I was able to select and save my preferences, as since I didn't get any physical coffee card or via email, I logged in and went back to my profile, the $5 coffee card option is still checked, but obviously it didn't mean anything, as I still get nothing. :mad:

RobertTheTraveler, you are correct – you must have your earning preference set to Choice Privileges points in your online account to participate. If you have elected to earn airline miles or Amtrak Guest Rewards points instead of Choice Privileges points, you will receive that preference as normal but you won’t receive a Your Extras reward.


ORDnHKG, I’m sorry to hear that you have not received your coffee gift card yet. Generally, for the Coffee gift card, you should receive an email with the gift card soon after check-in. If you send me a private message with your CP member number, we can take a look at this for you.

I cannot update my profile on the Choice Hotels app or the website.
I've tried Chrome, IE, everything.
On the website I get the error message "* Invalid entry, please review and try again."
On the app I get the error message "Error. There was an error processing the request on the server".
I need to update my address and other things. Since I see Choice Hotels is replying here, I am letting them know about this issue.

Don't get your hopes up. I found myself in the same position but couldn't get help for the problem although they did say they are looking in to it. It is particularly aggravating in that I just completed a trip with 6 stays at Choice Hotels. Got the points but no Extras. I eventually realized that I was trying to register my preference on both an IPad and IPhone. None of the browsers worked with them. While at a friend's home, I logged on with his Mac and was successful. Long story short, the website is not fully compatible with iOS devices yet.

I tried selecting my Extra, but it states: "To start earning an extra reward, please add a phone number to your account by clicking here".

So I go into the "personal & contact information" section to edit. For some reason the phone number is blank.

I enter the 10 digit us phone number, and I get this message: "Certain required profile fields are empty, please update to continue editing your profile" and "Invalid entry, please review and try again." I add the phone number with and without dashes.

There are no other required fields that are blank. The only thing that works is canceling which doesn't update the phone number.

I can place the check next to starbucks card, or any other extra, but there isn't a save button. I am earning hotel points, and not airline or amtrak. Also tried on Win Vista chrome, ie and firefox. Also tried on android tablet (chrome). None of these worked.

EDIT: I just got off the phone with Customer Relations (they are MST, so 9 AM EST). They added a phone number, and also selected points for the Extra. When I look at my account, I see the phone number is not blank, but their isn't a check next to "choice privilege points" for the Extra. I can put a check next to it, but there isn't a save/update button. Now what?