Partially used flight - Cathay unwilling to extend.
Jun 26, 2020, 7:12 pm
#1
Original Poster
Join Date: Jul 2014
Posts: 68
Partially used flight - Cathay unwilling to extend.
So, I have one leg of the trip left to do - HK to Beijing. According to my ticket, I have one year to finish the trip (till July 8).
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
Jun 26, 2020, 7:15 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
So, I have one leg of the trip left to do - HK to Beijing. According to my ticket, I have one year to finish the trip (till July 8).
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
Jun 26, 2020, 9:27 pm
#7
Original Poster
Join Date: Jul 2014
Posts: 68
Do you frequent flyers know why airlines can’t postpone flights beyond a year? Considering the situation we are in... just want to know why airlines can’t embrace a new norm.
Jun 26, 2020, 9:29 pm
#8
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
So, I have one leg of the trip left to do - HK to Beijing. According to my ticket, I have one year to finish the trip (till July 8).
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
I do not wish to fly in this situation as I am not willing to quarantine in Beijing for 14 days.
Cathay is insisting that I finish the trip or they only give my business class ticket about 1700HKD refund.
Is there anyone who is/was in this situation? Any advice?
Jun 26, 2020, 9:33 pm
#9
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Airlines can re-issue, but whether or not CX will do it for you depends on whether you meet the waiver criteria.
Jun 26, 2020, 11:55 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Based on the amount, it sounds like it is a deep discount business fare. So it is very unlikely that the number would be on your side.
Also - the Canadian law is not on your side as well.
OP - I believe you are SOL in this case.
Also - the Canadian law is not on your side as well.
OP - I believe you are SOL in this case.
Jun 27, 2020, 12:26 am
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,557
You could fly (flight not cancelled), but you decide not to. That is your choice.
Tickets do have rules and the one-year validity rule is standard. That is unless you are covered by some CX waiver policy.
You are lucky that CX is willing to refund you some taxes/fees. I would assume that a PEK-YYZ-HKG is more expensive than a PEK-YYZ-PEK.
Tickets do have rules and the one-year validity rule is standard. That is unless you are covered by some CX waiver policy.
You are lucky that CX is willing to refund you some taxes/fees. I would assume that a PEK-YYZ-HKG is more expensive than a PEK-YYZ-PEK.
Jun 27, 2020, 6:28 am
#12
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Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,688
I think OP got caught in the game of using Chinese airports with a stopover at HKG to get a cheaper TPAC ticket taking advantage of the stopovers and ticket extension privileges (rules).
One can save 10000HKD flying China-HKG-TPAC deep discount business fare vs HKG-TPAC.
You just stay in HK on the return and postpone your HKG PEK final leg until you need to fly TPAC again and use the last leg of the previous ticket to position yourself to PEK to start the new ticket.
One can save 10000HKD flying China-HKG-TPAC deep discount business fare vs HKG-TPAC.
You just stay in HK on the return and postpone your HKG PEK final leg until you need to fly TPAC again and use the last leg of the previous ticket to position yourself to PEK to start the new ticket.
Jun 27, 2020, 7:02 am
#13
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Ticket coupon is generally valid for a year from issue date.
Jun 27, 2020, 7:03 am
#14
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
It is of course possible to extend a segment beyond a year. But you will need to exchange your existing ticket for a new ticket, which triggers a new calculation of fare, which is done in a way that is very disadvantaged for customer.
Jun 27, 2020, 7:15 am
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The bottom line is that OP is voluntarily cancelling. Under those circumstances, he is entitled to whatever his fare rules provide which is likely nothing other than a refund of taxes.
In order to arrive at an exact answer, one would need to see the fare rules applicable to this ticket as well as the breakdown for the ticket. But, the generic answer will not change.
In order to arrive at an exact answer, one would need to see the fare rules applicable to this ticket as well as the breakdown for the ticket. But, the generic answer will not change.