Downgrade to economy due to Covid?
Mar 19, 2022, 9:07 pm
#16
Join Date: Feb 2015
Programs: Top Tier Flyertalk Member
Posts: 681
Mar 21, 2022, 4:38 am
#17
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Pax flights ex-HKG are probably flying back to HKG as primary cargo flights. Maybe CX is planning to separate all deadheading crew into J, and concentrate all the pax in Y.
And/or: J revenue is so low they can't be bothered to operate it.
And/or: J revenue is so low they can't be bothered to operate it.
Mar 27, 2022, 2:28 pm
#18
Join Date: Sep 2016
Location: Between UK & US
Programs: BAEC Gold
Posts: 184
I had a similar issue with a colleague I'd booked a flight for pre-Covid, though this was a fully paid flight!
They informed my colleague at the Gate he had been downgraded (from Business to Premium).
Refused to refund the money when I contacted them.
Went to American Express to request a refund (services not provided as advertised) - and they lied to them! Sent them fake boarding documents, fake seating plans etc! It's been a nightmare to sort out!
They informed my colleague at the Gate he had been downgraded (from Business to Premium).
Refused to refund the money when I contacted them.
Went to American Express to request a refund (services not provided as advertised) - and they lied to them! Sent them fake boarding documents, fake seating plans etc! It's been a nightmare to sort out!
Mar 29, 2022, 3:03 pm
#19
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
I had a similar issue with a colleague I'd booked a flight for pre-Covid, though this was a fully paid flight!
They informed my colleague at the Gate he had been downgraded (from Business to Premium).
Refused to refund the money when I contacted them.
Went to American Express to request a refund (services not provided as advertised) - and they lied to them! Sent them fake boarding documents, fake seating plans etc! It's been a nightmare to sort out!
They informed my colleague at the Gate he had been downgraded (from Business to Premium).
Refused to refund the money when I contacted them.
Went to American Express to request a refund (services not provided as advertised) - and they lied to them! Sent them fake boarding documents, fake seating plans etc! It's been a nightmare to sort out!
Mar 29, 2022, 3:08 pm
#20
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,161
I think that CX we all knew and loved is dead and buried. Don't see how it comes back.
Mar 30, 2022, 3:33 am
#22
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Apr 19, 2022, 11:23 am
#23
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
Cathay has updated schedule for June and removed place-holder flights. I wonder anybody who booked award in premium cabin got moved to a new flight and kept F/J seat? It looks like frequencies to North America are up a little bit.
Apr 20, 2022, 8:42 am
#24
Join Date: Apr 2012
Location: NYC, LAX, HKG
Posts: 286
I was just downgraded on a CX flight in June (J to Y, AA award). Email came a few hours ago. But anyway, connection in HKG is now >24 hours and therefore impossible.
Apr 20, 2022, 10:18 am
#25
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
Thanks for the DP. My July flight has been zeroed out for weeks. I guess the downgrade won't come until mid May.
May 13, 2022, 8:55 am
#27
Join Date: Apr 2022
Programs: AsiaMiles
Posts: 8
Some more DP…
I redeemed a business award flight to Vancouver in July, just saw in my account that the flight has been cancelled and they moved me to the day after and downgraded to economy (there are 6 J seats available in this flight). Now asking CX to see any chance to have my J seat back, no response so far..
I redeemed a business award flight to Vancouver in July, just saw in my account that the flight has been cancelled and they moved me to the day after and downgraded to economy (there are 6 J seats available in this flight). Now asking CX to see any chance to have my J seat back, no response so far..
May 13, 2022, 10:34 am
#28
Join Date: Nov 2010
Location: SFO
Programs: AS AA
Posts: 205
Latest DP:
Just received email from CX. My HKG-SFO in July cancelled and was rebooked to another day, still in business class (U fare). It looks like CX will increase capacity in July and August to NA, so not outright downgrade to economy.
Just received email from CX. My HKG-SFO in July cancelled and was rebooked to another day, still in business class (U fare). It looks like CX will increase capacity in July and August to NA, so not outright downgrade to economy.
Jun 16, 2022, 7:48 pm
#29
Join Date: Aug 2012
Programs: ba silver
Posts: 729
Some more DP…
I redeemed a business award flight to Vancouver in July, just saw in my account that the flight has been cancelled and they moved me to the day after and downgraded to economy (there are 6 J seats available in this flight). Now asking CX to see any chance to have my J seat back, no response so far..
I redeemed a business award flight to Vancouver in July, just saw in my account that the flight has been cancelled and they moved me to the day after and downgraded to economy (there are 6 J seats available in this flight). Now asking CX to see any chance to have my J seat back, no response so far..
Jun 16, 2022, 11:30 pm
#30
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Enforcement is CTA though? I’m not Canuck but i heard they’re pretty pro-airline. They let airlines keep cancellation refunds in vouchers.