The fact that he's dead probably doesn't stop him from voting in Miami. ;)

Expecting to encounter logic when dealing with the TSA was your first mistake.

It sounds like the OP had the problem at Montego Bay Jamaca (Non USA). While this sounds like it should not have happened, it appears like the USA TSA had nothing to do with it. While I am no fan of the TSA, they should not be blamed for something they did not do. Conversely, when they do screw up (which they do quite often), it should be reported to all chains of command.



DD

Dead people in Chicago vote - what have you got against the dead? If they can vote why shouldn't they hold public office? It's not like they need to really do anything like vote or show up.

The only address I have been able to come up with is

Transportation Security Administration
601 South 12th Street TSA-1
Arlington, VA 20598

I have raised _ _ _ _ about not getting correct addresses. If you go through your congressional rep - you might get a name in which case it's FirstName . LastName @ TSA . DHS . GOV. I am absolutely certain that they ignore their e-mails. I have sent many to Kimberley Siro of SMF and all of them have been ignored in spite of the horror story I endured - including needing additional surgery at my destination in Seattle.

One thing I have noticed is that fewer people are complaining about SMF, and I don't know why people are not screaming about that horrible TSA spot.

That's the address I used and every single piece of correspondence was returned to me.

You can try using the 601 address with a specific name of someone located at headquarters, take the "TSA - 1" out of the address and simply put it Attn:joe employee. You may even be able to use something like "Attn: Customer Feedback" as a generic if you do not have a specific name to send it to. That 601 address is the one used for FOIA requests as well.

Wouldn't it be possible for TSA to just update the webpage with comprehensive and accurate contact info?

One of the problems with deliberately making it hard to contact someone at TSA (FSD, TSA snail-mail address, etc) is that if (heaven forbid) someone ever does have reliable critical information about something bad, he/she will find it virtually impossible to get the information to someone at TSA.

In ordinary matters, at least I can call 9-11 and stand a reasonable chance of getting someone to look into a situation. I personally wouldn't have a clue who to call/email/write if it was suspicion or knowledge of a plot involving the airport.

I will send a request up them make the snail mail address and other contacts more apparent, as not everyone uses email and electronic contact points. I understand your frustration, I was unable to find a feedback address while perusing with the exception of the FOIA contact. Of course, as soon as I say that, I just typed TSA Address into Google and came up with this one:

Contact Us | Transportation Security Administration
www.tsa.gov/contact-us‎
Jun 5, 2013 - The TSA Contact Center is here to help travelers prepare for upcoming flight. Whatever your question about traveling through TSA security, ...
2 Google reviews · Write a review
601 12th St S Arlington, VA 22202
(866) 289-9673


If you click on the link, it doesn't have the address on the actual page, but it is included in the link bio. I will send info up asking for them to add a snail mail page with frequently used departments (Feedback, FOIA, Customer Service, etc). I am not certain what will necessarily come of it, but I will send it up.

Thanks.

Interesting that the address you googled is slightly different (including a different zip code) from the one given above (that doesn't work).

Perhaps TSA's assumption is that the only input people want to offer is negative. That's too bad, because it assumes that 'the actions of a few' disgruntled pax represents everyone.

It also assumes that 1) no worthwhile suggestions for improvement ever come from the public and 2) everyone is savvy about the best way to 'say (report) something' if they 'see something'. As I noted above, worst possible case in a local situation, I assume 911 can steer me in the right direction. I wouldn't know where to go to be sure that any important tip I might have would get proper attention from TSA.

Note: I'm not necessarily referring to pax here. There were probably non-fliers who knew that BDO Minetta Walters was abusing her position and allowing drug couriers to smuggle contraband past security. They would have had a heck of a time finding an anonymous way to notify the FSD or TSA. Heck, so would I.

Thanks for the partial memory jog - I now recall finding some interesting information about ZIP codes for the TSA. I amend my first post on this to say I believe I sent mail to both ZIP codes - and it still all came back.


Searching today bring this:

"To reach the Secretary:

The Honorable Janet Napolitano
Secretary of Homeland Security
Washington, D.C. 20528"

http://www.dhs.gov/dhs-mailing-address

And this:

DHS National Capital Region Zip Codes

Component DC Zip Codes Virginia Zip Codes Maryland Zip Codes

TSA 20528 20598 20588

http://www.dhs.gov/dhs-mailing-address

And finally, drum roll, please, this:

https://www.federalregister.gov/arti...amendment#h-12

The 22202 ZIP is still relevant to other government entities, but just not DHS/TSA because they are afraid of us.

??? So the zip code on the TSA website link gsoltso provided has been invalid since 2008?

I found that to be confusing also. The ZIP code hasn't been good since 2008 yet it wasn't until March of 2012 that Pistole signed the "technical amendment."

Just another example of TSA inefficiency.

It seems they're just trying (as usual) t:rolleyes: remain unpredictable...

I will not venture to speak for HQs reasoning on the way things are set up on the site, however, it could be something as simple as tech orientation. With the current electronic capabilities, they may simply have gotten away from snail mail as a matter of habit instead of a distinct attempt to keep folks from communicating. I have not seen an active discouragement of feedback from passengers - but I work at a smaller airport, so that may be the reason for that.

I think that reporting something anonymously is something that we should provide for the public, some of the most constructive feedback comes when there is no publicity involved with the person providing the feedback. There are electronic ways to provide anon feedback, but it seems that the snail mail route may have been overlooked or underestimated - of course, I could be completely wrong about that!

It appears that it is a distinct possibility based on the information posted above.:confused:

I find it confusing as well. :(