choice-choice-privileges-640/)
-   -   Reward Exchange not working (https://www.flyertalk.com/forum/choice-choice-privileges/1865989-reward-exchange-not-working.html)

kevin720616 Sep 8, 2017 11:33 pm
Reward Exchange not working
 
Hi Guys,

I just wondering if you guys encounter the same situation as me.

When I logged in and try to transfer my points to miles, and it was all blank. I don't see anything, except 3 large tabs show as Wallet, Exchange, and activity. But when I click each of them, it didn't show anything. Not like before, I can see my points, and other reward program's mile balance.

Check with points.com and they removed choice as their partner on their list.

Tried to call and email. No response from email. And when I called, they tried to guide me and it doesn't work. Three people that I talked to have no idea what is going on. Web tech support doesn't know either.

Have you guys heard any story?

Thanks,

nsx Sep 9, 2017 2:34 pm
Probably a temporary glitch due to this change: http://www.flyertalk.com/forum/choic...vices-llc.html

ChoiceHotels Sep 11, 2017 10:40 am
Rewards Exchange Issue Resolved
 
Originally Posted by kevin720616 (Post 28794885)
Hi Guys,

I just wondering if you guys encounter the same situation as me.

When I logged in and try to transfer my points to miles, and it was all blank. I don't see anything, except 3 large tabs show as Wallet, Exchange, and activity. But when I click each of them, it didn't show anything. Not like before, I can see my points, and other reward program's mile balance.

Check with points.com and they removed choice as their partner on their list.

Tried to call and email. No response from email. And when I called, they tried to guide me and it doesn't work. Three people that I talked to have no idea what is going on. Web tech support doesn't know either.

Have you guys heard any story?

Thanks,
Our sincerest apologies for this issue! We have worked diligently to get this resolved as quickly as possible and the Rewards Exchange is now back up and running as it should be. A link to the Rewards Exchange is below. Have a great day!

https://www.choicehotels.com/choice-...hange-partners

ramonortiz55 Sep 14, 2017 1:34 pm
i too was having this issue for dayyyss...

Noticed that it recently started working :rolleyes:


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