Twitter has the potential to be a very useful real-time tool for TSA (just as it can be for the airlines). Some of the questions I saw asked were either TSA plants or genuinely indicative of how little many pax know about what to expect at the airport. TSA would be wise to take note - if you want to communicate effectively, it really helps to understand your audience - at Twitter and at the checkpoint.
One girl struggled to understand why she couldn't take her special hair product on because it is only sold in >3.4 ounces. She, like many others, likely supports security, but she thinks its there to catch the bad guys. She probably thinks it's obvious to anyone (even a BDO) that she's not a threat and that her hair product is the real thing - go ahead and check it out. TSOs like the one barking about 'his' checkpoint don't get where people like her are coming from. Others really came across as snarky and condescending. Lots of bad information about the available hours of Pre lanes and even the hours of the enrollment centers - there's just no excuse for that, IMHO. If you don't know the answer and don't have time to research it, don't reply. They may be helping some folks on an individual basis to sort out KTN issues. That just points out room for improvement in the TT program going forward. |
Originally Posted by chollie
(Post 26549923)
Twitter has the potential to be a very useful real-time tool for TSA (just as it can be for the airlines). Some of the questions I saw asked were either TSA plants or genuinely indicative of how little many pax know about what to expect at the airport. TSA would be wise to take note - if you want to communicate effectively, it really helps to understand your audience. Others really came across as snarky and condescending. Lots of bad information about the available hours of Pre lanes and even the hours of the enrollment centers - there's just no excuse for that, IMHO. If you don't know the answer and don't have time to research it, don't reply.
They may be helping some folks on an individual basis to sort out KTN issues. That just points out room for improvement in the TT program going forward. Yes, Twitter could be helpful if AskTSA responded in a timely manner, but you see many questions that are time-dependent but aren't responded to in a timely manner. |
Originally Posted by petaluma1
(Post 26549956)
Methinks many of the pro-TSA comments are plants, just as they are on the TSA Blog.
Yes, Twitter could be helpful if AskTSA responded in a timely manner, but you see many questions that are time-dependent but aren't responded to in a timely manner. OTOH, maybe there are rumors of TSOs hassling runners and triathletes. I haven't been involved in that in a while, but people can get very partial to their particular protein and recovery products, many of which are white powder. Maybe they've been drawing unwanted attention in the stepped-up intensive bag searches. If the questions aren't PSA-type posts by TSA proxies, then I can't help but think people are asking because they've heard through word-of-mouth about some of the things being confiscated. One guy made me think of the Buzz Lightyear Grip Toy that got confiscated, because he was asking about a standard grip exerciser in his carry-on. |
Moderator's Note:
Reminder:
The subject of this thread is: TSA PreCheck is dying a slow and painful death Please let's get back on topic.Thank you, TWA884 Co-moderator, Travel Safety/Security |
Reports growing at AskTSA of TSA refusing to "expedite screening" for PreCheck passengers.
Example of responses after AskTSA advises to inform screeners of eligibility for "expedited screening": tried that with 3 agents and they refused and said "well, it closes at 8:30." They were extremely rude and unhelpful. we did exactly that and the officer reminded us we weren't first class and Pre✅ was closed. |
Here's AskTSA's latest come-on to get people to sign up for PreCheck:
TSA Pre✓® enrollments help strengthen aviation security. (How long before mhawkins eats his words?) |
The current form of Pre, unlike GE, is too tricky for many infrequent fliers.
Someone who flies once every two or three years, knows nothing about FF programs, and books flights on Expedia or Orbitz has quite likely never gone to an airline website and looked at his/her PNR, let alone updated it. Their other alternative is to pay $25 to an airline phone rep and hope that the rep understands what's going on and can help fix it. We've seen posts here and elsewhere about the confusion - people with DOD access or people who have paid for Pre/GE and aren't even clear what their KTN is or how to 'make it work'. If someone with GE has a problem at the airport, he gets expedited service anyway, because he has front-of-line privileges to get an agent to assist real-time. Pre has nothing comparable. |
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