Why can't I transfer points to authorized user?
 

I have been trying to transfer points to an authorized user, but their name doesn't show up on pulldown menu on any of the transfer to travel partner menus. I have been talking to support for over a month now and escalated the problem. In the meantime, flights are filling up fast and I may not be able to get a flight at all for a trip next year. I read somewhere that maybe there could be a name mismatch between Chase account and travel partner account, but my name shows up, just not an authorized user. Any suggestions?

Welcome to FT.

Are you trying to transfer your UR to someone else's airline account or are you trying to combine your UR with that person's Chase UR acct?

Is the AU a member of your household (same address)?

Please read the wikipost in this thread: https://www.flyertalk.com/forum/chas...solidated.html There is a difference between "combining" and "transferring". There is also a link in the wikipost to a thread on "transferring".

If you are trying to transfer directly from your UR account to an Authorized User's airline account the discussion is here:

https://www.flyertalk.com/forum/chas...-accounts.html

Are you trying to make the transfer from a personal account (Sapphire) or from a business account (INK)?

Have you previously transferred to any other AU's airline or hotel account?